Ticket delete

Delete Ticket

Yes, tickets can be deleted.

You can delete tickets in two ways:

1. From the Ticket Details Page

• Open the ticket.
• Click on the Delete action.

2. From the Ticket List (Bulk Delete)

• Select multiple tickets from the list.
• Click on Bulk Actions.
• Choose Delete Ticket.

Please note:

• Only users with proper permissions (Admins or allowed agent roles) can delete tickets.
• You can manage these permissions from:
  Support → Support Agents → Agent Roles

Ticket Number Macro

If you want to display the ticket number inside email templates, you can use the following macro:

{{ticket_id}}

This will dynamically insert the ticket number into the email.

If you are referring to a frontend shortcode to display a specific ticket number on a page, please clarify your use case so we can guide you properly.