Audience
Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organziations
About LogMeIn Rescue
Rescue by LogMeIn is an affordable and reliable remote support software. Rescue offers a wealth of features that enables businesses to provide a seamless support experience for their end users and improve the productivity of their support team. Its top features include remote control, remote diagnostics, multi-platform support, device configuration, video support, and integrations and APIs.
Pricing
Rescue + Mobile Support - $145.75/month
Integrations
Company Information
Videos and Screen Captures
Product Details
System Requirements
Training
Support
LogMeIn Rescue Product Features
Call Center
Help Desk
ITSM
MSP
Remote Desktop
Remote Support
Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: LogMeIn Rescue is a great piece of software to have especially for people with large businesses. It has built-in file transfer, the user-interface is very friendly as well as you can record everything that you do.
Cons: The pricing is a bit high because it is targeted for large companies and businesses.
Overall: Overall, this piece of software is amazing. The features that it has, the user-friendly interface, it truly stands out from the rest.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: The software comes from the developers of Hamachi, which is a well known tool mostly used for gaming, so we're not talking about a 'no-name' company pushing out a product. They have the pedigree, and also a decent support set up, so if anything goes wrong, you can expect to get the help you need in a short time frame. The software itself is really easy to use, and functions a lot better than TeamViewer.
Cons: Some requested features are not yet available, however, we were promised that in the near future, they will be included. Additionally some design options slightly annoy me, but that's just my own preference.
Overall: I would definitely recommend this, mostly because of how well the user interface functions, and what you're getting at this price point for your money is absolutely worth it.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: Record entire remote session.
Simple interface makes it easy to use.
Auto reconnect after reboot.
Built-In File transfer.Cons: Connectivity issues for non-admin users.
Pricing is on a higher end.Overall: An essential remote support application easy to use even for new clients with no training. Although it comes at a premium, various features and utilities make it worth the price.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"LogMeIn Rescue"
Posted 05/24/2020Pros: LogMeIn Rescue sure does live up to its name. This software is an absolute godsend. If you struggle with passwords and being locked out of accounts because of that you need this software.
Cons: Absolutely no complaints. LogMeIn is amazing. They are innovative, cutting edge, truly an industry leader.
Overall: LogMeIn Rescue is an answer to my prayers. I have always struggled with password issues and being locked out of my accounts. Thankfully that happens no longer!
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: The pros are:
1. LogMeIn is a well-known and a well-reputed brand so it is easy to identify and accept.
2. There is very little need for training. You can learn the application as you use it.
3. It provides you uninterrupted remote desktop and mobile access and a one-click flow to send across files from the technician’s computer to the customer's computer.
4. The option to record the entire session and save it.Cons: Very few cons but two nagging issues are:
1. The remote user's keyboard can sometimes become unresponsive.
2. It's slightly on the expensive side and you also have good competitors so maybe LogMeIn should rethink their prices.Overall: On the whole, it is an easy to use, straight forward tool to provide support to desktop and mobile issues. It is a well-known product from a well-known brand so a lot of people are familiar with it and trust it. The website is also very clear and straight forward. I would gladly recommend it to anyone who does support.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: Love how easy it is to use LogMeIn and unify one computer with another. Great and seamless Platform.
Cons: It's a little confusing when you first use it but needs some UI updates.
Overall: Overall I like it and we tend to use it very frequently when helping with clients. Just the over all convenience is great.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: You can associate with your clients/customers remotely by sending them a web connection and a safe pin code for them to enter. You can demand control of the PC and the client approves this activity. There is the capacity to record the meeting excessively which is useful for assessing bolster cases.
Cons: The only con I see in this is product is the price. It is a little bit expensive with respect to competitors.
Overall: It's appropriate for any IT Support association. Technical support to fix PCs. Bolster job for driver issues, for example, a printer, scanner, and other equipment. Assisting with keeping up corporate end-clients. Keeping up a business power that is out and about and not effectively available. We use it to make firmware updates to copiers, set up drivers for printing, arranging email, and sweep to the organizer.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: It is the best remote connection software. It is capable of rescue remote support and rescue mobile support.
Cons: As cons are concerned its price is little bit expensive. Other than that no issues.
Overall: Yeah it gives very wonderful support to the customers and we can trust the technical person to control our PC (it's up to individuals decision).
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: LogMeIn Rescue provides fast and secure remote PC access.
It also supports Windows, Mac, and Android devices. It's very helpful in critical situations.Cons: The application continuously uses battery for Android devices. Major con is its pricing.
Overall: Overall the performance and the support is excellent.
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The major drawback is it wont uninstall or delete your account. -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: We can solve all the technical issues of customers from our place itself without going to the customer physically.
Saves time, saves expenditure.Cons: Except the cost there are no disadvantages I've found.
Overall: To conclude, this software is helping organizations in saving a lot of time, money and many more just by sitting at the comfort zone and connecting to clients and solving their technical problems.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: Best remote connection software.
Technical issues could be solved from anywhere in the world by connecting to customers/users system using this software.Cons: Price is a little bit high but at enterprise level it is okay. No more disadvantages.
Overall: As a whole LogMeIn Rescue is a very good platform for organizations to solve their users technical issues by sitting at the comfort of the administrator/technician.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: I just admire the fast access to their network and the good ability to quickly correct their issues.
Cons: I think the yearly price is a bit high. No other cons.
Overall: As it is having very good interactive features I just felt very delighted and easy working with LogMeIn Rescue.
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