When conflicts arise between top reps over client territory, I bring them together for an open discussion. I listen to both sides, ensuring everyone feels heard and understood, and then review market data to assess the territory’s true value. Using clear, objective criteria, I propose fair territory boundaries or shared account solutions that benefit both reps and Airtel Kenya. Emphasizing our common goal of delivering exceptional service, I steer the conversation toward collaboration, turning conflict into a team-strengthening opportunity.

La mediación requiere liderazgo claro y empatía. Primero, reúne a ambos para escuchar sus perspectivas y entender la raíz del conflicto. Explora posibles soluciones que respeten sus intereses y mantengan el enfoque en el éxito del equipo y la satisfacción del cliente. Define límites y reglas claras para evitar futuros conflictos. Refuerza la importancia del trabajo en equipo y busca acuerdos que beneficien a todos. La clave es transformar el desafío en una oportunidad de colaboración estratégica. ¡Juntos son más fuertes!

Here's how I handle sales territory clashes: Listen first. Get to the root of each rep’s concerns individually. Bring data. Keep discussions objective and factual. Unite on goals. Remind reps we're one team, aiming for growth—not internal battles. Collaborate openly. Let them craft a shared solution to build ownership. Document clearly. Confirm agreements, then regularly revisit. Conflicts handled right create stronger teams.

To effectively mediate the clash between two top sales reps over client territory, I would first convene a private meeting with both individuals to allow each to express their perspective and concerns openly. I would establish ground rules to ensure that the conversation remains respectful and constructive. After hearing both sides, I would guide them toward identifying common goals and the importance of collaboration for overall team success. I would encourage them to seek a compromise, possibly by redefining territory boundaries or creating a shared strategy for client engagement. Additionally, I would remind them of the company’s objectives and emphasize that their success is linked to teamwork rather than competition.

Start by meeting with each sales rep individually to understand their perspectives and gather facts. Then, bring them together for a discussion that emphasises shared goals and company interests. Encourage open communication, active listening, and mutual respect. Propose a fair, data-driven resolution like dividing territories based on performance metrics or client potential. Follow up to ensure accountability and maintain team harmony.