About Replacements
Learn more on how replacements work, eligibility for replacements and more.
To initiate the replacement of an eligible item, visit
Replacements may be available for items that are damaged, defective, missing parts or not as expected. Replacements are not available for items returned in accordance with the Amazon AU, AmazonGlobal and Amazon Haul Change of Mind policy.
If your item is damaged, defective, missing parts or not as expected, there are two ways you can request a replacement:
- If your request relates to an item that was delivered in the last 30 days, you can request a replacement using the Online Returns Centre. Check the Frequently Asked Questions section in the Online Returns Centre for more information about Replacements.
- If your request relates to an item that was delivered more than 30 days ago, please Contact Us so we can determine if you are entitled to a replacement, including under the Australian Consumer Law. You can request a phone call or instantly chat with us by selecting the Contact Us link and selecting “Something else” and then “Contact Us”.
Which items are eligible for a Free Replacement through Online Returns Centre?
If you receive an item that is damaged, defective, missing parts, missing parts or not as expected, you can request a replacement through our Online Returns Centre within 30 days of the item being delivered, if the item:
- Was shipped to an address in Australia,
- Was sold and fulfilled by Amazon AU, and is still in stock with Amazon AU for shipping to your delivery location,
- Was sold by a third-party seller fulfilled by Amazon AU, provided the same product is available from the relevant seller.
- Is returned to Amazon AU within 30 days of requesting the replacement.
Note: For items sold and fulfilled by Amazon, if the item is not returned within 30 days of requesting the replacement, you will be charged for the replacement item. This does not apply to items that are non-returnable. Please visit Items that Can't be Returned for a list of items that are not returnable to Amazon.
If your item was sold and fulfilled by a third-party seller, see Third-Party Seller Returns & Refunds.
