Backup Fails With Error Code "2155348010"
- Hello,
I am attempting to complete a backup on a W2K8 STD server to an external USB drive. The devices are 120GB Samsung S1 Minis. I cannot complete either on-demand or scheduled backups to these devices. When I attempt a backup an error is almost immediately generated and the backup stops.
The error displayed in WSB is:
"One of the backup files could not be created. Detailed Error: The request could not be performed because of an I/O device error"
A System event log error is also generated:
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 10/12/2009 1:34:14 PM
Event ID: 517
Task Category: None
Level: Error
Keywords:
User: GREYSTONE\administrator
Computer: GSERVER.greystone.local
Description:
Backup started at '10/12/2009 6:33:44 PM' failed with following error code '2155348010' (One of the backup files could not be created.). Please rerun backup once issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Backup" Guid="{1db28f2e-8f80-4027-8c5a-a11f7f10f62d}" />
<EventID>517</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2009-10-12T18:34:14.286Z" />
<EventRecordID>1906</EventRecordID>
<Correlation />
<Execution ProcessID="3060" ThreadID="1028" />
<Channel>Application</Channel>
<Computer>GSERVER.greystone.local</Computer>
<Security UserID="S-1-5-21-3346377497-3916918110-3897609911-500" />
</System>
<EventData>
<Data Name="BackupTime">2009-10-12T18:33:44.051Z</Data>
<Data Name="ErrorCode">2155348010</Data>
<Data Name="ErrorMessage">%%2155348010</Data>
</EventData>
</Event>
I have tried several of these drives without success. I can move/copy/create/delete files to and from these devices through Explorer and I am able to complete a backup to an ext. drive from another mfg.
Please Advise,
Jay- Edited byjayfish Thursday, October 29, 2009 3:21 PM
Answers
The issue is that the Samsung drive has a 4096 byte sector size. Windows server backup is not designed to run on such disks. We will try and address this issue in a future release.
However, some disks with 4096 byte sector size do support and emulation mode for 512 byte sector. I could not determine if this Samsung disk supports it or not. You may need to contact the manufacturer and find if it supports it and what needs to be done to enable it.
If 512 sector size emulation can be enabled then windows backup will be able to use this disk.
Thanks
Abhinav- Proposed As Answer bySandeep Pathak [MSFT] Thursday, October 29, 2009 7:08 AM
- Marked As Answer bySriramB[MSFT]Microsoft Employee, OwnerWednesday, November 04, 2009 4:35 PM
All Replies
- Hi Jay,
Can you run chkdsk /R on your USB drive and retry the backup?
Thanks
Abhinav - No luck,
Same result with the same error(s) generated.
Jay - please reply back to sbaid_at_microsoft.com (replace _at_ with @)
and send the log files zipped at %windir%\logs\windowserverbackup
------- this information is provided as-is without any warranties, implicit or explicit. - Will do.
Jay The issue is that the Samsung drive has a 4096 byte sector size. Windows server backup is not designed to run on such disks. We will try and address this issue in a future release.
However, some disks with 4096 byte sector size do support and emulation mode for 512 byte sector. I could not determine if this Samsung disk supports it or not. You may need to contact the manufacturer and find if it supports it and what needs to be done to enable it.
If 512 sector size emulation can be enabled then windows backup will be able to use this disk.
Thanks
Abhinav- Proposed As Answer bySandeep Pathak [MSFT] Thursday, October 29, 2009 7:08 AM
- Marked As Answer bySriramB[MSFT]Microsoft Employee, OwnerWednesday, November 04, 2009 4:35 PM
- Can you clarify "future release"? Boy MS, this backup product is a real winner. No tape, no REV, no RDX and only a certain subset of USB HHDs. Well done.
Jay As of now it is not possible to provide a specific release in which this will be addressed.
Thanks
Abhinav- Proposed As Answer byAbhinav Srivastava [MSFT]Microsoft EmployeeFriday, October 30, 2009 6:21 AM
- Hi Abhinav and Jay
I wonder if what you say about cluster size is correct. I have a machine running Hyper-V server with four guest OS's on board.
I plugged a 1.5 TB drive in an external enlcosure into a Dell computer and ran "wbadmin start backup -backupTarget:\\computername\Backup$ -include:e:,f: -allcritical -quiet" from the command prompt and it ran correctly, the backup was fine and a test restore of files from within it correct. The drive has 4096b clusters.
I plugged the same drive into ah HP laptop and ran the same command from within a batch file and received the "2155348010" error. I have not had the opportunity to move the drie back to the Dell just yet but I wonder if it might not be something to do with the block transport mechanism (SCSI subset) of the particular USB chipset. In the case of HP machine the USB chipset is an Intel 82801G. I don't have the Dell chipset at the moment.
