Audience

Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organziations

About LogMeIn Rescue

Rescue by LogMeIn is an affordable and reliable remote support software. Rescue offers a wealth of features that enables businesses to provide a seamless support experience for their end users and improve the productivity of their support team. Its top features include remote control, remote diagnostics, multi-platform support, device configuration, video support, and integrations and APIs.

Pricing

Starting Price:
$149.00/month
Pricing Details:
Rescue Remote Support - $108.25/month
Rescue + Mobile Support - $145.75/month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 12 User Reviews

Overall 4.7 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.4 / 5
support 4.7 / 5
More Reviews Review this Product

Company Information

LogMeIn
Founded: 2003
United States
www.logmeinrescue.com

Videos and Screen Captures

Product Details

System Requirements

Windows
Mac
SaaS

Training

Documentation
Webinars

Support

Business Hours
Online

LogMeIn Rescue Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Predictive Dialer
Real-time Chat
Reporting/Analytics
Call Scripting
Escalation Management
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management

Help Desk

Alerts / Escalation
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Knowledge Base
Known Issue Management
Self Service Portal

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Release Management
Self Service Portal

MSP

Help Desk
Issue Management
Live Chat
Remote Access
Backup Management
Billing & Invoicing
CRM
Dashboard
Patch Management
Project Management
Remote Systems Monitoring
Scheduling

Remote Desktop

Chat
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Cross-Platform Access
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Reviews Write a Review

  • Malcom B.
    Computer Programmer
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Administrator
    Company Size: 1,000 - 4,999
    Features
    Ease
    Design
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A great remote support application"

    Posted 05/25/2020 Incentivized Review

    Pros: LogMeIn Rescue is a great piece of software to have especially for people with large businesses. It has built-in file transfer, the user-interface is very friendly as well as you can record everything that you do.

    Cons: The pricing is a bit high because it is targeted for large companies and businesses.

    Overall: Overall, this piece of software is amazing. The features that it has, the user-friendly interface, it truly stands out from the rest.

    Read More...
    Review Source: SourceForge
  • Anonymous (Verified)
    General Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Features
    Ease
    Design
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Just as good if not better than Hamachi"

    Posted 05/24/2020 Incentivized Review

    Pros: The software comes from the developers of Hamachi, which is a well known tool mostly used for gaming, so we're not talking about a 'no-name' company pushing out a product. They have the pedigree, and also a decent support set up, so if anything goes wrong, you can expect to get the help you need in a short time frame. The software itself is really easy to use, and functions a lot better than TeamViewer.

    Cons: Some requested features are not yet available, however, we were promised that in the near future, they will be included. Additionally some design options slightly annoy me, but that's just my own preference.

    Overall: I would definitely recommend this, mostly because of how well the user interface functions, and what you're getting at this price point for your money is absolutely worth it.

    Read More...
    Review Source: SourceForge
  • Rohan J.
    Software Developer
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Features
    Ease
    Design
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Essential Remote support app"

    Posted 05/24/2020 Incentivized Review

    Pros: Record entire remote session.
    Simple interface makes it easy to use.
    Auto reconnect after reboot.
    Built-In File transfer.

    Cons: Connectivity issues for non-admin users.
    Pricing is on a higher end.

    Overall: An essential remote support application easy to use even for new clients with no training. Although it comes at a premium, various features and utilities make it worth the price.

    Read More...
    Review Source: SourceForge
  • Misty R.
    Software Designer
    Used the software for: Free
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Features
    Ease
    Design
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "LogMeIn Rescue"

    Posted 05/24/2020

    Pros: LogMeIn Rescue sure does live up to its name. This software is an absolute godsend. If you struggle with passwords and being locked out of accounts because of that you need this software.

    Cons: Absolutely no complaints. LogMeIn is amazing. They are innovative, cutting edge, truly an industry leader.

    Overall: LogMeIn Rescue is an answer to my prayers. I have always struggled with password issues and being locked out of my accounts. Thankfully that happens no longer!

    Read More...
    Review Source: SourceForge
  • Karthik K.
    Technician
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Features
    Ease
    Design
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Robust and dependable product "

    Posted 05/23/2020 Incentivized Review

    Pros: The pros are:
    1. LogMeIn is a well-known and a well-reputed brand so it is easy to identify and accept.
    2. There is very little need for training. You can learn the application as you use it.
    3. It provides you uninterrupted remote desktop and mobile access and a one-click flow to send across files from the technician’s computer to the customer's computer.
    4. The option to record the entire session and save it.

