Important: Use this article if you created a Nest Account before August 19, 2019 and haven't migrated it yet. For more info, go to FAQs about accounts for the Nest app.
Check if you’re using a Nest Account
- If you started using the Nest app after August 19, 2019, you’re using a Google Account.
- If you’re signed in to the Nest app, at the top right, tap Settings
. If “Migrate to a Google Account” doesn’t appear on the screen, you’re using a Nest Account.
- If you can’t sign in to the Nest app, go to myaccount.google.com/permissions and then sign in with your Google Account. If Nest appears under “Signing in with Google,” then you need to use your Google Account to sign in to the Nest app.
- If you have multiple Google Accounts, you may need to check all of them.
If you’re using a Google Account, learn how to change or reset your password.
Change your password
Important: All Nest accounts have 2-step verification. Learn how to add 2-step verification to your account on the Nest app.
- On the Nest app home screen, tap Settings
- Select Account
Manage account.
- If you’re using a Google Account, the app will ask to use “google.com” to sign in. Sign in and follow the steps to change or reset your password.
- Tap Account Security
- Enter your current password and your new password.
- Tap Save changes.
- Open the Nest app or go to the Nest home page.
- Select Sign in with Nest
- Enter your email address.
- Tap Reset Password.
- You’ll receive an email to reset your password.
If you've enabled 2-step verification, you’ll need to verify your account to reset your password.
If you don't get the password reset email:
- Double-check that you entered the email address that you used to sign up for your account.
- Double-check that you use a Nest Account, not a Google Account.
- Check your spam email folder.
- Try requesting the reset password email again.
- Contact support for further assistance.
Manage your contact details and preferences
Important: You’ll receive all your Nest email alerts, home reports, and other messages at your new email address.
If you’re using a Google Account, go to Change your Google Account email.
If you’re using a Nest Account:
- Open the Nest app and tap Sign in with Nest at the bottom of the screen.
- Enter your email address and password.
- Tap Sign in
- Tap Manage Account
- Enter your current account password and the new email address. Retype your new email address to confirm.
- Tap Save changes.
- Check your new email address for a message from account@nest.com. Tap or click on the included link to verify the new address.
If you don't get the email after a few moments, you might have entered the wrong email address. Double-check that you spelled your new email address correctly.
If you aren’t able to change your email address and still want to use a different email address, you can create a new account. First, you’ll have to remove and reset your Nest products. Then, set them up again in the new account.
Anyone who shares access to your home will also lose access to the home and will need to be re-invited. Learn about Family Accounts and how to share access to your Nest home.
The Nest app uses the postcode or ZIP code you entered in the app to determine which country your home is in. Your home’s country, in turn, decides your email language.
If you choose an email language in the Nest app that’s unsupported in your home’s country, your email will still be sent in your country’s default language. For instance, if your Nest home is in the US, but you pick French in the Nest app, your email language won’t change to French, and you will still receive your emails in English.
Some countries only support one email language, and some allow you to change your email language.
- Open the Nest app or go to home.nest.com if you’re on a computer.
- Tap Settings
- Under “Home Notifications,” tap Nest Home Report.
- Select a language that is supported in your home’s country.
Control home access and sharing
Do not share your account with anyone else. If you share passwords, you compromise your account’s security and risk unexpected behavior with features like your home’s automation. For more info, go to Learn about presence sensing & how to manage your data.
Invite your friends and family to share access to your home instead. Each person will be able to sign in with their own account and use the Nest app on their phone to view and use the Nest products in your home.
After you migrate to a Google Account, only invite trusted people to become home members. When you add a home member, they can change settings, manage devices, and even remove you. For more info, go to FAQs about accounts for the Nest app.
Things to keep in mind:
- If you haven’t migrated your Nest Account to a Google Account, you can only invite existing Nest Accounts to your home. This means you’ll have to migrate before family members who have created or migrated to a Google Account can join the home.
| Owner of a Nest home with a Nest Account | Owner of a Nest home with a Google Account | |
| Invite family or home member with an existing Nest Account | Yes | Yes, but the family or home member will have to migrate to a Google Account before joining the home. |
| Invite family or home member with a Google Account | No, the Owner of the home will have to migrate the home to a Google Account. | Yes |
If you have an existing non-migrated Nest Account and want to invite people to your home, go to Learn about Family Accounts and how to share access to your Nest home.
If you’ve migrated to a Google Account, learn how to manage people and permissions in the Google Home app.