Senior Strategic Account Manager

Introduction:

WorldFirst is a subsidiary of Ant International, a global digital payment and financial services leader. Through the World Account, WorldFirst is meeting the needs of SMEs engaged in international trade or business, both online via marketplaces or websites, as well as offline to support importers and exporters. This includes global collection (receiving payments), making payments, currency conversion, risk management to help WorldFirst customers reduce costs, improve turnover efficiency to generate more revenue and sales, and quickly capture global business opportunities. WorldFirst serves one million customers worldwide and is connected to over 100 marketplaces.

WorldFirst is shaking up the financial services industry- our mission as a FinTech is ‘to make it easy to do business anywhere’. Our Strategic Account Management team is responsible for driving commercial growth across existing accounts, as well as helping prospect new ones too.

What You’ll Do:

• Deliver a high touch service to the accounts that you own, ensuring each account feels truly valued by us.
• Up and cross-sell into existing accounts which will allow us to increase revenue.
• Create solutions and provide detailed education to merchants regarding products and processes.
• Work cross-functionally to help expand our offering e.g. with Marketing, GTS, Product etc.
• Be a thought partner by sharing your own views and customer feedback to the wider team ensuring the customers’ voice is heard across the business – we want to hear your voice.
• Attend networking events, gain referrals and stay up to date with market trends to really know our space.
• Be passionate about helping SME’s grow – we want to help the “little guy” and hope you are passionate about making a difference too.

Our ideal candidate:

• Good knowledge of the e-commerce space with a background in optimising and upselling into existing accounts.
• The ability to influence internal and external stakeholders.
• Intellectually curious – someone who wants to learn and is interested in commercial growth.
• The passion and ambition to not only reach, but also exceed targets.
• A mentor to our existing team who enjoys collaborating and values teamwork.

Who We Are:

WorldFirst is proud to be an equal opportunity employer. We are passionate about creating a diverse and inclusive workplace where our people feel that they belong and can reach their full potential. We believe our differences are our strengths and are committed to recruiting, developing and retaining a team from a variety of backgrounds, perspectives, and skills.

We encourage applications from all individuals regardless of race, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, religion or belief, and marriage and civil partnership.