Volunteers are resisting training protocols. How can you ensure they comply effectively?
Ever grappled with the challenge of getting volunteers on board with new training protocols? Share your strategies for fostering compliance without friction.
Volunteers are resisting training protocols. How can you ensure they comply effectively?
Ever grappled with the challenge of getting volunteers on board with new training protocols? Share your strategies for fostering compliance without friction.
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PJ Wilson ☀️🇵🇷🔋💯
President of SESA Puerto Rico | A Conductor of the Clean Energy Transition
(edited)On one hand you never want to say “no” to any human volunteering to help your mission. On the other hand, one of the top root causes of nonprofit lack of mission accomplishment is not expelling toxic individuals soon enough from their orbit. So, if there are volunteers who are refusing to accept required trainings, whether they’re safety-based or otherwise, do this: 1. Re-evaluate the trainings. Are they a meaningless waste of time, or truly “required”? If they’re a waste of time, get rid of them. If they’re truly required: A. Enforce them; tell volunteers they can’t volunteer without adhering to rules, and enforce that. Or B. Have some sort of unenforced rule mess, guaranteed to risk mission accomplishment and risk litigation.
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It’s not just about how your volunteers contribute—it’s about how you give back to them. A few years ago, we launched a nature regeneration project with a dedicated crew of tree-planting volunteers. But their involvement extended far beyond planting. They actively participated in stakeholder meetings, species selection, and nursery visits. Many of these volunteers eventually found employment with our contractors and parks management teams. This approach created a win-win for everyone involved, keeping volunteers motivated while offering them valuable professional opportunities.
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There really does need to be a standard based on expectations set for what the expected volunteer outcomes are. It is important for the volunteer to have a clear understanding of what their participation expectations and outcomes are. It is also critical for the beneficiaries of volunteer services to have their expectations met. Therefore, training objectives need to be in place before volunteers are brought on board so that everyone is on the same page.
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There is great wisdom here already. Please read it. For anyone pushing dominance and compliance over humanity, there is an opportunity to extract the valuable essence of they comments and release toxic imperatives that have poisoned society without missing the importance of clear objectives and essential requirements. Then explore whether release of burdensome protocols, streamlining refresher cycles, and/or examination of other sources of pushback, such as bully behavior of coordinators, unchecked incivility, overwhelming responses to the conditions of those you serve or other factors may be complicating compliance. Shout out to all who remind us this is a human journey with fellow humans.
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When it comes to getting volunteers on board with new training protocols, it's important to approach the situation with : 1.Listen ear to Volunteers' Concerns: Take the time to listen to volunteers' concerns and address any issues they may have with the new protocols. By understanding their perspective, you can better address their concerns and find solutions that work for everyone. 2. Be Transparent and Honest: Be open and honest with volunteers about the reasons for the new training protocols. Explain the benefits and any changes that are being made, and be willing to answer any questions they may have. When volunteers feel like they have been given accurate information, they are more likely to trust and comply with the new protocols.
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