Audience
Truly a software that has stood the test of time, perfect for Small to Large Enterprises that need a reliable contact center software solution.
About Five9
Five9 is a top-tier cloud-based Contact Center software, with features that manage inbound, outbound, blended or multi-channel contact centers. In addition, the platform offers IVR with speech recognition, multi-channel ACD, predictive dialer and customer relationship management (CRM) integrations, and built-in call recording, along with agent scripting and quality monitoring components. The software is available as a web-portal or downloadable Java-based application, which only needs Internet-ready computers and headsets to get started.
Pricing
Starting Price:
$180.00 per user per month
Integrations
Company Information
Five9
Founded: 2001
United States
www.five9.com/five9-call-center-software
Videos and Screen Captures
Product Details
System Requirements
SaaS
Training
Documentation
Live Online
Webinars
In Person
Support
Business Hours
24/7 Live Support
Online
Five9 Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Engagement
Analytics
Communication Management
Feedback Collection
Live Chat
Churn Management
Community Management
Content Syndication
Gamification
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis
Survey Management
Customer Service
Live Chat
Self Service Portal
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Communication Management
Customer Engagement
Customer Lifecycle Management
Usage Tracking / Analytics
Account Alerts
Account Management
Health Score
Onboarding
Revenue Management
Win / Loss Analysis
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Sales Enablement
Contact Management
Goals / Quota Management
Lead Management
Performance Management
Territory Management
Collaboration
Content Management
Document Management
Meeting Management
Presentation Management
Proposal Management
Training Management
