Audience
Companies and departments of all sizes from a wide range of industries, including education, finance, healthcare, manufacturing, retail, technology, and transportation.
About Issuetrak
Resolve issues without the headache with IssueTrak. A powerful and versatile issue tracking and business process management software, IssueTrak helps users take their performance to the next level when it comes to issue tracking, workflow, customer support, complaint management, and help desk. The platform comes with automation tools, as well as reporting, custom forms, alerts, knowledge base, and more.
Pricing
Starting Price:
$19.00/month/user
Pricing Details:
Team - $19 per user per month
Support - $59 per agent per month
Support - $59 per agent per month
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Issuetrak
Founded: 1992
United States
www.issuetrak.com
Videos and Screen Captures
Issuetrak-Dashboard
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Product Details
System Requirements
SaaS
Windows
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Business Hours
24/7 Live Support
Issuetrak Product Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Task Management
Ticket Management
Workflow Management
Release Management
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Survey Management
Social Media Monitoring
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management
Call Center Management
Email Management
Queue Management
Social Media Integration
Virtual Assistant
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
