Last updated on
Apr 6, 2025
A project milestone has been missed with a client. How do you manage their expectations now?
A missed project milestone can strain client relationships, but effective communication can help manage expectations and keep trust intact. Here's how to address the situation:
- Acknowledge the delay honestly: Inform the client about the missed milestone and provide a clear, honest explanation.
- Present a revised plan: Share a realistic new timeline and outline the steps you'll take to get back on track.
- Offer solutions or compensation: Suggest ways to mitigate the delay's impact, such as additional support or a discount.
How have you handled missed project milestones with clients? Share your strategies.
Last updated on
Apr 6, 2025
A project milestone has been missed with a client. How do you manage their expectations now?
A missed project milestone can strain client relationships, but effective communication can help manage expectations and keep trust intact. Here's how to address the situation:
- Acknowledge the delay honestly: Inform the client about the missed milestone and provide a clear, honest explanation.
- Present a revised plan: Share a realistic new timeline and outline the steps you'll take to get back on track.
- Offer solutions or compensation: Suggest ways to mitigate the delay's impact, such as additional support or a discount.
How have you handled missed project milestones with clients? Share your strategies.
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