I take your statement that WBADMIN is not designed to use 4096b clusters on board but it does not necessarily mean that it won't work with them. Do you have any thoughts on this?
Lawrie - It *might* work but most probably it will fail. The real reason is that we use an I/O mode (for performance reasons) which allows I/only in multiples of disk sector size and only at file offsets that are multiple of sector size. We always do I/O which is multiple of 512 bytes, but not neccessarily multiple of 4096 bytes.
Note that disk sector size is different from the NTFS cluster size (which is 4096 bytes by default).
Also, if the storage stack of 4096 byte target is somehow emulating 512 byte sector size, backup should succeed.
Thanks
Abhinav - I would just like to say i have the exact same problem.
Dell Poweredge T605 server
Server 2008 SP2
Samsung S2 320GB HDD's
Windows Server Backup gives error "One of the backup files could not be created. Detailed Error: The request could not be performed because of an I/O device error"
Bring back NTBACKUP!!!! - This is actually a really annoying problem as very few hard drive manufactuers list the sector size or if it supports emulation. Question....Why is this problem not documented anywhere?????????
Does anyone know of any cheapish 2.5" 320GB external HDD's that do work with Server 2008 backup?
Im struggling to find any that list the sector size and dont want to buy new drives without knowing for sure.- I'd have to Agree with QWAZ01
I'm seeing this error code, but Backups have been working fine, for a year now, and just started happening
However and it's not a SAMSUNG Drive
But If it's really the case. (The Sector)?
IMO I think there should be a KB at least on this??
Is there one?
Russ
Russell Grover - SBITS.Biz Microsoft Gold Certified Partner Microsoft Certified Small Business Specialist I'd have to Agree with QWAZ01
I'm seeing this error code, but Backups have been working fine, for a year now, and just started happening
However and it's not a SAMSUNG Drive
But If it's really the case. (The Sector)?
IMO I think there should be a KB at least on this??
Is there one?
Russ
Russell Grover - SBITS.Biz Microsoft Gold Certified Partner Microsoft Certified Small Business Specialist
I have this exact same problem. my backups have been working fine, and now all of a sudden i get this error :error code 2155348010
any other help available?- if the backups has been working in past on a disk drive and failing now - it can not be the issue with the sector size on the disk.
please send a email to sbaid_at_microsoft.com and absrivas_at_microsoft.com - we can follow up to help you out on that. (replace _at_ with @)
------- this information is provided as-is without any warranties, implicit or explicit. - Sushil, I refomated the drive and it's working again? (The backup Drive)
Do you think this means that drive is going bad??
Russ
Russell Grover - SBITS.Biz Microsoft Gold Certified Partner Microsoft Certified Small Business Specialist- Proposed As Answer byRuss Grover - SBITS.BizMVPSaturday, January 02, 2010 6:50 AM
- Hi,Is there any update on the 4096 sector size issue.We have just implemented SBS 2008 in our company, and brought 4 of these Samsung drives for are backups, only to find that they do not work. It's a pity that the documentation did not mention that SBS 2008 does not support all portable media and list a selection of portable media that it does support, it would save us wasting £300.00 on these drives.
- I can confirm that these external drives do work.........Western Digital My Passport Essential 320GB
- I am having the same error message with the Samsung S2 drive. Does anyone know if there is a way to emulate or format the drive with 512byte (or compatible) sectors?
I am having this error with a Samsung S1 120GB drive, a new device from 2009 don't work, a old device from 2008 work.
So is there a solution on this problem? Must we wait for the next Windows release, ServicePack or will there be an update soon?
I really don't know which model I should buy, because there arn't any exact information which device support emulation or have 512 bytes per sector...
I hope you are able to understand my english ;-) Greetings Martin
Same problem for me with a Samsung S2.
Any updates to this problem?
Drives that work
Samsung Story 1TB
WD Passport 320GB and 500GB
Seagate Expansion 1TBDrives that don't work
Samsung S2
Freecom Mobile Classic
Carol- This is ridiculous, just spent a good sum of money on a Seagate GoFlex Desk 3TB HDD and now I cant backup my server? I mean honestly! Spend so much on a server and OS and cant even backup something.
I am encountering this problem, too. New PC running Win7 Ultimate 64-bit, backing up to a 1TB IOMEGA USB drive.
Cripes. I just bought 2 new IOMEGA 1TB eGo drives to backup a small dev site running Windows 2008 R2. Flush $300 down the tubes.
Thanks MS. No where in the Windows 2008 Server Backup documentation does it state that a specific USB drive must be used. I.E. require a specific sector size of 512 as I'm now discovering in the forum.
