I have used a “Formulation Alignment Lab”—a workshop where both teams co-create formulations. The lab uses live data visualization tools to transparently display formulation parameters, production constraints, and quality metrics side-by-side, fostering shared understanding. Team members temporarily shadow the other department to experience their challenges, building empathy. Add a digital collaboration platform that captures feedback, and action items in a central, database to prevent miscommunication. Finally, embed a “failure-friendly” culture encouraging experimentation and regarding setbacks as learning opportunities. In this way, we break down silos and create a continuous feedback loop that aligns both teams toward common goals.

Regular meetings where both teams can share their thoughts and concerns directly would be a good start. Making sure everyone understands each other's pressures and priorities can also help smooth things over. Having some shared goals and ways of measuring success could also encourage them to work together rather than pulling in different directions.