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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Preparing to deploy SAP Datasphere as part of SAP Business Data Cloud? 🚀 The Continuous Quality Check (CQC) for Deployment Readiness, available with SAP Enterprise Support, helps uncover configuration issues early and keeps your setup aligned with SAP best practices before go-live.
See How To Request:
Learn more: Ensuring a Smooth SAP Datasphere Deployment: The V... - SAP Community
Join us on May 11 for the ASUG Pre-Conference and an exclusive showfloor tour at Sapphire Orlando. This full‑day session introduces SAP's modernized Services & Support portfolio and the tiered engagement model — Foundational, Advanced, and Max — designed to help organizations accelerate cloud adoption, boost productivity with embedded AI, and achieve predictable outcomes.
Discover essential portfolio components such as Development Services (with AI co-innovation), Application Management, and SAP Sovereign Cloud, and learn how they enhance operations, user experience, and innovation. Whether preparing for cloud migration or integrating AI, you'll gain clear, actionable guidance to maximize value from your SAP investment.
May 11, 8:30 AM – 4:30 PM
Showfloor Tour: 4:30 PM – 6 PM
Seats are limited—register now:
https://www.sap.com/events/sapphire/orlando/tracks.html#asug
Watch this webinar to see how the SAP Services and Support portfolio is evolving to deliver a simpler, more powerful customer experience.
Watch now: https://bit.ly/3Nvq7AE
Join our live session on March 25 at 5 p.m CET to learn what's new in SAP Enterprise Support and how to get more value from your SAP investment.
In this live session, we'll cover:
Watch live: https://www.youtube.com/live/0NGnUKUL6Z4
Make sure you're signed into your YouTube account and click Notify me so you receive the reminder when we go live!
SAP has introduced a new support proficiency designation for partners in SAP Partner Finder, which empowers customers to choose partners with trusted support expertise. It recognizes partners with established capabilities for minimizing delays and preventing project risks.
Details here: https://support.sap.com/en/offerings-programs/enterprise-support/cloud-support-collaboration-partners.html
Supercharge logistics with SAP Business Network for Logistics—a platform connecting shippers and carriers to collaborate on quotes, orders, tracking, invoicing, disputes, and dock scheduling. Discover how seamless integration and REST APIs optimize end-to-end freight processes.
Don't miss this opportunity to unlock the full power of SAP Business Network for Logistics! Register now:
Option 1: 11:00 AM India Standard Time
https://lnkd.in/dYgj66Fm
Option 2: 11:00 AM Eastern Standard Time
https://lnkd.in/d4uPjcda
Attend the virtual Success Unleashed event with SAP customers, executives, and experts as we announce the public launch of our new Services and Support portfolio!
Register for the webinar here: Link
We are excited to announce the successful go-live of the newly redesigned SAP for Me Services & Support dashboard overview tab! This marks a significant milestone in our ongoing journey to listen to our customer's feedback and deliver a more seamless, efficient, and intelligent support.o select and manage partners also based on support quality.
Read the SAP Community blog and learn more(opens in new tab)
SAP cloud customers rely on implementation and operations services from SAP's partner ecosystem, where an effective support collaboration between partner and SAP is essential for customer success.
To unlock incremental value, such as faster issue resolution and risk mitigation, customers are encouraged to select and manage partners also based on support quality.
Read the article and learn more(opens in new tab).
SAP Enterprise Support Academy is now on learning.sap.com, bringing together hands-on learning, expert guidance, practical resources, and expert-led live sessions that support you, so you can move from planning to action more quickly.
Learn more here(opens in new tab).
Ready to take your SAP support experience to the next level?
Join the Customer Support Summit to connect with SAP executives, explore support innovations, and gain actionable insights for your business.
Hosted by Stefan Steinle, Executive Vice President and Head of Global Customer Support at SAP, the event highlights how SAP delivers real time expertise, proactive system intelligence, and a connected support ecosystem that safeguards business critical operations by anticipating risks and maintaining stability and continuity across customer landscapes.
Registration is free for SAP customers - Secure your spot today.
Event details:
Date: March 4, 2026
Location: Roundhouse Market & Conference Center, San Ramon, CA, USA
Register Here - https://events.sap.com/customer-support-summit-san-ramon/en_us/home.html(opens in new tab)
Get a front-row seat to testing: learn how Shift Left changes high-stakes releases by surfacing and mitigating risks early.
This holiday season, stability is more than just a wish, it is a strategy. See how proactive monitoring, fueled by AI and Collective Intelligence, breaks data silos to predict disruption, speed root cause analysis, and ensure uninterrupted retail operations.
ASUG spoke with Sören Ruder, SAP's SVP of Customer Experience & Solutions, about the evolution of SAP ALM and the vision for autonomous ALM. Ruder discussed AI integration and SAP Cloud ALM becoming a central control tower. By year's end, AI agents will enable autonomous implementation, significantly reducing effort. Learn more in this interview(opens in new tab).
Stefan Steinle, EVP and Head of Global Customer Support, welcomes you to SAP Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins best support websites award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!