"backup the request could not be performed because of an I/O device error"
This backup tool is utterly worthless with USB drives!
I experience the same issue with a WD Mybook Essential 1130 USB-Disk which is used with a Windows Server 2008 r2 x64
The reply from Abhinav on October 29, 2009 stating "We will try and address this issue in a future release" is, as far as I know, still not met and the latest release of Windows Server Backup is Version 1.0. I couldn't find any newer release anywhere...
After more than 1 year this problem should have been fixed, especially because almost all new harddrives are using the new standard of 4096 byte sector sizes.
Please let us know when we can expect a update for Windows Server Backup...
Wow, they didnt fix this in 2008 R2 even though they knew about it? I found it ridiculous enough this was even an issue in 2008 which is what Im using.
I CANNOT ACCEPT THAT AFTER ALL THIS TIME A HOTFIX/SP FOR THIS HAS NOT BEEN RELEASED.
Any ETA on this happening?!
This is still not fixed. And the silence from Microsoft is infuriating.
Same problem here. Just installed brand new SBS2008 server and 5 x new iOmega eGo USB3 drives. Backups fail and I can't use a sector size less than 4096.
Hugely frustrating.
Shame on MS for not resolving this undocumented "feature" since it was first reported over a year ago!
John AulettaHello,
Same here : every new iomega external disk have a 4096 sector size -> enable to use with Windows 7 or Windows Server backup ....
Micrososft : Please update your backup tool.
- Also having this problem, Seagate FreeAgent 750 GB drive.
To ALL:
Some of these drives people mention are designed for PC Backups (Yes PC's not servers) Which they will sometime Auto Shutdown, to save energy, and also have other "Energy" saving Features. (Software and sometimes firmware on the drive)This means that they will sometimes SHUTOFF When they don't detect I/O for some time and thus you do not get a backup. (This IMO is why you should avoid "GREEN" USB Drives for backups.)
When the HD shuts down of course BACKUPS WILL FAIL!!
This is not Microsoft's Fault!!!In addition to shutting down another common issue with these is when you power cycle your server and the USB External Drive does not show up. (Because of the "POWER Save Feature of the drive.)
Because these "Features" are not a Microsoft Issue or there is no way they can fix your drive.
I recommend getting a Drive that is either designed for Server backup, or get a simple USB External Drive case, (Generic with no Energy saving) and put in your own drive.As said ALSO!
In addition avoid drives with the 4K Sector format.
Keep to 512k which is what the server was designed for.
If this is not a good solution and you want the 4K sector drives there are always third party software solutions. (I honestly wouldn't expect Microsoft to Redesign their backup in a product to accept large sectors.)Russ
Russell Grover - SBITS.Biz [SBS-MVP] MCP, MCPS, MCNPS, SBSC
Remote Small Business Server/Computer Support - www.SBITS.Biz
Redirect to Microsoft's SBS Public Forum - www.SBSRepair.com(This Thread should be closed IMO)
To ALL:
Some of these drives people mention are designed for PC Backups (Yes PC's not servers) Which they will sometime Auto Shutdown, to save energy, and also have other "Energy" saving Features. (Software and sometimes firmware on the drive)This means that they will sometimes SHUTOFF When they don't detect I/O for some time and thus you do not get a backup. (This IMO is why you should avoid "GREEN" USB Drives for backups.)
When the HD shuts down of course BACKUPS WILL FAIL!!
This is not Microsoft's Fault!!!In addition to shutting down another common issue with these is when you power cycle your server and the USB External Drive does not show up. (Because of the "POWER Save Feature of the drive.)
Because these "Features" are not a Microsoft Issue or there is no way they can fix your drive.
I recommend getting a Drive that is either designed for Server backup, or get a simple USB External Drive case, (Generic with no Energy saving) and put in your own drive.As said ALSO!
In addition avoid drives with the 4K Sector format.
Keep to 512k which is what the server was designed for.
If this is not a good solution and you want the 4K sector drives there are always third party software solutions. (I honestly wouldn't expect Microsoft to Redesign their backup in a product to accept large sectors.)Russ
(This Thread should be closed IMO)Did you even read this thread? The first half of your reply suggests otherwise! The issues we are facing have nothing to do with 'green/auto shutdown drives'. Its the 4K sector size thats an issue.
This thread should NOT be closed. Have you seen where HDD's are heading? Everyone is going the 4K sector size route to cope with bigger HDD size demands. So please, dont come with your 512b sector size drives are enough and all a server needs. Some of us like to keep up with the times.
Microsoft - Fix this. Now.
