Difficult conversations
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How to Work for a Gossipy Boss
Difficult conversations Best PracticeDon’t mimic the bad behavior. -
How to Deliver Criticism So Employees Pay Attention
Giving feedback Digital ArticleFour tips a champion diver learned from her coach. -
How to Tell Your Boss You Have Too Much Work
Difficult conversations Best PracticeDon’t suffer in silence. -
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Conflict Best PracticeDon’t let your frustration show. -
4 Ways to Control Your Emotions in Tense Moments
Emotional intelligence Digital ArticleDon’t let your impulses run the show. -
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Managing up Best PracticeShow your boss you have her back. -
Changing How Patients and Doctors Talk About Death
Difficult conversations Digital ArticleThe first step is to have the conversation. -
Do You Hate Your Boss?
Leadership & Managing People Magazine ArticleAt least half of all employees have quit a job at some point because of their supervisor. People complain of bosses who bully them, micromanage, steal... -
How to Tell the Difference Between Venting and Office Gossip
Difficult conversations Digital ArticleAnd how to respond. -
The 4 Types of Ineffective Apologies
Conflict Digital ArticleThings you probably say that you shouldn’t. -
How to Handle a Colleague Who’s a Jerk When the Boss Isn’t Around
Collaboration Digital ArticleDon’t play their game. -
What You Can Do If You Have a Gossiping Boss
Conflict Digital ArticleTake action. -
How to Respond When You’re Left Out of Important Meetings
Meetings Digital ArticleTry not to take it personally. -
How to Deal with a Boss Who Behaves Unpredictably
Conflict Digital ArticleLook for triggers and patterns. -
When It’s Worth Having a Meeting Before Your Meeting
Conflict Digital ArticleSometimes you need a coalition. -
Should You Talk About Politics at Work?
Conflict Digital ArticleWeigh the consequences of speaking up. -
How to Give Feedback to People Who Cry, Yell, or Get Defensive
Giving feedback Digital ArticlePreparation is key. -
How to Talk Politics at Work Without Alienating People
Difficult conversations Digital ArticleResearch finds that certain skills can make you more persuasive. -
How to Survive a Company Scandal You Had Nothing to Do With
Managing yourself Digital ArticleYou don’t have to hide it to protect your reputation. -
Coping with the Effects of Emotionally Difficult Work
Firing Digital ArticleWhat to do if you have to deliver bad news.
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How to Work for a Gossipy Boss
Difficult conversations Best PracticeDon’t mimic the bad behavior. -
How to Deliver Criticism So Employees Pay Attention
Communication Digital ArticleFour tips a champion diver learned from her coach. -
How to Tell Your Boss You Have Too Much Work
Leadership & Managing People Best PracticeDon't suffer in silence. -
4 Ways to Control Your Emotions in Tense Moments
Emotional intelligence Digital ArticleDon’t let your impulses run the show. -
How to Ask for a Raise
Leadership & Managing People Best PracticeAvoid complaints and ultimatums. -
Delivering an Effective Performance Review
Difficult conversations Best PracticeIt’s performance review season, and you know the drill. Drag each of your direct reports into a conference room for a one-on-one, hand them an official-looking document, and then start in with the same, tired conversation. Say some positive things about what the employee is good at, then some unpleasant things about what he’s not […] -
How to Handle Difficult Conversations at Work
Leadership & Managing People Best PracticeStart by changing your mindset. -
How to Handle a Colleague Who’s a Jerk When the Boss Isn’t Around
Collaboration Digital ArticleDon’t play their game. -
The Right Way to Fire Someone
Leadership & Managing People Digital ArticleBe simple and to-the-point. -
How to Deal with a Passive-Aggressive Colleague
Conflict Digital ArticleDon’t lose your cool. -
How to Get the Feedback You Need
Communication Best PracticeWhat to do if your boss is stingy with pointers and advice. -
What to Do When Your Boss Doesn’t Like You
Managing up Digital ArticleFirst, figure out why. -
How to Respond When Someone Takes Credit for Your Work
Difficult conversations Best PracticeGet the praise you deserve. -
Find the Coaching in Criticism
Difficult conversations Magazine ArticleThe right ways to receive feedback -
Should You Talk About Politics at Work?
Leadership & Managing People Digital ArticleWeigh the consequences of speaking up. -
How to Quit Your Job Without Burning Bridges
Career planning Best PracticeKeep important relationships intact and the rumor mill at bay. -
The Right Way to Bring a Problem to Your Boss
Difficult conversations Digital ArticleSometimes, delivering bad news builds trust. -
How to Respond When Your Employee Asks for a Raise
Managing people Digital ArticleBuy time and ask questions. -
How to Tell Someone They're Being Laid Off
Leadership & Managing People Best PracticeDon't talk about how difficult the decision was for you. -
When an Employee Quits and You Didn't See It Coming
Organizational Development Best PracticeTry to hide the shock.
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HBR's 10 Must Reads on Emotional Intelligence (with featured article "What Makes a Leader?" by Daniel Goleman)
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Difficult Conversations (HBR 20-Minute Manager Series)
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HBR's 10 Must Reads on Communication (with featured article "The Necessary Art of Persuasion," by Jay A. Conger)
Communication Book24.95The best leaders know how to communicate clearly and persuasively. How do you stack up? If you read nothing else on communicating effectively, read these... -
HBR Guide to Managing Conflict at Work Ebook + Tools
Communication Book49.95Whether you enjoy a lively debate or prefer to suppress your feelings over disagreements, we all struggle with conflict at work. Every day we navigate... -
HBR Guide to Delivering Effective Feedback
Communication Book19.95Take the stress out of giving feedback. To help your employees meet their goals and fulfill their potential, you need to provide them with regular feedback.... -
HBR Guide to Managing Conflict at Work
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HBR Guide to Negotiating Ebook + Tools + Video
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HBR's 10 Must Reads on Managing Across Cultures (with featured article "Cultural Intelligence" by P. Christopher Earley and Elaine Mosakowski)
24.95Put an end to miscommunication and inefficiency--and tap into the strengths of your diverse team. If you read nothing else on managing across cultures,... -
Teams at Work: Giving Difficult Feedback (with Facilitator's Guide)
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Mindful Leadership: Emotional Intelligence Collection (4 Ebooks)
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A Day in the Life of Alex Sander: Driving in the Fast Lane at Landon Care Products
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You at Work: How to be Effective with a Bad Boss
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HBR Guide to Negotiating
Communication Book19.95Forget about the hard bargain. Whether you're discussing the terms of a high-stakes deal, forming a key partnership, asking for a raise, or planning a... -
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You at Work: Dealing with Setbacks
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Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
Strategy & Execution Book18.00Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing... -
HBR's 10 Must Reads on Emotional Intelligence (Paperback + Ebook)
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And Now The Hard Part: Role-Plays
Leadership & Managing People Case Study8.95"The diversity lady has a label on her forehead and talks about the standard message," one senior executive at a large corporation said. "It's the same... -
Michael Lester at Lachlan Consulting
Leadership & Managing People Case Study8.95Michael Lester, a consultant with Lachlan, was frustrated by his client's unwillingness to provide key data for an important presentation. Lester must...