Sr. Manager, Sales Operations International

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. Tandem is always looking to add talent that can help us manage our interests globally.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with -IQ technology — an advanced predictive algorithm that automates insulin delivery.

But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

WHEN & WHERE YOU’LL WORK:

Hybrid: This role will be a mix of in-office work and remote work.

A DAY IN THE LIFE:

As a Sr. Manager, Sales Operations International you'll drive strategic and tactical planning to enable allocation of sales resources to maximize sales results and profitability. You will be responsible for creating and implementing sales analysis, sales force alignment, and incentive compensation alignment for business in EMEA. You will develop innovative insight and analytics solutions that help solve key sales problems and consistently delivers outstanding quality information to the International Commercial Leadership Team. You will also prepare Tandem for future growth and by ensuring our analytic solutions can scale and support the evolving needs of the company.

Working as a Sr. Manager, Sales Operations International, you’ll….

• Act as the project manager for projects related in-market sales operations
• Develop and implement processes and control that maximize sales resources and profitability.
• Provide the Sales Leadership Team with analytical, data-based insights and recommendations for sales strategies to increase sales effectiveness and efficiency.
• Work with other key stakeholders across the company (outside of Sales) as it relates to sharing insights from data and contributing to overall analytic efforts.
• Be responsible for the creation, implementation, and support of annual incentive compensation plans for all Commercial roles within International.
• Provide guidance and support for Management by Objective (MbO) components of incentive compensation plans as required.
• Drive process improvement and efficiency where possible in all touchpoints related to sales analytics and incentive compensation management.
• Provide day to day leadership, coaching, and feedback for the Business Analyst Manager and other additional positions reporting into this role.
• Partner as needed with external data suppliers to manage data inputs and ensure data integrity of the analytical database and tools.
• Collaborate with cross functional teams to ensure timely and appropriate implementation of processes to enhance sales results.
• Develop analytical support for decision making of sales planning, targeting, and marketing campaigns.
• Develop and continually improve sales reports to track the effectiveness of relevant marketing efforts.
• Work with the Finance team to analyze monthly, quarterly, and annual sales results and to explain fluctuations in actual sales results compared with budget and forecast.
• Act as the lead for field team members when it comes to HCP and payor requests for various data / information.
• Facilitate regular Commercial Operations updates to the International leadership team.
• Support the short-term planning for the commercial team including budgeting, training, and systems requirements.
• Ensure department staff is properly trained, per designated training plan, before assuming job responsibilities.
• Ensure work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.
  
  

WHAT YOU’LL NEED:

• Skilled at clearly conveying in-depth knowledge to all levels within, and outside of, the organization.
• Skilled at creating a cooperative team environment.
• Able to objectively evaluate situations and make recommendations for changes in light of overall project demands.
• Advanced computer software skills, to include Microsoft Office (Word, Excel, PowerPoint), and territory alignment/mapping software.
• Demonstrated ability to develop complex formulas, pivot tables, v-lookups, and CRM databases.
• High attention to detail.
• Ability to manage multiple priorities and meet deadlines while delivering a very accurate work product.
• Adept at identifying areas of process improvement and implementing solutions.
• Skilled at influencing outcomes by providing strong data analytics.
  
  

EXTRA AWESOME:

• Bachelor's degree in Accounting, Finance, Business or related field or equivalent combination of education and applicable job experience.
• 10 years related experience in a sales organization, medical device company preferred, including:
• Experience with developing territory alignments for field sales force
• Experience in developing management reports and sales reporting tools
• Experience leading other direct reports
• Experience with manipulation and analysis of large amounts of data.
• Experience with presentation of complex information.
• Prior experience with the use of analytical tools to support executive decision making is strongly preferred.
• 5 years prior experience leading/supervising a customer facing department and associated staff is preferred.
  
  

WHY YOU’LL LOVE WORKING HERE:

At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome!

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

REFERRALS:

We love a good referral! If you know someone who would be a great fit for this position, please share!

SPONSORSHIP:

Applicants must be authorized to work for any employer in Switzerland. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.