Mind the Product

Our #mtpcon London speaker lineup is nearly complete 🎙️ We're excited to welcome John Moriarty, Director of Design at Intercom, to our EMEA flagship conference, happening at the Barbican on 16th June. John leads the team behind Fin, Intercom's industry-leading AI customer service agent. His work sits at the intersection of product, design and AI, and he's dealing every day with the questions that matter most right now: what to build when building is cheap, how to evaluate quality at speed, and who owns what when agents are doing the heavy lifting. His talk, "Building at the edges: When agents own the middle", is a look at how product and design roles are shifting as AI takes over more of the build process, and where the real value concentrates as a result. Save your seat today 👉 https://bit.ly/3XNd5Qv #mtpconLondon #ProductLeadership

"You might be unconsciously incompetent at emotional intelligence, you might not even know you're incompetent. What you want to do as a leader is take someone from that unconscious incompetence and make it conscious, so they become aware of what they need to work on. Then move that into conscious competence, and eventually, like a muscle, emotional intelligence happens automatically." This week we're joined by Pippa Topp — Chief Product Officer at giffgaff | Certified B Corp, product coach, and someone who's spent years helping product individuals, leaders, and teams develop the self-awareness to do their best work. Our new episode on EQ in Product drops tomorrow, don't miss it: https://lnkd.in/er8VxBfG Lily Smith, Randy Silver

"AI does not fail at the top; it fails because the bottom — the knowledge layer — was never finished." In this article, Pritish Udgata and Sumanth Shiva Prakash share how agentic AI is breaking traditional product management silos, and why building successful agents requires a fundamentally different way of collaborating. 3 takeaways: 1️⃣ Users no longer want retrieval, they want outcomes. If your product only fetches data, you've failed the job to be done 2️⃣ The biggest risk isn't technical, it's organisational: App product managers and platform product managers optimising in silos leads to agents that are technically impressive but useless 3️⃣ Reverse-waterfall means starting with the action, not the data, you must define what the agent must be able to do first, then build the knowledge layer to support it Read the full article 👉 https://bit.ly/4bQZ7Uu #ProductManagement #AgenticAI

🏆 Our World Product Day Awards are back! We're spotlighting the people and products that have made a real impact: 16 incredible nominees over 5 categories. This is your chance to say: this person inspired me. Voting is now open and will close on May 8! 👉 https://bit.ly/4da1MLd

We're back from Pendomonium, where we had a blast! We came to Raleigh asking a provocative question: Is product management dead? We say that it is absolutely not, but it is changing, fast. From our booth conversations to Todd's stage demo of Vennie, our sparkling brand new AI coach, it was clear that the product community is thinking hard about what great product work looks like in the age of AI. Not what survives AI, but what gets sharper because of it. Thank you to everyone who stopped by, shared a confession, or got chatting about where product is headed. You reminded us exactly why this community matters. Product management isn't dead. And we are here to make sure it stays that way. 💪 Curious about Vennie? Meet your new AI product coach 👉 https://bit.ly/4c863xJ

"The important thing is to always be gathering data, testing assumptions, and moving your team forward. Whether you're doing that from a hotel desk or behind a curtain is up to you." In this article, Amanda White explains the difference between two MVPs every product manager should know: Wizard of Oz and Concierge testing, and when to use each one. 3 takeaways: 1️⃣ Wizard of Oz MVP = you have a front end but no back end. You manually fulfil requests behind the scenes while users interact with a real interface 2️⃣ Concierge MVP = you have a back end but no front end. You act as the interface yourself, taking inputs and returning results manually 3️⃣ Both let you test with real users before the product is complete, and they're just as useful for unblocking features in large organisations as they are for validating new ideas Read the full article 👉 https://bit.ly/47jYIIQ #ProductManagement #LeanProduct #ProductDiscovery #MVP

"Signal drift is the slow, invisible erosion of influence that happens when your thinking doesn't land with the weight it deserves." In this article, Dave Martin, author of the Amazon bestseller The Product Momentum Gap, explains why some of the sharpest product leaders are losing influence, and it isn't because their thinking is wrong, but because their signal isn't landing. 3 takeaways: 1️⃣ Good work doesn't speak for itself, it needs deliberate framing 2️⃣ Lead with the decision, not the journey 3️⃣ If your CEO can't retell your strategy without you in the room, your signal is already drifting Read the full article 👉 https://bit.ly/4lSQFZu #ProductLeadership #ProductManagement

Our April 21-22 (8am-12pm ET / 1pm-5pm BST) remote sessions are filling up, if you've been thinking about joining, now's the time to decide. 🤖 Practical AI for Product Managers with Nacho Bassino 🤖 Building AI Experiences in Your Product with Angus Allan 📊 Metrics for Product Managers with Emma Mulholland 🎯 Product Management Foundations with Rosemary King These are hands-on classes where you'll practice the skills, work through real scenarios, and leave with frameworks you can use on Monday morning. We keep class sizes small so everyone gets direct interaction with the instructor. Book now 👉 https://bit.ly/47DF2Q4

I've been beating the "product mindset" drum since I came back to Belfast over 10 years ago. What does that actually mean? It means creating *real impact* because the opportunity has been fully understood and evidenced. The Mind the Product Metrics course gives you dedicated time to step back, focus, and apply real techniques directly to your own organisation, with a small group of product people who get it, led by a practitioner who's been in the trenches (ie me!) No hypotheticals. No generic templates. Just focused time on the stuff that actually matters; truly understanding your proposition, creating a North Star that reflects it, and leaving with a metrics plan you can actually use. My next class is April 21st - would love to see you there. And let me know if you have any questions about the course! https://lnkd.in/eSpPTBQ4

“Invite a real user, have them try your product in front of the team — and just start there.” In this week's episode, Lily Smith and Randy Silver speak to Elias Lieberich, founder of Product Matters, about the state of product in Europe vs the US, and what it really takes to close the gap. 3 key takeaways: ⚙️ Many European organisations prioritise process over learning, slowing real product progress 🔍 Lack of validation means teams often build technology before confirming real user need 🚀 Small, tangible wins are what drive lasting change 🎥 🎧 You can now listen/watch the full episode 👉 https://bit.ly/4dfvOxj