Moisture in water-resistant Samsung phone or tablet's charging port

Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port.

Galaxy phone or tablet displays volume limit reached message

The Media volume limiter feature on your phones or tablets prevents the volume from rising above a set level to protect your ears from hearing damage. The limitation is only applied when you use headphones or Bluetooth speakers, and can be protected by a PIN. If the feature is on, a "Volume limit reached" popup will appear each time you increase th

Reset Bixby on your Samsung phone or tablet

Bixby may occasionally display error messages such as "Couldn't connect" or "Check network connection and try again." To resolve this issue, make sure you are connected to either a Wi-Fi or mobile data network. If you are connected and still experiencing issues, you will need to reset Bixby.

Turn Bixby features on or off on a Galaxy phone or tablet

Two of Bixby's core features are Bixby Voice and Bixby Home. When it's turned on, Bixby Voice lets you communicate with Bixby. On the other hand, Bixby Home gives you a summary of your recent activity and suggests new features to you. If desired, you can turn these features on or off at any time.

Galaxy phone or tablet's GPS signal is lost

There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is disabled or because you are not using the best Location method.

Phone or tablet will not power on or off

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again.

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