Sean Borejszo

Why BSPs Might Hesitate to Make The Shift to be an Experience Provider ? Given the clear financial benefits, what might help a BSP feel even more confident about moving forward? Despite the clear financial benefits of becoming an Experience Provider, some broadband service providers (BSPs) hesitate to make this shift. Here’s why: 1️⃣ Short-Term Cost Concerns – Investing in customer experience requires upfront costs—technology upgrades, training, and process improvements. Some BSPs may focus on short-term cost control rather than long-term value creation. 2️⃣ Legacy Mindset & Resistance to Change – Many BSPs have operated successfully for years with a network-first, service-second approach. Transitioning to an experience-driven model requires a cultural shift that some leadership teams may be unwilling to undertake. 3️⃣ Lack of Clear ROI Measurement – Some BSPs struggle to quantify the direct impact of customer experience investments. 4️⃣ Focus on Price Competition vs. Differentiation – Competing on price feels like the easiest path in a saturated market, but it leads to churn and margin erosion. 5️⃣ Operational Silos & Complexity – Customer experience transformation often requires breaking down internal silos across support, marketing, operations, and IT. The broadband industry is evolving, and customers expect more than just connectivity—they want seamless, proactive experiences. The data makes it clear: Experience Providers don’t just survive—they thrive. Is your BSP embracing this shift, or are you seeing challenges in making it happen? #CustomerExperience #Broadband #Growth #Leadership

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Today marks a major milestone for Australia’s digital future as nbn® Australia launches the Accelerate Great program – the most significant upgrade to our wholesale broadband offerings since the network was first built. The Accelerate Great program is accelerating the wholesale speeds available to eligible customers on the nbn network for selected speed tiers on Fibre to the Premises (FTTP) and Hybrid Fibre Coaxial (HFC) networks. Approximately 9.8 million premises are now eligible for these enhanced speeds, with over 10 million expected by year’s end. But this is about more than just speeds, it’s a transformative moment for the telecommunications sector and together, we’re unlocking new possibilities for innovation, productivity, and digital inclusion. It reflects more than 12 months of collaboration across the sector. Accelerate Great is our commitment to evolving the nbn network to meet Australia’s growing digital needs. Read more about the announcement 👉 : https://lnkd.in/gCb9dgw4

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Can telecoms drive the clean energy transition and deliver growth? For us Helios Towers, the answer is yes. Renewable energy solutions not only deliver carbon reduction, but also improve site efficiency and performance reliability. As part of London Climate Action Week, our Group Head of External Affairs, Sustainability and Public Policy, Ravi Suchak, joined a panel hosted by ZE-Gen - Zero Emission Generators "Powering Productivity Accelerating Investment” It was part of a broader event focused on how zero-emission generators can power productivity and unlock investment across critical sectors. The session explored how the telecoms industry is approaching the clean energy transition and the shift from diesel to renewables at tower sites. This is a topic of real significance in the developing markets in which Helios Towers operates. At Helios Towers, we’re proud that our approach which emphasises the role of Research & Development in scaling impactful solutions and prioritising sustainable operational excellence delivers real results: 99.99% uptime, sustainable growth, and a model that shows how profit and purpose together drive excellence. Thank you to ZE-Gen - Zero Emission Generators for the opportunity to join the conversation and share our story.

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Sky is setting a new standard in UK broadband. Thanks to our partnership with CityFibre, which officially launches today, we’re reaching even more homes with connectivity that meets the needs of modern life 🏠 We’re excited to introduce our Full Fibre 2.5 Gigafast+ and 5 Gigafast+ packages, as well as our Gigafast+ hub. As our most advanced hub yet, it’s built with WiFi 7 technology, developed in partnership with Comcast 🛜 This is about more than fast speeds. It’s about powering possibilities, from remote work to entertainment and gaming, and we’re proud to be accelerating full fibre roll-out to future-proof UK homes. 𝘍𝘢𝘴𝘵𝘦𝘴𝘵 𝘣𝘢𝘴𝘦𝘥 𝘰𝘯 5𝘎𝘣/𝘴 𝘢𝘷𝘦𝘳𝘢𝘨𝘦 𝘥𝘰𝘸𝘯𝘭𝘰𝘢𝘥 𝘴𝘱𝘦𝘦𝘥 𝘸𝘪𝘵𝘩 𝘚𝘬𝘺 𝘍𝘶𝘭𝘭 𝘍𝘪𝘣𝘳𝘦 5 𝘎𝘪𝘨𝘢𝘧𝘢𝘴𝘵+. 𝘔𝘢𝘫𝘰𝘳 𝘜𝘒 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘳𝘴 𝘢𝘴 𝘳𝘦𝘤𝘰𝘨𝘯𝘪𝘴𝘦𝘥 𝘣𝘺 𝘖𝘧𝘤𝘰𝘮. 𝘌𝘹𝘤𝘭𝘶𝘴𝘪𝘰𝘯𝘴 𝘢𝘱𝘱𝘭𝘺. 𝘝𝘦𝘳𝘪𝘧𝘺 𝘢𝘵: https://lnkd.in/gXeh_bHZ

