How do you maintain and improve your product quality after certification?

The annual review should not only assess the relevance and effectiveness of current policies but also align them with long-term business goals and immediate market realities. Communication is also key. Once updates are made, disseminating the revised quality policy and objectives clearly across your organization and to external stakeholders like customers and suppliers is crucial. This transparency fosters alignment and commitment to quality standards throughout the organization, helping to embed quality as a core business value.

Quality Policy: Vision: To be recognized as a leader in providing high Quality Products and services that exceed customer expectations and satisfaction through innovation, continuous improvement and operational excellence. Mission: To deliver superior Quality and value by adhering to best practices, fostering a culture of continuous improvement and operational excellence. Values: > Customer Focus: Prioritizing customer satisfaction and build lasting relationships based on trust and responsiveness. >Innovation: Encourage creativity and embrace new technologies to stay ahead in market. >Integrity: Uphold the highest ethical standards in business dealings. >Teamwork: Promote collaboration and respect among the employees to achieve common goal

Maintaining high product quality after certification requires ongoing effort. Here are some steps: Regularly update your quality processes and track relevant metrics. Fix problems (corrective actions) and prevent future ones (preventive actions). Actively seek customer and employee feedback to identify areas for improvement. Conduct internal and external audits to assess your quality system's effectiveness.

To maintain and improve product quality post-certification, we regularly review and enhance our quality policy, processes, and objectives to align with evolving customer needs and market trends. We actively monitor key quality metrics, implement corrective and preventive actions, and foster a culture of continuous improvement. Regular audits and stakeholder feedback ensure sustained compliance, operational excellence, and ongoing product quality enhancement.

Following KPIs can be used to measure Quality Performance: Customer Satisfaction: Measure through surveys, feedback forms & net Promoter Scores. Defect Rate: Track the number of defects per million opportunities. Cycle Time: Measure the time taken from the start to the completion of the process. Cost of Quality: Calculate the total cost incurred for ensuring Quality, including prevention, appraisal & failure cost. Supplier Quality performance: Monitor the percentage of the deliveries from the supplier that meets quality and timeline standards. Surveys/Feedback: Regularly collect customer feedback through surveys and feedback forms Audits/ Inspections: conduct internal audits and inspections to identify defects & non-conformities in process.

Step by step process for CAPA Implementation: Identify the problem-Detect and report: Identify and report the problem as soon as it is detected. Initial Assessment: Assess the problem's impact and urgency. Containment Actions-Immediate action: It is required to minimize the impact of the problem. Temporary fix: Required to prevent further issues until a permanent solution is found. Root Cause Analysis-Develop Solutions: Develop permanent action to address the root cause. Documentation: It is required for corrective actions, including the rational and expected outcomes. Preventive Actions-Risk Assessment: Access potential risks related to similar issues. Proactive Measures: Develop preventive actions to avoid reoccurrence of similar problems

En mi experiencia las auditorias internas permiten mantener y retar la calidad y elevar los estándares. De igual modo cuando formamos auditores internos de diferentes áreas estos aportarán desde su punto de vista y entendimiento de las diferentes normativas que aplican a la industria si estamos cumpliendo o debemos cerrar alguna brecha. Siempre será mejor tener un hallazgo en una auditoria interna que externa así que no te saltes este proceso

I believe that an external product quality audit is more effective than an internal one for several reasons: Firstly, external auditors bring a fresh perspective and can provide an unbiased evaluation of your product's quality. They can look at your product from the user's perspective and provide feedback that you may not have considered before. Secondly, external auditors can objectively assess your product's compliance with industry standards. They are often better equipped to identify areas where your product may not meet specific requirements. Finally, external auditors can benchmark your product's quality by comparing it to other products. This can help you identify areas for improvement to stay competitive in the market.

Les audits, internes et externes, sont cruciaux pour garantir la conformité et l’efficacité du système de management de la qualité. Les audits internes vérifient la conformité des processus internes, tandis que les audits externes assurent le respect des normes de certification. Une préparation minutieuse et un traitement rapide des non-conformités sont essentiels pour maintenir la qualité et améliorer les processus.

From the product regulatory compliance perspective, the applicable test standard are regularly revised in accordance to the society progress. Therefore we shall regularly identify the additional requirements stipulated by the latest edition, investigate whether these additional requirements are mandatory for the next certification renewal cycle or can be exempted (grandfathered) once certified. When is necessary proceed the required activities / resources accordingly.

Amélioration des Produits : Introduire des innovations et des améliorations basées sur les avancées technologiques et les retours du marché. Mise à Jour des Normes : Adapter les pratiques de qualité en fonction des nouvelles normes et des évolutions du secteur.

For product regulatory compliance perspective, ensuring documentation excellence after certification is is a crucial but always neglected activity. Compliance members shall consistently maintaining proper technical file records from time to time. Update regularly the records whenever there is a product modification, review whether the changes will impact the certification validity, and be ready to disclose to the Authorities within the specific timeframe upon request. Failure to do so may lead to potential non-compliance in many markets.

First off most code does not get "certified" in the real world. It gets deployed through CI/CD platforms on a continuous basis. Value working software over everything else. This article should be called "Is your code working?" If so great! If not then make your devs do unit tests of each other codes and sign off via Github.