Accessibility and Usability Statement

E-goi, Lda. is committed to making the website E-goi available in accordance with Decree-Law no. 83/2018, of 19 October, which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council on the accessibility of websites and mobile applications.

I. Compliance status

The E-goi website of E-goi, Lda. is partially compliant with Decree-Law no. 83/2018 of 19 October.

The non-compliances and/or exemptions are indicated below.

Non-compliances and/or content subject to exemptions

A. List of the sections / content / features of the website that are not compliant and/or are subject to exemption:

• Some issues related to colour contrast were identified in certain visual elements, which may not fully meet the minimum ratios defined by WCAG 2.1 level AA, particularly in highlighted elements and buttons associated with the brand’s visual identity.

B. Reasons underlying the non-compliance of the content indicated above:

• Isolated non-compliance with a WCAG 2.1 level AA success criterion related to colour contrast in certain visual elements associated with the brand identity. This issue is currently under technical review as part of the internal continuous accessibility improvement plan.

C. Accessible alternatives to the constraints mentioned in this section:

• If any user encounters difficulties related to colour contrast or the legibility of certain elements, they may contact the entity through the channels made available on the website. The requested information may be provided through alternative and accessible means whenever necessary.

II. Preparation of this accessibility and usability statement

This statement was updated on 16 February 2026.

In accordance with Article 9 of Decree-Law no. 83/2018, entities must adopt the monitoring procedures presented below. Procedures A) and B) are mandatory. Procedure C) is recommended.

C. Usability testing with persons with disabilities:

The website has not yet been tested with users with disabilities.

III. Contact and requests for information regarding the website

To get in touch, send suggestions, submit complaints or request additional information regarding the content and/or features available on the E-goi, Lda. website, please use the following channels:

Email

accessibility@e-goi.com

IV. Other evidence

At the time of completing this Statement, E-goi, Lda. did not provide any other evidence or efforts to make its website compliant with the accessibility requirements set out in Decree-Law no. 83/2018, of 19 October.

V. Reporting discrimination situations

In accordance with paragraph 1 of Article 13 of Decree-Law no. 83/2018, of 19 October, whenever a person with a disability is subject to less favourable treatment than that which is, has been or may be given to another person in a comparable situation, constituting a discriminatory practice against persons with disabilities, as provided for and punishable under the terms of Article 4 of Law no. 46/2006, of 28 August, that person may lodge a complaint in accordance with the provisions of Decree-Law no. 34/2007, of 15 February.

The National Institute for Rehabilitation (INR, I.P.) provides a form to report discrimination situations, forwarding the complaints submitted to the competent entities. Every year, INR, I.P. prepares an annual report on the implementation of the law that prohibits and punishes discrimination on the grounds of disability and aggravated health risk (Law no. 46/2006, of 28 August).

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This Accessibility and Usability Statement was created with the help of the WAI-Tools PT v1.5 Generator, developed as part of the project WAI-Tools, of which AMA is a member. The Statement was prepared in accordance with Decree-Law no. 83/2018, of 19 October.