Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them.
30% of customers will leave a brand and never come back because of a bad experience.27% of companies say improving their customer...
It is already commonly regarded that humans are the weakest link in the chain when it comes to cybersecurity - but a new MobileIron study has found that the fish rots from the head.
According to the enterprise security provider, based on interviews of 300 enterprise IT decision makers...
Due to the coronavirus pandemic, we are clearly seeing a shift in priorities by CIOs to address the new normal, with more focus on cost control, improving IT operations and redesigning business process. How is that going to impact you? Let’s explore 7 steps IT can take to satisfy these...
I’ve recently had the pleasure of speaking with communications experts from our customers ranging from ADM and Dow, through to OSF Healthcare and PVH, about how their businesses have adapted in light of COVID-19 and the steps they’re now taking to prepare their employees for a new way of...
Companies stuck in the same gear of doing things in the old way – merely oiling the moving parts of the aging corporate machine, making money, and delighting shareholders – are slowly slipping into obscurity. Instead, we are now seeing the increasing rise of the business that puts all...
Bottom line: Every organisation needs to digitally reinvent their business, starting at the system level to safely sell and serve customers with minimal physical interaction.
The hard reset every business is going through creates a strong sense of urgency to increase the agility,...
COVID-19 is having a relentless impact on business services and operations. Against the new backdrop of millions working remotely, the stage is clearly set for a renewed approach to cyber security. Technology changes must be coupled with clear guidance disseminated throughout your organisation,...
The resilience, scalability and reliability of the cloud are taking centre stage as organisations strive to keep businesses operating as normal during the COVID-19 pandemic. Many have already dipped their toe in the water when it comes to moving workloads across to the cloud; often with mixed...
The coronavirus crisis has forced many companies to push ahead with digital transformation at high speed, causing many challenges for IT and security teams. Challenges include the need for extensive hardware purchases and new processes for home office work, but also connecting to the company's...
Companies have been leaning on the waterfall method of software development since the 1970s. But tech has changed a lot since then — so shouldn’t development processes, too?
The waterfall method offers a linear, structured approach. Deliverables are clear, and the scope of any...
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