Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
search icon

Original topic:

Battery Drain Issue: Less than 19 hours backup after March Update (A55 5G)

(Topic created on: 3 weeks ago)
218 Views
Pranko
Active Level 4
Options

3 weeks ago (Last edited 3 weeks ago ) in 

Galaxy A

Hi everyone,

​I am writing to bring attention to a major battery drain issue on my Galaxy A55 5G following the March software update.

​Even before this update, the battery performance was lower than expected, but it has now reached a point where I cannot even get 24 hours of backup. My total estimated backup is now showing around 19–23 hours total, even with light usage.

​As you can see in the attached screenshot:

  • ​Battery used: 15% in only 2 hours and 32 minutes.
  • ​Screen On Time (SOT): Only 1 hour and 17 minutes.
  • ​Screen Off Time: 1 hour and 1 minute.

​Losing 15% for just over an hour of screen time (mostly YouTube and light browsing) is very high for this device. I have already tried basic troubleshooting like restarting, but the drain persists.

​Is anyone else experiencing this after the March patch? Is there a fix coming, or are there specific background services known to cause this?

​Any help would be appreciated!


image


 


2 Comments
DVRSH
Active Level 4
Options

3 weeks ago in 

Galaxy A
This is not real screen time bro i send you ss real screen time 1776071246557.jpg1776071246579.jpg
0 Likes
cs_member10
Moderator
Moderator
Options

2 weeks ago in 

Galaxy A

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

9. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select "try another way"> Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

0 Likes