Web Hosting | Web Design | Web Development | SEO (Search Engine Optimisation)
Russ
Please read the thread before wasting half of your response on irrelevant info.
John AulettaIt was additional information for those that read it in the future
Not just current posting
Remember others will read this and learn.
That is the purpose of the extra....
And no this is not Microsoft's fault
RussIt was additional information for those that read it in the future
Not just current posting
Remember others will read this and learn.
That is the purpose of the extra....
And no this is not Microsoft's fault
Russ
Well, then I guess we should just post any thing that could be an issue, instead of the issue this thread is about. People, make certain that your USB drive has power. Also, make certain that the USB drive is plugged into a USB port.See how silly this is?
And it is Microsoft's fault if they are not going to support off the shelf USB drives but only ones that have certain requirements, then it is up to them to inform us of those requirements on the product, in this case Windows Server 2008 and Windows Server 2008 R2. And the fact that these requirements are so absurd (name another product that has them!), they should also list some drives that were verified as working.
They did this with Windows 7 Phone during the whole MicroSD card fiasco - why not with one of their flagship products?
But you just keep on drinking that MS kool aid, Russ. It's good work you're doing - asking that this thread be closed and contributing nothing to the actual problem being addressed. /sarcasm (<- just for you Russ!)
Do you have Model #'s for any of the 1TB drives you found that worked?
Thanks,
Brett M.
Drives that work
Samsung Story 1TB
WD Passport 320GB and 500GB
Seagate Expansion 1TBDrives that don't work
Samsung S2
Freecom Mobile Classic
CarolChiI just ran into this issue myself with a new 1.5TB Iomega eGo. There's absolutely no doucmentation about the fact it uses a 4K sector size, nothing about emulation, and nothing from Microsoft saying that the Backup program requires 512 sector drives. This is insane! This issue is over a year old. Microsoft has updated their OSes to support larger disks but the Backup program still does not! Is anyone at Microsoft working to update the backup program? What am I supposed to do in the meantime?
- Proposed As Answer byMW61 Wednesday, May 18, 2011 11:48 PM
I'm getting the sam error I have a WDC 3TB USB 3.0 drive which I just purchasad. This does support Advanced format 4K sector and should be supported by Windows Server 2008 R2 SP1. Microsoft just realeased a hot fix to resolve advanced fromat disk drive issues (4096 hard sectors). I'm trying it now, but thought I'd give folks a heads up. http://support.microsoft.com/kb/982018.
MW61I'm getting the sam error I have a WDC 3TB USB 3.0 drive which I just purchasad. This does support Advanced format 4K sector and should be supported by Windows Server 2008 R2 SP1. Microsoft just realeased a hot fix to resolve advanced fromat disk drive issues (4096 hard sectors). I'm trying it now, but thought I'd give folks a heads up. http://support.microsoft.com/kb/982018.
MW61
Good catch! Please let us know your resultsUpdate on KB982018 and Windows 2008 R2 SP1 support for advanced format for non-512 byte sector drives. No luck. KB hotfix was applied, but Windows Backup utility still gives same error code, 2155348010. Per the KB article, applications have to be updated to support the format which I'm betting the Backup software is still needed.
Another question I now if apps have to be updated to support the format, is besides the Backup Utility, do other apps, i.e. Windows Recovery Tools, have to also be updated.
Any thought?
Thanks,
MW61I've been looking for a solution to this problem as well. I have tried both the update mentioned above and Service Pack 1 - no luck. I tried to create a VHD on the drive with no luck, then created a vhd on another drive and copied it to the seagate 3tb disk. Copies ok, but when you tried to mount it you get a specific error about the 4k drive not supported.
This issue is specifically a problem with Windows Backup and M$ will need to fix it so that we can continue to use inexpensive external drives for backup.
Here's my work around so far:
1. Create Dynamically Expanding VHD on an internal drive.
2. Attach VHD and configure Windows Backup to use the VHD
3. Run the Backup
4. Detach VHD
5. Copy VHD to External Drive
6. Re-Attach VHD
Ok. This is a poor solution and the copy is slooower than the backup, but it gets it done if you have enough internal HDD space to do it.
The next step is to script the "detach / copy / attach" process and schedule it after the backup. Something like:
diskpart
select vdisk file=backup.vhd
detach vdisk
exit
copy d:\backup.vhd e:\backup /Y (this will overwrite the existing file, depending on your retention policy you might need to do something different)
diskpart
select vdisk file=backup.vhd
attach vdisk
exit
exit
It's not an elegant script and I don't have anymore time to test it tonight. I'll work on it tomorrow. Does anyone have a better method to script this?
- You can add Iomega eGo 1TB to the list of drives that don't work. This is using SBS 2011.
