Start by having candid conversations with underperforming staff to identify any challenges they face and provide the necessary support or training to address performance gaps. Implement clear expectations and regularly monitor progress to ensure consistent improvement, offering constructive feedback along the way. Establish a team culture of accountability and empowerment, where every staff member understands their role in creating seamless and successful events, ensuring future events run smoothly.

Implement clear pre-event expectations, conduct staff briefings, and use post-event evaluations. Consider vetting venues based on past reviews and on-site visits. The right people make the right event. 💯

"Dealing with underperforming venue staff requires clear expectations, continuous training, and a culture of accountability. Setting standards, providing feedback, and recognizing performance ensure smooth and successful events."

Para garantir o sucesso em eventos futuros, adoto algumas estratégias eficazes: 1. Identifico as causas do problema, como falta de treinamento ou motivação. 2. Estabeleço metas claras e expectativas realistas para a equipe. 3. Ofereço suporte e recursos essenciais para que todos possam ter um bom desempenho. 4. Fomento uma comunicação aberta, incentivando feedbacks e sugestões. 5. Monitoração do progresso é fundamental, fazendo ajustes quando necessário. 6. Reconhecimento e recompensas são oferecidos para motivar e valorizar bons desempenhos. Seguindo esses passos, consigo melhorar o desempenho da equipe e garantir eventos futuros bem-sucedidos.

I’ve lived this. At a major tradeshow we hosted a breakfast, the venue staff was over an hour late in opening. Instead of panicking, I turned to my vendors—catering adjusted the setup, A/V fine-tuned final details, and I called the venue director nonstop. These issues are inevitable, but a solid backup plan ensures guests never see the chaos. Always build strong vendor relationships, note who delivers and who doesn't, and document issues for future negotiations. The key? Stay calm, adapt fast, and ensure the show goes on—flawlessly. When my executives and coworkers showed up, it was like nothing went wrong in the first place.