The key to avoiding issues with the adoption of new features is to test them with users from the design stage, using prototypes in tools like Figma. This approach allows for more agile and effective iterations. According to research by Jakob Nielsen, a renowned user experience expert, testing with just five users is enough to identify up to 85% of the most relevant usability issues. If a feature is implemented without prior user testing, it can still be corrected. In such cases, involving the users who have expressed concerns in the redesign process ensures that the final solution better aligns with their expectations and needs, always taking care to ensure that the users providing feedback belong to the target user profile.

In my sorting algorithm visualizer project, I received feedback from peers that the animations were too fast and lacked step-by-step explanations. To address this, I added controls to adjust the animation speed and included a step-by-step breakdown of each algorithm’s process. This small but impactful change significantly improved the user experience, making the tool more educational and interactive. This experience taught me the importance of listening to user feedback, iterating on my work, and ensuring that software is intuitive for its users. I’d love to apply this user-first mindset at Block to create impactful, accessible solutions.

Engage with Users Proactively – Set up feedback channels (forums, surveys, or direct support requests) to understand specific pain points. In one of my projects, users struggled with a new UI layout, so we conducted a poll to gather insights. Prioritize and Analyze – Categorize feedback into usability issues, bugs, or feature gaps. For instance, when users found an ML model’s predictions unclear, we improved explainability using LIME. Iterate and Communicate – Implement quick fixes where possible and provide timelines for larger updates. In a past project, users reported inconsistencies in NLP tagging, so we refined preprocessing steps and updated documentation to clarify tagset usage.

Alright so we will break it into the following steps: - Collecting feedback: first we need to get feedback from the users so that we have all sorts of problems listed from the users -Analysing the Issue: Now by the data collected we will put a finger on the pain point of the users as to what is causing them the issue. -Take a survey: take a short survey from the users, what can be done to make their experience better. -tweak the app and roll out the update to a small number of beta testers -Upon success roll out as a major update else redesign the tweak.

We value user feedback. Recently, when users raised concerns about a new feature, we took immediate action: Acknowledge Feedback: We quickly thanked users, showing their input was valued. Request Specific Examples: We engaged users to understand their challenges. Implement a Plan: We made UI tweaks, added tooltips, and planned tutorials to guide users. By listening and acting fast, we improved the product and strengthened our user relationships. Feedback is essential to our growth and innovation. #CustomerFirst #FeedbackMatters #ProductImprovement