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- Plan is valid from the date of purchase till 1 year.
- Plan is email delivered and auto activated if purchased along with mobile on Amazon.
- Wear and tear, theft, accessories, intentional damages, and brand warranty exclusions are not covered
- plan is not valid if purchased standalone.
- How to claim: Option A: Go to Acko.com >> Enter your mobile number >> file claim. Option B: Download Acko mobile app >> Enter your mobile number >> file claim. Option C: Go to Your Orders on Amazon app >> Get Product Support >> Schedule a repair.
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10 days Service Centre Replacement
| Replacement Reason | Replacement Period | Replacement Policy |
|---|---|---|
| Defective Item | 10 days from delivery | vivo warranty policy (at Service Centre) |
| Physical Damage, Wrong and Missing Item | 10 days from delivery | Replacement |
Defective item:
Physical Damage, Wrong, Missing Items:
- Amazon may provide support via self-help guides or on call or at doorstep, as applicable.
- If this issue is not resolved, please contact vivo or visit the Service Centre.
- vivo will repair the product or provide a replacement or Defective certificate, as applicable. The time taken for resolution will be as per vivo warranty policies.
- Please check for nearest Brand service center in your location. For details click here
Physical Damage, Wrong, Missing Items:
- Returns will not be accepted if it is an Open Box Delivery order
- Remote verification by image/video will be done by Amazon
Free Delivery
The product is eligible for Free delivery. Learn more
1 Year Warranty
This warranty applies only for the smartphone device and doesn't cover the accessories provided in the box. For the detailed Terms & Conditions, Please read the warranty card provided in the box.
What is Pay on Delivery (Cash/Card)?
Pay on Delivery (Cash/Card) payment method includes Cash on Delivery (COD) as well as Debit card / Credit card / Net banking payments at your doorstep.
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