Financial Support Needs
This page assists customers needing more support with credit or insurance products on Amazon.co.uk.
This support only applies to the listed financial products and services. Amazon may update the list of products and services supported. Products no longer offered via Amazon.co.uk will be removed. New financial products or services offered via Amazon.co.uk will be added. These updates won't require us to obtain new information from you or use what you consent to here differently:
Amazon isn't the credit or insurance provider for these products. If you have a question about a specific credit account, insurance policy or application, contact the insurer or credit provider.
Need Help with Something Specific?
1. How to Let Amazon Know About Your Support Needs
When circumstances affect how you communicate with Amazon about financial products, notify us via the Tell us about your financial support needs page . This information helps our Customer Service tailor their approach when assisting you.
The information provided on the Tell us about your financial support needs page applies only to interactions with Amazon financial products and services. It doesn't apply to general Amazon purchases, deliveries, or any other products or services.
For accessibility assistance with other Amazon services, visit our Accessibility on Amazon.co.uk pages.
2. How We Use Your Information
Some of the information you provide us may include sensitive information about your health or other special circumstances. We won't collect this information without your explicit consent. You'll be able to select each category of sensitive data you agree to provide. The information you provide will be used only by Amazon and for the following purposes:
- Our Customer Service team will use the information to support and communicate with you.
- We may limit the visibility of financial ads when you tell us that you have money worries or other relevant support needs.
We won't share this information with credit providers, insurers or other third parties. We'll store the information until the date displayed for each support needs selection. You may choose to modify or delete these selections at any time. You can find additional information about how Amazon secures and processes your data in our Privacy Notice.
3. Support for Money Worries
We understand that keeping up with financial commitments can sometimes be difficult. When you're worried about making payments or are facing financial stress, know that support is available to you.
When you're experiencing money worries about repaying credit or insurance plans, share this with your provider(s). They can support you. You may also benefit from talking to a financial support charity in order to understand your options better.
3 (a). Contact Details of your Credit or Insurance Providers
Amazon can help answer questions about the credit and insurance products that are available on our website. Amazon can also help how to apply. However, we are not advisers, so we do not provide you with advice or recommendations about these products. For any account-specific matters - such as:
- missed payments
- managing your account
- the status of your application
- claims or policy details
- or if you're experiencing financial difficulty
Contact details of your credit and insurance providers:
- Instalments by Barclays Support.
- Barclaycard website [External Link].
- Amazon Barclaycard Support.
- Barclaycard website [External Link].
- Chat service on the Barclays or Barclaycard app.
- Phone: 0800 151 0157 from 8am to 8pm- Monday to Friday, and 8am to 6pm on Saturday and Sunday.
- Amazon Business American Express Card.
- American Express website [External Link].
- Chat service on the American Express website or app.
- Phone: 0800 085 7732 (Available 24/7).
Insurance Policy Support.
Finding your insurer's contact details:
- Locate the documentation that you received when you purchased your policy
- Find the "Contact Information" or "Customer Support" section
3 (b). Financial Support Charities
A list of reputable UK charities that offer free, confidential support for individuals facing money worries, including help with credit, insurance, debt, and benefits are as follows:
- Debt & Credit Advice Charities
- Citizens Advice:
Offers in-person, phone, and online advice covering debt, benefits, housing, and more.
Phone: 0800 144 8848 (England), 0800 702 2020 (Wales), 0800 028 1458 (Scotland)
Website: https://www.citizensadvice.org.uk/
- National Debtline:
Specialist charity for personal debt via freephone and web chat.
Phone: 0808 808 4000
Website: https://www.nationaldebtline.org/
- StepChange Debt Charity:
Offers debt advice, management plans, and breathing space scheme.
Phone: 0800 138 1111
Website: https://www.stepchange.org/
- Debt Advice Foundation:
Free, confidential support for loans, credit and debt.
Phone: 0800 043 4050
Website:
- Christians Against Poverty (CAP):
Locally-based centres offering free debt counselling and budget coaching.
Website: https://capuk.org/
- Citizens Advice:
- Financial Support & Benefits:
- Turn2us:
Helps access welfare benefits and charitable grants via online tools.
Phone: 0800 802 2000
Website: https://www.turn2us.org.uk/
- Community Money Advice (CMA):
Works with local churches to provide face-to-face debt advice.
Website: https://communitymoneyadvice.com/
- Turn2us:
- Broader Advice & Tools:
- Money Advice Trust:
Runs National Debtline & Business Debtline and offers adviser training.
Website: https://www.moneyadvicetrust.org/
- MoneyHelper:
Government-backed impartial financial guidance, tools, and helplines.
Phone: 0800 138 7777
Website:
- Money Advice Trust:
4. Support for Physical Disabilities
When you let us know about any accessibility requirements on the Tell us about your financial support needs page, our Customer Service team will review this information and adjust how they assist you in connection with the financial products and services previously listed.
4.1 Visual Impairment
When you have difficulty viewing the screen:
- Our website is compatible with screen readers such as JAWS, NVDA, VoiceOver (macOS / iOS) and TalkBack (Android).
- Your credit providers (Barclays, Barclaycard and American Express) and insurance providers (Assurant) offer key documents or communications in alternative formats. Theses include large print, audio, or braille upon request.
4.2 Hearing Impairment
When you're deaf or hard of hearing:
- You can use our Live Chat service instead of calling by phone.
- We support Relay UK and other textphone options.
- Written responses and instructions are available where needed.
4.3 Speech Impairment
When you have difficulty with speech or verbal communication:
- Live Chat offers a fully text-based option for customer support.
- We're happy to follow up with email or written communication based on your preferences.