    Cons: Very few cons but two nagging issues are:
    1. The remote user's keyboard can sometimes become unresponsive.
    2. It's slightly on the expensive side and you also have good competitors so maybe LogMeIn should rethink their prices.

    Overall: On the whole, it is an easy to use, straight forward tool to provide support to desktop and mobile issues. It is a well-known product from a well-known brand so a lot of people are familiar with it and trust it. The website is also very clear and straight forward. I would gladly recommend it to anyone who does support.

    Read More...
    Review Source: SourceForge
  • Chet N.
    Ceo
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Features
    Ease
    Design
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Awesome software"

    Posted 04/17/2020 Incentivized Review

    Pros: Love how easy it is to use LogMeIn and unify one computer with another. Great and seamless Platform.

    Cons: It's a little confusing when you first use it but needs some UI updates.

    Overall: Overall I like it and we tend to use it very frequently when helping with clients. Just the over all convenience is great.

    Read More...
    1 user found this review helpful.
    Review Source: SourceForge
  • AJ P.
    Software Engineer
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Features
    Ease
    Design
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great product for remote tech support"

    Posted 04/14/2020 Incentivized Review

    Pros: You can associate with your clients/customers remotely by sending them a web connection and a safe pin code for them to enter. You can demand control of the PC and the client approves this activity. There is the capacity to record the meeting excessively which is useful for assessing bolster cases.

    Cons: The only con I see in this is product is the price. It is a little bit expensive with respect to competitors.

    Overall: It's appropriate for any IT Support association. Technical support to fix PCs. Bolster job for driver issues, for example, a printer, scanner, and other equipment. Assisting with keeping up corporate end-clients. Keeping up a business power that is out and about and not effectively available. We use it to make firmware updates to copiers, set up drivers for printing, arranging email, and sweep to the organizer.

    Read More...
    Review Source: SourceForge
  • Aravind B.
    Used the software for: Free
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Features
    Ease
    Design
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Rescue review"

    Posted 04/12/2020 Incentivized Review

    Pros: It is the best remote connection software. It is capable of rescue remote support and rescue mobile support.

    Cons: As cons are concerned its price is little bit expensive. Other than that no issues.

    Overall: Yeah it gives very wonderful support to the customers and we can trust the technical person to control our PC (it's up to individuals decision).

    Read More...
    Review Source: SourceForge
  • Anonymous (Verified)
    Used the software for: Free
    Frequency of Use: Monthly
    User Role: User
    Company Size: 100 - 499
    Features
    Ease
    Design
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "LogMeIn Rescue Review"

    Posted 04/12/2020 Incentivized Review

    Pros: LogMeIn Rescue provides fast and secure remote PC access.
    It also supports Windows, Mac, and Android devices. It's very helpful in critical situations.

    Cons: The application continuously uses battery for Android devices. Major con is its pricing.

    Overall: Overall the performance and the support is excellent.
    The major drawback is it wont uninstall or delete your account.

    Read More...
    Review Source: SourceForge
  • Anonymous (Verified)
    Used the software for: Free
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1,000 - 4,999
    Features
    Ease
    Design
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Remote work made easy"

    Posted 04/12/2020 Incentivized Review

    Pros: We can solve all the technical issues of customers from our place itself without going to the customer physically.
    Saves time, saves expenditure.

    Cons: Except the cost there are no disadvantages I've found.

    Overall: To conclude, this software is helping organizations in saving a lot of time, money and many more just by sitting at the comfort zone and connecting to clients and solving their technical problems.

    Read More...
    Review Source: SourceForge
  • Anonymous (Verified)
    Used the software for: Free
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 1,000 - 4,999
    Features
    Ease
    Design
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Remote support"

    Posted 04/12/2020 Incentivized Review

    Pros: Best remote connection software.
    Technical issues could be solved from anywhere in the world by connecting to customers/users system using this software.

    Cons: Price is a little bit high but at enterprise level it is okay. No more disadvantages.

    Overall: As a whole LogMeIn Rescue is a very good platform for organizations to solve their users technical issues by sitting at the comfort of the administrator/technician.

    Read More...
    Review Source: SourceForge
  • Pravallika C.
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Features
    Ease
    Design
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "LogMeIn Rescue"

    Posted 04/11/2020 Incentivized Review

    Pros: I just admire the fast access to their network and the good ability to quickly correct their issues.

    Cons: I think the yearly price is a bit high. No other cons.

    Overall: As it is having very good interactive features I just felt very delighted and easy working with LogMeIn Rescue.

    Read More...
    Review Source: SourceForge