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itil
(592 results)-
Downloads
The Art of Service HD 1.10 (iOS)
June 19, 2012 12:00am PDT
Just like our training programs, The Art of Service products can now be accessed anywhere, anytime. Browse through a range of our best selling eLearning courses or toolkits. Whether you personally...
Provided by: The Art of Service
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Downloads
Acronyms ITIL 1.0 (iOS)
April 15, 2012 12:00am PDT
This free app, Acronmys ITIL, provides the full list of ITIL acronyms for your reference and/or to help you prepare for your ITIL certification exams. It may also be used as training material....
Provided by: The Anode Group
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Discussion Threads
The 10 best IT certifications: 2012
March 26, 2012 7:42am PDT
TOGAF How about TOGAF!?! Storage? Storage is also increasing in importance with virtualization on the rise along with 'big data' and cloud infrastructures. Storage Certs from SNIA or CompTIA+...
96 Started by Beanonline | Latest comment by neala
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Whitepapers
Mind the Gap: What is an ITIL® Gap Analysis?
March 12, 2012 12:00am PDT
Organizations adopting ITIL best practices almost always ask, "Where do I begin?". The answer is a gap analysis. ITIL describes a gap analysis as a means of identifying areas where an organization...
Provided by: Global Knowledge
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Whitepapers
Why ITIL® Is Important
March 12, 2012 12:00am PDT
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in...
Provided by: Global Knowledge
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Discussion Threads
Certifications most likely to land you a new job
February 15, 2012 1:00am PST
looks like it is old info for example - MCSE (Microsoft Certified Systems Engineer) - is old cert No Linux Certs !!! Please A+, MCP , MCSE more in Demand than RHCE ... or other Linux certs, I...
79 Started by Chaz Chance# | Latest comment by lanzoluz
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Blog Post
Certifications most likely to land you a new job
February 14, 2012 4:34am PST
PMP and CCNA lead the way for certifications that are in most demand.
79 Latest comment by lanzoluz
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Blog Post
ITIL 101: Capacity management sub-processes
February 1, 2012 5:24am PST
Capacity management is complex. In this blog, its sub-processes are explained.
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White Papers
The Contribution of the Information Architecture for the Definition of the IT Service Strategy
February 1, 2012 12:00am PST
The Information Technology Infrastructure Library - ITIL - provides a framework of best practices for managing IT services. The study of this framework, as regards the definition of the IT Service...
Provided by: ARPN Journal of Systems and Software
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Discussion Threads
ITIL: What goes in a Configuration Management Plan?
January 4, 2012 2:33pm PST
ITIL: What goes in a Configuration Management Plan? article root Business Service mgt in the cloud ITILv3 supports it however in my experience cloud providers do little more than provide OLAs on...
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White Papers
IT Governance and Small Medium Enterprises
January 1, 2012 12:00am PST
In this decade Information Technology Governance (ITG) has become a hot topic between IT based companies. Since ITG status company is referring to an IT matured organization having six principles...
Provided by: International Association of Computer Science & Information Technology (IACSIT)
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Blog Post
ITIL: What goes in a Configuration Management Plan?
December 12, 2011 4:30am PST
Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL V3. Wthout it, the effectiveness of the rest of your processes will be in...
2 Latest comment by dwleach1
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Downloads
CISA 1.0.4 (Android)
December 11, 2011 12:00am PST
Android PMP CCNA ITIL V3 CIA CISA 1. 930 2. 3. 4. 5. a. b. c. 6. 7. gotest100@sina.com http://weibo.com/gotest100 http://blog.sina.com.cn/gotest100 QQ154 234 6592Content rating: Low Maturity
Provided by: Fruitea Studio
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Downloads
CCNA 1.0.4 (Android)
December 11, 2011 12:00am PST
Android PMP CCNA ITIL V3 CIA CISA 1. 930 2. 3. 4. 5. a. b. c. 6. 7. gotest100@sina.com http://weibo.com/gotest100 http://blog.sina.com.cn/gotest100 QQ154 234 6592Content rating: Low Maturity
Provided by: MikhailS
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Downloads
CET4 1.0.4 (Android)
December 10, 2011 12:00am PST
Android PMP CCNA ITIL V3 CIA CISA 1. 930 2. 3. 4. 5. a. ?? b. c. 6. 7. gotest100@sina.com http://weibo.com/gotest100 http://blog.sina.com.cn/gotest100 QQ154 234 6592Content rating: Low Maturity
Provided by: Fruitea Studio
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Downloads
CompTIA Security+ SY0-301 3.0 (iOS)
December 2, 2011 12:00am PST
CompTIA Security+ SY0-301 mobile app includes over 275 realistic practice test questions with in-depth explanations for the CompTIA Security+ SY0-301 exam. If you've been studying for this exam...
Provided by: learnZapp
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Discussion Threads
10 drawbacks to working in IT
November 23, 2011 5:09am PST
Excellent Post! Here's drawback #11... Here's another one I've run into over the years: the best case scenario is that everything works as expected. There's really no way to achieve more than...
33 Started by waltersokyrko@... | Latest comment by Darrell.Kirby
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Discussion Threads
ITIL role conflicts and synergies
November 15, 2011 6:16am PST
ITIL role conflicts and synergies article root Process /service owner and manager I believe that there is also a conflict between a process (or a service) owner and the process (or service)...
3 Started by alain@... | Latest comment by Anton Avila
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Blog Post
ITIL role conflicts and synergies
November 15, 2011 3:06am PST
Smaller organizations tend to have their ITIL resources handling multiple roles. Here's why that could be a bad idea.
3 Latest comment by Anton Avila
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Downloads
i-net HelpDesk - mobiler Zugriff auf Ihr Ticketsystem 1.0 (iOS)
October 14, 2011 12:00am PDT
The i-net HelpDesk is the service management solution for SMEs. Suitable for internal support, an ITIL service desk or ticketing system for the external customer support.This app is specifically...
Provided by: i-net software GmbH