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ITS & Freedom Fibre added to Zen Internet Fibre Hub. Trooli FTTP + Sky & CityFibre leased lines coming soon!   Yesterday was the official launch of Freedom Fibre’s consumer footprint and ITS’s B2B footprint in our Fibre Hub, giving our channel partners increased full fibre coverage, better commercials, and more choice. In the video below, I’m joined by Lindsey Sutherland, COO & CTO at Freedom Fibre, and Daren Baythorpe, CEO of ITS, for a brief chat about the launch & partnership with Zen. Lindsey reveals Freedom Fibre’s merger plans, which will double the size of Freedom Fibre’s network to about 500k premises. Daren talks about ITS’s reciprocal partnership with Zen, with ITS selling Zen services as well as Zen selling ITS’s services.   I announce that Zen will be launching Sky leased lines to our channel next Wednesday (13 Aug), Trooli broadband in a couple of weeks, and CityFibre leased lines around mid-September.   In addition, Zen has agreed heads of terms with two other Alt-Nets and we’re busy integrating. Announcements on both within the next 3 months.   Our ambition to become the UK’s Alt-Net aggregator of choice in the channel is gathering momentum!   Big thanks to Lindsey and the Freedom Fibre team, Daren and the ITS team, all the channel partners who joined us for the event, and the Zen team that is working hard to make the Fibre Hub a success.   #AltNet #FullFibre #Broadband #Channel #BCorp

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A GSMA report into the price of spectrum for mobile services revealed a sharp rise in its cost relative to the revenue generated from it over a ten-year period, a factor cited as constraining infrastructure spending.

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Telecom executives — what if your network data is quietly eroding 20–30% of your annual CAPEX and OPEX?Our new training focuses on turning bad or incomplete data into a strategic advantage. Designed for COOs, CTOs, regulators, and financial leads, it delivers practical insights and proven methods to cut costs and improve asset visibility. This is about executive-level decision-making — informed by better data.

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Vodafone's latest results suggest that VodafoneThree's strategy is really quite defensive in mobile, cautious with FWA, and pretty gung ho in broadband. With pressure ramping up next year to deliver on merger synergies, its top line is going to have an important role to play. Enders Analysis subscribers can read much more in our post-results note here https://lnkd.in/eMCwxYCV James Barford Artemis Loynes Henry Millen

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Most people don’t switch operators because of price. They switch when they stop believing you can support their life - and they choose new ones when they believe you can. Telecom leaders don’t have a product problem. They have a relevance problem. Churn isn’t just about price anymore. Loyalty isn’t just about coverage. Customers don’t think in “bundles” - they think in life situations, outcomes, predictability and simplicity. Across markets MVNOs launch premium brands, sub-brands and “next-gen” propositions. On paper it looks impressive. In reality, something fundamental is missing. Customers aren’t confused because there are too many options. They’re confused because they don’t see themselves in those options. We still build around ARPU tiers. Customers live around life context: “When I need help, I want a real person, not a robot.” “My work depends on this. I can’t afford downtime - I need it to just work.” “I want help now, not after 40 minutes on hold.” "If I switch devices, I want to fix it myself in a few taps." “My kid needs internet. I need control and peace of mind.” “When I travel, I just want it to work. No drama.” “Please don’t make me manage plans all the time.” “Tell me what I’ll pay. No tricks. No traps.” "I'm willing to pay more, but I expect it to feel exceptional". ARPU is a financial lens, not a behavioural one. It explains what we extract today, not why people stay tomorrow. When telecom is designed around accounting instead of human reality, we optimise spreadsheets while losing relevance. How well do you understand your customer today ? The winners will be operators who organise around human intent rather than tariff logic - who minimise effort, reduce risk and create transparent value customers can actually feel. They will shift from selling “plans” to delivering confidence, continuity and simplicity. Everyone else will compete on price. ❗ Because telecom isn’t just infrastructure. It’s human infrastructure. The real challenge is staying relevant, defending premium value and staying trusted in a market where customers have more choice than ever. Is your brand still relevant? #valuecreation  #telecomstrategy  #marketdifferentiation #mvno 

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One of the biggest problems in our industry is how some telecom resellers incentivise sales. When salespeople are paid on total contract gross profit, upfront, the only way it works is by wrapping customers into long, inflexible contracts stuffed with lines, SIP channels, calls, broadband and too often, features they don’t need. The “savings” look great on paper, but in reality they’re often artificial, inflated and misleading. It’s a terrible practice. I’m proud to say it’s one we’ve never taken part in. But honestly, the industry needs to do better. A telecoms and IT sales code of conduct would go a long way to stopping these made‑up cost comparisons and restoring trust. Transparency shouldn’t be optional. 
Long‑term partnerships shouldn’t be built on smoke and mirrors. And while it might be tempting to name and shame, maybe the real challenge is for all of us to call this behaviour out and refuse to accept it as “just how it’s done.”

