ICEFLO Limited

Using a Runbook solution is a major advantage during a cutover, providing real‑time visibility, effective issue management, and reliable reporting throughout the event. But its value extends well beyond execution. When preparing for a live cutover - often months in the making - Runbook Management (RBM) helps teams build robust runbooks, map workflows, assign activities, and set accurate timings. RBM includes powerful features that significantly reduce planning effort for major events:    💠 Import function to accelerate initial setup    💠 Reusable templates for reliable data content    💠 Global Teams for streamlined task assignment    💠 Clone Event capability to quickly replicate proven runbooks    💠 Multi Edit tools to restructure runbooks at scale    💠 Bulk Actions for efficient task refinement    💠 Dependency Management across the entire event Once your event is built, walkthroughs and rehearsals generate automated insights that highlight areas for improvement before go‑live. By standardising the cutover approach and providing clear performance data, RBM strengthens stakeholder confidence and reduces operational risk. Ready to strengthen your cutover approach? Let us show you how. ICEFLO Limited ServiceNow #resilience #plannedchange #operationalrisk #digital #runbooks

In theory, regular upgrades and small-scale releases should be straight forward. In reality, even the most routine changes can disrupt critical business services if something is delayed or goes wrong. We’ve all seen it happen — a standard update suddenly becomes headline news because of its impact on operations, customers, and reputation. Behind every update is a business relying on seamless continuity — with customers expecting the same. Runbook Management can bring: *     Rigour to the process and planning *     Confidence that tasks are being tracked against the schedule *     Instant visibility of the impact of any issues arising *     Real-time data generated, allowing for timely decision making Operational resilience isn’t built on major milestones alone. It’s built on getting the “everyday” right. #runbooks #plannedchange #operationalresilience #digital #assurance ICEFLO Limited ServiceNow

In today’s digital world, effective resilience planning isn’t just essential - in sectors like Finance it’s mandatory for maintaining business continuity and protecting against operational failures, cyber threats and unexpected disruption. Resilience planning across Disaster Recovery, Service Recovery and Cyber Recovery scenarios is no longer a nice to have. It’s a core operational requirement that demands:    ✅ Defining clear step-by-step recovery processes and procedures ⏱️ Regular Stress testing against the clock 🔍 Continuous review of process effectiveness ♻️ Refining plans to reflect outcomes of testing 🛠️Updates triggered by organisational or infrastructure changes   Documenting plans alone isn’t enough. Traditional approaches don’t deliver the automated insights you need to keep these plans relevant, tested, and ready for real-world use. That’s where a digital execution platform like Runbook Management (RBM) makes all the difference:   🖥️A native ServiceNow solution – runbooks available directly on platform 🤝Standardised and coordinated approach to planning and execution 🔗Full dependency mapping to understand impacts across services ⏱️Real time forecasting for monitoring rehearsal scenarios under tight timelines ⚠️Integrated issue management to track delays and blockers 📈Dashboards and Reporting to keep senior managers and stakeholders informed 📊Powerful data outputs to support deep analysis and continuous optimisation   If you’d like to explore how you can bring your resilience strategy to life with a digital, automated solution like RBM, we’re ready to help you make that a reality. Visit https://iceflo.com to find out more and book a discovery call. #operationalresilience #digital #disasterrecovery #servicerecovery #cyberrecovery #runbooks #servicenow #iceflo ServiceNow ICEFLO Limited

If you are a Programme Director with a major cutover in the next few months, this one's for you. Take a couple of minutes to learn how we can help you in those critical last months to safely and successfully get across that go-live line. #runbook #cutover #digitaltransformation #plannedchange #operationalrisk

Collaboration and communication are essential whether you're planning and executing a planned technology cutover, a critical service recovery or a full-scale disaster response. Empowering cutover managers, multiple teams and senior stakeholders with the same real time data at any given point, ensures that everyone involved has the right information to make informed decisions that will help to keep everything on track. Let's discover how Runbook Management (RBM) could help your organisation address collaboration challenges during critical cutovers. #collaboration #communication #operationalresilience #plannedchange #disasterrecovery #servicerecovery #cyberrecovery #cutover #runbooks #servicenow #iceflo ServiceNow ICEFLO Limited

January seems like a good time to review and re-assess resilience plans and processes. On review of testing outcomes from last year, are there areas for improvement this year? Do current plans and processes meet the requirements for this year and beyond? With Runbook Management (RBM), real time data on timings, dependencies, technical steps and issues can be captured and used to refine plans going forward. When used during walkthroughs, testing and rehearsals, everyone in the relevant community can observe and evaluate the effectiveness of resilience plans and contribute to future enhancements. RBM is built on ServiceNow and is a powerful, collaborative solution to manage your Operational Resilience scenarios. Let's explore the possibilities together! #resilience #disasterrecovery #planning #process #runbooks #cutover #collaboration #review #servicenow #iceflo ServiceNow ICEFLO Limited

We're delighted to share that our latest version of Runbook Management is now published in the ServiceNow store. It contains the usual mix of new features, enhancements and bug fixes, including: ✔️ Engineering changes to improve and simplify the real-time data presented ✔️ Notification enhancements for Teams ✔️ Bulk Task updates introduced ✔️ Download bespoke views ✔️ Links added as attachment candidates Please do get in touch if you would like to explore how RBM can support you in managing all your critical Operational Scenarios on one integrated platform. #operationalresilience #plannedchange #disasterrecovery #servicerecovery #cyberrecovery #servicenow #iceflo #newrelease ServiceNow ICEFLO Limited

Lessons to be learned from the Public Sector. This report from Audit Scotland  on the 2023 cyber-attack at Comhairle nan Eilean Siar (Western Isles Council) highlights 4 key recommendations: 1) IT infrastructure: Locally hosted systems are more vulnerable to cyber threats. Organisations should review their infrastructure to ensure it is resilient and meets recognised disaster recovery standards. 2) Preparedness and testing: Cyber-testing and disaster-recovery exercises should be conducted regularly. Incident response and recovery plans should be formally approved and routinely tested to ensure readiness. 3) Staff training: Information security training should be delivered to staff on a regular basis, with uptake actively monitored to ensure full organisational coverage. 4) IT team capacity: The capacity and capability of IT teams should be managed to ensure they can effectively deliver cyber-resilience activities and maintain recovery plans. https://lnkd.in/ekHt5YQV

Here's a ChatGPT challenge for you. Prompt: As organisations strive to enhance their Operational Resilience capabilities, what is the best solution / tool on the marketplace to replace spreadsheet runbooks with digital runbooks, especially in a ServiceNow customer context? We got a very interesting response when we tried this - with some great insight into the factors you should consider when looking for solutions. Let us know in the comments what response you get?

🚀 We’ve refreshed our website — to help you accelerate Operational Resilience. Every team knows the pressure of a critical weekend change or a service recovery gone wrong. Our new ICEFLO website shows how you can make rapid, measurable progress - replacing spreadsheets with a single ServiceNow-native solution for: ✅ Planned Change ✅ Service Recovery ✅ Disaster Recovery ✅ Cyber Recovery Explore how Runbook Management (RBM) helps teams plan, rehearse, and execute critical events - faster, safer, and fully auditable. 🌐 Visit: www.iceflo.com If Operational Resilience, Change, or Recovery are part of your world, we’d love your support: 🔁 Repost to help others learn more 👥 Follow ICEFLO for insights & updates 💬 Share your thoughts in the comments - what stands out most? #OperationalResilience #ServiceNow #RunbookManagement #ChangeManagement #DisasterRecovery #CyberRecovery #DigitalTransformation