Stakeholders expect impossible results from your program. How do you manage their expectations?
When stakeholders expect impossible results from your program, it's crucial to manage their expectations effectively. Here are some strategies to help:
- Set clear, realistic goals: Communicate achievable milestones and timelines to align expectations with reality.
- Provide regular updates: Keep stakeholders informed about progress and any potential roadblocks.
- Negotiate and educate: Explain the limitations and potential risks to ensure mutual understanding.
How do you handle high stakeholder expectations? Share your strategies.
Stakeholders expect impossible results from your program. How do you manage their expectations?
When stakeholders expect impossible results from your program, it's crucial to manage their expectations effectively. Here are some strategies to help:
- Set clear, realistic goals: Communicate achievable milestones and timelines to align expectations with reality.
- Provide regular updates: Keep stakeholders informed about progress and any potential roadblocks.
- Negotiate and educate: Explain the limitations and potential risks to ensure mutual understanding.
How do you handle high stakeholder expectations? Share your strategies.
-
As someone in Talent Acquisition, I often navigate conflicting views on hiring strategy and role prioritization. When stakeholders expect impossible results, I focus on transparency and alignment. I set clear hiring goals based on market data, bandwidth, and business impact, ensuring stakeholders understand trade-offs. Regular updates keep them informed, while data-driven insights help shift unrealistic expectations. When faced with impossible asks, I educate stakeholders on talent availability, hiring velocity, and competing priorities, negotiating realistic solutions. By fostering collaboration and setting boundaries, I turn high expectations into strategic, achievable hiring outcomes.
-
Oh, I’ve definitely been there! When stakeholders expect the impossible, I lean on my program management approach—and my communications background—to keep things realistic while keeping them engaged. For me, it’s all about transparency and trust. Regular updates aren’t just status reports—they’re a way to bring stakeholders into the process, so they feel informed and invested. Consistent, clear communication is key, because if they don’t trust you, they won’t believe you when you set realistic expectations. I also focus on phased progress—breaking big goals into achievable steps and celebrating wins along the way. That helps stakeholders see momentum and keeps the focus on what’s possible, rather than what’s out of reach.
-
Stakeholders often expect the impossible. Managing those expectation starts with the contract and contract deliverables. As a PM or other leader, do you know your contract? Is the project scope specific and clearly defined? Was the high-level schedule executable? Or, was it mostly just a SWAG (Scientific Wild Assed Guess)? If the up-front contract work was done well, then you know the project boundaries (scope); you know the deliverables; the schedule, milestones and entry/exit criteria! With this knowledge a leader knows when to say "no" to the client. The request is "out of scope;" that it will cost more in time, schedule or other resources. I have had many clients change their expectations when they found out the cost!
-
Setting proper expectations is the one of the most important part of the job of end to end delivery manager (you can be called scrum master, project manager, program manager, delivery manager, etc.). The only right way to do it is via: - Clear scope - Open communication - Authenticity and Transparency
-
Managing high stakeholder expectations requires clear communication, transparency, and proactive engagement. I set realistic goals by defining achievable milestones and aligning expectations early. Regular progress updates help stakeholders stay informed about challenges and successes. When expectations exceed feasibility, I focus on educating and negotiating, explaining constraints, risks, and alternative solutions. By fostering collaboration and trust, I ensure that stakeholders remain engaged while maintaining a balanced, achievable path forward.
Rate this article
More relevant reading
-
Program ManagementWhat is the best way to communicate a program vision?
-
Program ManagementWhat do you do if your program stakeholders are not aligned with your strategic vision?
-
Driving ResultsWhat are some of the best practices or frameworks for prioritizing projects or initiatives?
-
Program ManagementHow can you communicate effectively with stakeholders when deadlines change?