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I recently had the pleasure of joining Hamish White from Mobilise on his podcast where we discussed how the telecom industry is at a critical juncture. Revenue pressures, network investment challenges, and new competitive dynamics are pushing operators to adapt or be left behind. The telecom industry is navigating a complex web of competitive, regulatory, and technological pressures. From fragmented markets to rising operational costs, it’s a defining moment for operators worldwide. Whether through consolidation, smarter regulation, AI, or new service models, the industry must evolve to meet changing expectations and seize new opportunities before others do. Catch the full episode here! 🔗 https://lnkd.in/e6Eg3pyS #Telecom, #Mobile, #MVNO, #TheMobilisePodcast

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I’m pleased to share the launch of the first phase of Project Reach, a landmark collaboration between Neos Networks, Network Rail, Freshwave to modernise the UK’s rail telecoms infrastructure. By delivering the first 1,000km of high-capacity fibre along key transport routes, we’re also building a digital backbone that will support smarter operations and help save the taxpayer around £300m. It’s a great example of public and private sector collaboration unlocking long-term value – not only for passengers, but for the broader UK economy. Read more: https://hubs.la/Q03tzxbM0 #ProjectReach #RailConnectivity #DigitalInfrastructure #SmartTransport #5G #UKRail #NeosNetworks

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The telecoms industry is at a genuine inflection point. Not a hype cycle. A structural shift. The change is already underway, yet too many players remain stuck in legacy thinking, legacy cost structures and legacy delivery models. Here is the uncomfortable truth 👇 The risk is not moving too fast. It is standing still while others evolve. Look at what is actually happening in the market. Rakuten showed that a cloud native, software led telco can be built at a fraction of traditional costs. 1&1 Versatel in Germany is proving that greenfield, Open RAN and virtualised networks are a credible alternative to the old playbook. eSIM has moved from niche feature to mainstream capability, fundamentally changing distribution, roaming, onboarding and customer ownership. And increasingly, connectivity is being embedded directly into adjacent industries. Fintechs like Revolut have turned mobile connectivity into a feature rather than a product. Travel, banking and devices are quietly becoming the new telco distribution channels (more from Mobilise in this space soon 🚀😉). These are not experiments. They are strategic shifts already playing out. Meanwhile, many operators are still focused on optimising yesterday’s model. Tweaking tariffs. Renegotiating vendors. Shaving a little off opex. Necessary, but not transformational. The next phase of telecoms will be defined by software, automation, AI and flexibility. Not spectrum alone. Not retail footprint. Not sunk infrastructure. The winners will treat telco as a digital platform business. The laggards will wait for certainty that never comes. History is unforgiving to incumbents who mistake stability for safety. The inflection point is here. The only real question is who chooses to move. #Telecoms #Telco #eSIM #EmbeddedConnectivity #Fintech #DigitalTransformation #AI #FutureOfConnectivity #Leadership #Strategy #Innovation

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Germany is once again demonstrating its expertise in delivering reliable connectivity for commuters. While the UK continues to grapple with patchy mobile coverage across much of its rail network, countries like Germany are pushing ahead, demonstrating what’s possible with focused investment and the right technology. The latest example? An innovative collaboration between Ericsson and Vodafone Germany to deliver uninterrupted 5G coverage through the Arlinger Tunnel near Pforzheim. This 1,400-metre tunnel now benefits from Ericsson’s innovative Antenna System, using specially developed Logarithmic Periodic antennas designed to withstand the high vibrations and shifting air pressure of fast-moving trains and traffic—conditions that typically disrupt signal quality. The result: continuous mobile reception, uninterrupted calls, and high-speed data access for Vodafone customers, even underground. For commuters, this goes beyond convenience—it’s about a safer, more connected, and more efficient travel experience. This is a clear example of what can be achieved when operators and vendors prioritise infrastructure challenges with targeted, modern solutions. It’s the kind of project that should inspire similar efforts across UK transport networks, where too many passengers still face unreliable connectivity daily. #Connectivity #5G #RailTravel #Ericsson #Vodafone #DigitalInfrastructure #SmartTransport #CommuterExperience #UKRail 

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Excited to be partnering with Ericsson and Nokia to support the delivery of world-class connectivity across the UK. Backed by a £11 billion investment, we’re building the UK’s best network and accelerating 5G Standalone (5G SA) to cover 99.95% of the population by 2034. Four British based site-build partners with extensive experience – Beacon Communication Services Limited, Circet Wireless Limited, M Group Limited and WHP Telecoms Limited – will accompany the technology partners, delivering vital work to enable the build across the UK.  Vodafone and Three customers are already feeling the benefits of the merger. Almost instantly, more than 7 million Three UK and SMARTY customers experienced a boost in 4G speeds (up to 40%) and, just three months in, millions of Vodafone and Three customers are automatically using each other’s network, providing access to roam at no extra cost. By the end of the year, this integration will remove a total of 16,500 sq/km of not-spots in the UK. https://lnkd.in/dbNs5tFC  #VodafoneThree #NationsNetwork #Connectivity #5GSA

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