Other Technical Issues

We are sorry you are experiencing some technical issues while using Education.com. Please ensure all relevant software is up-to-date, including your internet browser and PDF viewer. On laptops and desktops, we recommend using Google Chrome for the best performance and security. You can download Chrome by visiting www.google.com/chrome. You may also need to clear your internet browser’s cache and cookies, usually found in the “Settings” or “Tools” section within your browser.

It may also help to whitelist the following URL’s:

• www.education.com
• cdn.education.com
• content.education.com
• app.education.com

If this does not get you up and running, please contact us and provide the following information: 

1. What is the technical difficulty you are having?
2. What type of device, and version of that device, are you using?
3. What browser are you using?
4. How are you logging in: at www.education.com with email and password, or at education.com/games/play with student or classroom code?
5. Are you receiving any specific error messages?
6. Does the issue only happen on one page (if so, please provide a link to the page) or all pages?
7. If possible, please provide a screenshot of the issue.