Fintilect

AI in banking isn’t just about speed or automation, it’s also about transparency. As AI becomes more embedded in customer-facing experiences, explainability matters. If decisions feel unclear or impossible to understand, confidence can quickly erode. In our latest article, we explore why ethical, explainable AI should be part of how financial institutions think about digital experience design: https://bit.ly/4wCltmb

Business banking expectations continue to rise, particularly around speed, simplicity and digital servicing. This RFI Global piece highlights themes that remain highly relevant, especially as business customers increasingly expect the same clarity and convenience they experience elsewhere. For many institutions, the challenge isn’t recognising where expectations are shifting. It’s improving business banking experiences in a way that works with existing infrastructure, products and operational realities. Read the full article here: https://bit.ly/4aiWKKu #BusinessBanking #DigitalBanking #CustomerExperience #FinancialServices

AI is creating real opportunities in financial services, but it’s also creating new challenges for customer trust. As fraud becomes more sophisticated and AI-generated deception becomes harder to spot, financial institutions face a different kind of digital challenge: not just how to use AI, but how to use it in a way customers are comfortable with. In our latest article, we explore why transparency, explainability and ethical design are becoming essential to building confidence in AI-driven banking experiences. Read more: https://bit.ly/4wCltmb #DigitalBanking #AIinBanking #FinancialServices #CustomerTrust

A great few days in Copenhagen at Quadrants, hosted by our parent company Volaris Group! The event brings together teams from across the group for keynotes, discussions and networking, offering a chance to step back, share perspectives and connect with colleagues from across the wider organisation. #Quadrants2026

Great to see the 2025 annual report from our client Cambridge & Counties Bank! A strong reflection of their continued focus on supporting SMEs, alongside consistent performance and growth.

Day two at the BSA Conference, it's great to catch up with clients and colleagues and hear what is top of mind across the sector! #bsaconf2026

Day one at the Building Societies Annual Conference! We're having a lot of conversations already around the same theme, how to balance digital journeys with personal service. If you are here, come and find us at stand 73! #bsaconf2026

This is a good piece from The Financial Brand on something most banks will recognise; winning the account isn’t the hard part anymore, keeping customers engaged is. A lot of focus has gone into onboarding, but what comes after often feels disconnected. Customers don’t see onboarding as the end; it’s the start of how they expect to interact day to day. Reas the full article here: https://bit.ly/4vQgkGW

Building societies are built on long-term relationships and at Fintilect we help societies deliver digital journeys that enhance, rather than replace, the member relationship. From onboarding to servicing, it is about creating simple, connected experiences that support members at every stage. If you are attending the Building Societies Annual Conference, come and speak to us at stand 73! #bsaconf2026 #BuildingSocieties #DigitalBanking #MemberExperience #Fintech #Savings #FinancialServices #DigitalTransformation

It's great to see this, and a pleasure to work with the team at Darlington Building Society. A strong reflection on their continued focus on members and consistent delivery 👏