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Emergency contact details outside business hours
To report a potentially serious problem with a centrally authorised medicine, call our product emergency hotline on +31 (0)88 781 7600.
To report a product quality defect, including a suspected defect, of a centrally authorised medicine that could result in a recall or abnormal restriction on supply, marketing or manufacturing authorisation holders can call +31 (0)65 008 9457.
The details of your call may be documented, including personal data if you provide them, in accordance with our privacy statement. You can consult our privacy statement at https://www.ema.europa.eu/en/about-us/data-protection-and-privacy.
Technical support with EMA's IT systems
EMA's Service Desk provides technical support for issues related to information technology (IT) systems that are hosted by EMA.
For technical support with the Clinical Trials Information System (CTIS), Union Pharmacovigilance Database, Union Product Database, EudraCT, EudraGMDP, Eudralink, EudraVigilance, IRIS and SPOR services: use the EMA Service Desk (ServiceNow)
You can log in using your existing EMA username and password.
If you do not have an account or do not know your username and password:
For urgent technical matters, contact +31 (0)88 781 8520.