Predict churn in advance, or discover why it really happened.

Churn hurts. Leverage AI to predict your customers churn signals before its too late, or if it is leverage our churn analysis to quickly spot the causes.

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Trusted by Global CS teams who use Staircase AI to act proactively and prevent churn

Use our Churn prediction scores, one step before the fall

In a perfect world, you should be able to know why customers churn and prevent the next fall based on all historical data. That’s exactly what Staircase AI does. Our AI churn prediction scores™ detects customer risks based on your accounts’ historical data.

Churn prediction starts with churn signals

With Staircase AI, you can clearly see why customers churn by using live customer journey mapping to investigate churn reasons, track engagement and sentiment trends, and more.

No to out of the blue
Yes to real time alerts

Customers send signals all the time, but we’re either too busy or optimistic to detect them. Use Slack alerts to turn Staircase AI insights and data into real time alerts for you, your team, and executive management.