Customer resource management is not a one-and-done system—it requires constant review and modification in a marketplace that grows ever more competitive. In Adweek’s CRM category, a number of brand ambassadors, industry professionals and top marketers weigh in on this subject. They offer their insight and advice on current-day CRMs and what to look for in future iterations—discussing the importance of engagement, identity management, marketplace challenges and much more.

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    Call for Nominations: 2025 ADWEEK Tech Stack Awards

    The ADWEEK Tech Stack Awards is a new program honoring the companies behind 2025’s most groundbreaking product and platform launches that have driven proven revenue impact in marketing, advertising, and [...]

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    ‘Creative Relationship Marketing’ Is the Sexier Side of CRM

    As the technology we have at our fingertips continues to evolve, the opportunities for creative personalization grow commensurately.

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    Your Org Structure Is Showing—Close the Mid-Funnel Gap

    While marketers have historically viewed bottom-of-funnel relationships as the key to revenue, this is changing with the potential for consumers to discover and purchase from a brand in one swipe [...]

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    Loyalty Programs Could Be the Golden Ticket for Brands in a Down Economy

    Marketers reappraise role of rewards programs as consumers tighten their belts.

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    Burger King Ribs People That Don’t use Its App in Loyalty Ad Blitz

    Fast-food chain focuses on value as it eyes pursues loyalty strategy.

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    The Streaming Wars Enters a Fresh Battleground: Loyalty Programs

    Membership perks could give streamers the edge in a competitive, cost-squeezed market.

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    McDonald’s and Burger King Tussle for Loyalty

    The two longstanding rivals are doubling down on digital to reach consumers directly and drive growth.

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    The Cookieless Future Calls for Reinvestment in Customer Relationship Management

    The loss of identity is not just an ad tech issue—it's a measurement, attribution and, eventually, activation issue that needs resolving.

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    McDonald’s Campaign Asks Customers to Share Their Food Stories

    The fast food giant is asking customers to tell them what they eat when they go to one of their restaurants.

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    A Map or a Matrix? Identity Management Is More Complex By the Day

    A newly published white paper on how advertisers and brands can recognize unique customers across marketing platforms underscores just how tough this important job is for data-driven marketers. As technologists [...]

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    Brands Need to Keep Engaging – Don’t Just Stop Because of Crisis

    We are in extraordinary times – and it’s only prudent to recognize this. While the Fed may be doing everything possible to keep our economy afloat, we likely will remain [...]

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    The Grand Reopening of the U.S. Economy Will Happen, Plan for It

    We are in uncharted territory, much as we were in previous economic downturns and recessions. Yet, do know, another expansion will follow … eventually. There will be a grand reopening [...]

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    Guiding Clients Through COVID-19 Challenges

    Times of drastically scaled back face-to-face client meetings are likely to pop up over the course of your career. Even if you’ve been lucky enough so to have no local [...]

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    What I Hope to Learn in Orlando’s Magic ‘Data’ Kingdom

    The Association of National Advertisers (ANA) inaugural 2020 Masters of Data and Technology Conference kicks off today. It will be interesting to learn how brands see themselves transformed by all [...]

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