It depends on your role in customer relations. But in general, add value to every piece of your communication. If every interaction brings the customer some benefit, they will forgive any cultural or distance-related issues and will welcome you.

Establishing trust with a new overseas client without meeting in person involves several key steps. Start by ensuring clear, consistent communication. Use emails and virtual meetings to maintain regular contact, and always follow through on commitments to demonstrate reliability. Personalize your interactions by learning about their business culture and showing interest in their specific needs. Transparency is crucial, so share information about your processes and provide regular updates on project statuses. Utilizing testimonials or case studies from other satisfied clients can also bolster your credibility. Finally, be patient and understanding of the time it might take to build trust, especially across cultural and linguistic barriers.

Introduce yourself and your company professionally, emphasizing credibility. Share testimonials, success stories, or certifications to build confidence. Provide honest, detailed information about your products and services, including samples or case studies. Maintain regular communication through video calls, emails, or messaging platforms. Share market insights or industry trends to showcase your expertise. Build rapport on LinkedIn by connecting professionally and highlighting your experience. Honor commitments, meet deadlines, and offer post-sale support to build long-term trust.

As a virtual assistant, one of the key elements in building trust with my international clients is COMMUNICATION. I consistently communicate with my clients because through that I build a stronger work relationship with them.