Original topic:

Dex not working in s26 ultra, one ui 8.5

(Topic created on: 3 weeks ago)
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r_mit
Active Level 1
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Samsung DeX
I tried a hdmi to c converter to use dex, not working in my s26 ultra
tried the same converter in an s22 ultra, that device's dex worked

what can I do? is it software issue?
6 Comments
RUIII
Expert Level 5
Samsung DeX
Now its wireless dex
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r_mit
Active Level 1
Samsung DeX
i wanted to connect to an external monitor, which doesn't support Bluetooth
RUIII
Expert Level 5
Samsung DeX
Is it samsung?Is it just a monitor or tv?
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r_mit
Active Level 1
Samsung DeX
it's a tv monitor
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r_mit
Active Level 1
Samsung DeX
could it be software or dex version issue, i have now tested with three devices s22 ultra s23 ultra and s24, three of them worked
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cs_member10
Moderator
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Samsung DeX

Dear Samsung Member,

Greetings from India Beta Team!

We acknowledge your feedback. However, we request you to please report this feedback on the Error section, along with the logs. This would help us analyze your issue in a better way.

The path to report error is as below: Open Samsung Members -> Click on beta banner -> Switch to beta mode-> Beta feedback -> Send feedback -> Error report.

Thank you for being our valued customer.

Warm Regards,
India Beta Team

 

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