Smart Home Manager

AT&T Services, Inc.

4.4

85.9K reviews

Everyone

5M+

Downloads

Everyone

Learn more

About this app

The AT&T Smart Home Manager app will guide you through a simple self-setup process for your new service. It also provides all the tools you need to manage your network in one intuitive, user-friendly interface.

Sign in with your AT&T Internet User ID and password to get started!

• Enjoy clear, technician-free troubleshooting
• Easily view and update your Wi-Fi network name and password
• See what’s connected to your network
• Personalize all your device names
• Create profiles, set parental controls and downtime schedules to manage your family’s screen time at home
• Pause Wi-Fi access for any of your devices
• Test the Internet speed to your Wi-Fi gateway
• Pinpoint weak signal spots throughout your home
• Check your network health, get notified of issues and service outages, restart your Wi-Fi gateway, and more!

AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi Gateway. Feature availability based on Wi-Fi gateway model. Limited to home Wi-Fi network.

Updated on

Apr 22, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

App info and performance

This app may collect these data types

App info and performance and Device or other IDs

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.4

85.2K reviews

Michelle Springer

February 16, 2026

Unusable. Takes ages to log in, biometrics are enabled but never work/prompt for login, my device is connected directly to the WiFi gateway, but I can't manage my WiFi because it says it cannot communicate with the gateway and the only solution it offers is to restart the gateway. I have yet to find any useful purpose for the app so far, since it can't even do basic things like log in properly in the format I want. (I have cleared the app cache and reinstalled, same issue on desktop)

46 people found this review helpful

AT&T Services, Inc.

February 17, 2026

Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.

Rachel Koize

April 9, 2026

This garbage app is not at all helpful when there is actually a connectivity issue. There is no way to schedule a service appointment without walking through the AI chat tool's troubleshooting steps (even if you have already tried these things yourself), and once you have done that there is no way to confirm the appointment details (the "confirm" button is greyed out even after entering all contact information). We have been without internet for 2 days and have been unable to reach a human.

2 people found this review helpful

Dharmendra kumar

February 25, 2026

Even after enabling the biometric login, every time it asks for login id and password. Worst feature is it's "Keep me logged in", not sure why it has been provided when it cannot keep you logged in after selecting. Seems like, trying to provide maximum security. And even worse, I see most people are complaining here about the same problem and AT&T's only response is to send an email. Do not understand why you can't fix the problem when you are getting these many reports about failing behavior.

22 people found this review helpful

AT&T Services, Inc.

March 2, 2026