As an Account Head, handling a vendor's failure to meet telecommunication promises requires strong leadership and decisive action. Before starting any project, I ensure pre-checks, including evaluating vendor capabilities, establishing SLAs, and defining penalties for delays. For example, during a telecom site installation, a vendor missed equipment delivery, jeopardizing the timeline. I invoked SLA penalties and demanded a corrective action plan. Additionally, I secured a backup vendor to minimize disruption and adjusted the timeline. Throughout, I kept stakeholders aligned, demonstrating leadership to maintain client trust and ensure project success.

Vendor setbacks in telecom can be frustrating, but they also provide a chance to strengthen operations. In my experience, the key is swift escalation, activating contingency plans, and ensuring SLAs have enforceable clauses. Diversifying vendors has also helped us mitigate risks and maintain service continuity, as this happens a lot in Pakistan. Although learning from these challenges makes future operations more resilient

I’d start by having a direct conversation with the vendor to understand what went wrong and work out a clear plan for remedying the situation. If the issue persists, I’d document everything and consider exploring other vendors to ensure our needs are met.

I would initiate a direct conversation with the vendor to understand what went wrong and work out a clear plan for resolving the situation. If the issue persists, I’d document everything and consider exploring other vendors to ensure our needs are met. 1

When a vendor fails to deliver on telecommunication promises, act quickly to minimize disruptions. Start by reviewing the contract to understand your options. Communicate directly with the vendor to address the issue and request a resolution timeline. If delays continue, explore backup solutions or alternative providers. Keep customers informed to maintain trust, and document everything for future negotiations or legal steps if needed. Learning from setbacks can also help strengthen vendor selection and risk management for the future.