Audience
MSP's, financial organizations, educational institutions and several government organizations.
About Freshservice
If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
Pricing
Starting Price:
$29.00/month/user
Pricing Details:
Bloom - $19 per agent per month
Garden - $35 per agent per month
Estate - $55 per agent per month
Forest - $89 per agent per month
Garden - $35 per agent per month
Estate - $55 per agent per month
Forest - $89 per agent per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Freshworks
Founded: 2010
United States
freshservice.com
Videos and Screen Captures
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Product Details
System Requirements
SaaS
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Business Hours
24/7 Live Support
Freshservice Product Features
Asset Tracking
Activity Tracking
Audit Trails
Barcoding / RFID
Depreciation Tracking
Disposal Tracking
Inventory Management
Service History
Checkout / Check-In
Location Tracking
QR Codes
Reservations
Change Management
Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Training Management
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
License Management
Relationship Mapping
Visualization
Impact Management
Performance Management
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Routing
Self Service Portal
Survey Management
Quality Assurance Management
Social Media Monitoring
Contract Management
Buy Side (Suppliers)
Completion Tracking
Contract Lifecycle Management
Electronic Signature
Pre-built Templates
Sell Side (Customers)
Workflow Management
Compliance Tracking
Full Text Search
Government Contracts
Specialty Contracts
Version Control
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Requisition Management
Supplier Management
Procurement Management
IT Management
Compliance Management
Hardware Inventory
License Management
Scheduling
Software Inventory
User Activity Monitoring
Capacity Monitoring
Event Logs
IT Budgeting
Patch Management
Remote Access
IT Project Management
Bug Tracking
Issue Management
Percent-Complete Tracking
Prioritization
Requirements Management
Resource Management
Status Tracking
Task Management
Testing / QA Management
Milestone Tracking
Portfolio Management
Product Roadmapping
Supports Agile
Supports Scrum
Time & Expense Tracking
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Release Management
Self Service Portal
Availability Management
Knowledge Management
Cataloging / Categorization
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal
Collaboration
Discussion Boards
