Capita

🌈 Celebrating LGBT+ History Month Today, we hear from Irene Karotia, Divisional CSR and Responsible Business specialist at Capita in India , who shares how using AI has enabled meaningful impact in her role at Capita - reflecting this year’s #LGBTPlusHM theme: Science and Innovation. "Over the last year, I’ve used AI as an assistant in my day-to-day to support business activities. From using AI tools to simplify complex frameworks like Corporate Social Responsibility (CSR) reporting, Responsible Business strategy and risk governance, to automating the first drafts of communications, event plans and stakeholder updates. The result: clearer, faster communications and more time to focus on the people side of the role. One achievement I’m especially proud of is using AI to make our CSR and Responsible Business updates more accessible and inclusive for colleagues across Capita Experience. By creating simple explainers, reusable templates and practical support for volunteers, more people feel confident getting involved. As a member of the LGBTQ+ community, this really matters to me because innovation should be something everyone can participate in. When technology helps people feel included and supported, that’s the kind of fearless innovation worth championing." Irene Karotia. Irene’s story is a powerful example of how #FearlessInnovation helps us build a culture where everyone is valued. #CreatingBetter #AI #EveryoneIsValued

Capita has been shortlisted as a finalist in three categories at the CCA Global Excellence Awards 2026: 🏆Customer Service Team of the Year 🤝Best Technology Partnership 🌟 Manager of the Year Carla Horrigan, Service Delivery Manager at Capita Experience These nominations reflect our commitment to delivering excellence for our Capita Experience clients and their customers. #CustomerExperience #CCAGlobalAwards #CXExcellence #CXM #Raisingthebar

What does hands-on leadership look like in practice while navigating AI? In this Workday blog, Capita’s Chief People Officer Scott Hill shares how leading from the ground up, staying close to the business and people, and embracing change while harnessing AI is helping shape our colleague experience at Capita. Read more 👉 https://lnkd.in/e-cPbyu4 #CreatingBetter #EveryoneIsValued #AI #Leadership

We’re proud to recognise four outstanding colleagues who have been shortlisted at this year’s BTA Awards - a fantastic recognition of their impact, leadership and commitment to creating better. ✨ Employee of the Year finalist - Samantha Campbell-Springer, Senior Business Consultant ✨ Technology Team Leader finalist - Maria Whiteley, Head of Technology Presales ✨ Security Person of the Year finalist - Patrick Bennett, Information Security Manager ✨ Diversity Champion finalist - Adebimpe M. Senior Business Analysis Manager Keeping our fingers crossed for the awards ceremony on 27 March 🤞 #CreatingBetter #Awards #InclusiveCulture

💻 Opening doors through digital access We recently supported Woodbridge High School’s sixth form in London by funding two new equipped IT suites, created in partnership with our strategic partner Virgin Media O2. When the school reached out for help, our teams acted quickly to ensure 500 students - including many without access to tech at home - now have reliable, modern equipment to study, revise and prepare for their futures. For disadvantaged students, and many more who lack quiet study spaces at home, the impact is immediate and profound. Mike Rowland, Technology Partnerships Manager at Capita said "Thanks to our long-standing relationships in the education sector and our commitment to responsible business, we were able to move quickly and provide the full support the school needed. Seeing the impact on students makes it all worthwhile.” #CreatingBetter #Community #Education

Capita Experience recently participated in the Innovation Challenge run by Deutsche Telekom's Sales & Service division. The challenge: all service partners we're invited to submit forward‑looking concepts designed to elevate the customer experience. We partnered with GetVocal AI to develop an AI Agent concept, “CX meets AI”, which was shortlisted as one of three finalists and went on to win the challenge. We’re delighted with this recognition and proud to play an active role in shaping the future of customer experience at Deutsche Telekom through innovative, AI‑enabled approaches. #CreatingBetter #AI #Tech #FearlessInnovation

We've secured a new contract with Emovis to deliver print and fulfilment services related to the Dartford Crossing. Our Capita Intelligent Communications (CIC) team will deliver high‑volume communications from our Mansfield facility, supporting enforcement documentation and correspondence for the Dartford tunnel and river crossing. “We are delighted to extend our partnership with Emovis through this new Dartford contract. Our expertise in high-volume print and fulfilment, combined with robust governance and service delivery, ensures we can meet the client’s needs efficiently and reliably. This win reinforces our strategic focus on delivering essential citizen communication services that help our clients operate seamlessly.” Dal Mahal, Capita Public Services Capabilities Director. Read more 👇 https://lnkd.in/etU__jzv #CreatingBetter #Communications #Dartford

We're accelerating how we hire by embedding Workday AI across our recruitment processes - helping us surface best‑fit candidates faster, streamline high‑volume screening, and free our teams to focus on what matters most: people. "The implementation of the HiredScore AI software is the next exciting step in Capita’s partnership with Workday. Through the use of innovative AI, it is transforming how we bring top talent into our recruitment process, while providing the latest technologies to ensure fairness, transparency, and inclusion in our talent acquisition.” Scott Hill, Chief People Officer at Capita. Read more about how AI is transforming talent acquisition at Capita 👇 #AI #Workday #DigitalTransformation #RecruitmentInnovation #CreatingBetter

Ramadan Mubarak 🌙 Wishing a very blessed Ramadan to our colleagues and clients around the world who are observing this holy month of fasting. #Ramadan #RamadanMubarak

Hear from Ade Morley MC, Managing Director of Project Selborne at Capita in this recent article in Navy Lookout as he reflects on how the programme is transforming Royal Navy training for service at sea and ashore. Almost five years into delivery, Selborne has been successful in replacing a fragmented training landscape with a unified, modern and technology-enabled system. Delivered through Team Fisher, led by Capita, the consortium supports over 80% of the Royal Navy’s shore-based individual training, reaching tens of thousands of learners each year. The results include: - Ofsted-rated good and outstanding training establishments - Over 90% of recruits on formal apprenticeships, with pass rates way above national benchmarks - The introduction of advanced simulators like the Bridge Trainer programme which has doubled the Navy’s navigation training capacity Read the full article 👇 #CreatingBetter #Technology #RoyalNavy