Technical Support Engineer

About Ant International

With headquarters in Singapore and main operations across Asia, Europe, the Middle East and Latin America, Ant International is a leading global digital payment, digitisation and financial technology provider. Through collaboration across the private and public sectors, our unified techfin platform supports financial institutions and merchants of all sizes to achieve inclusive growth through a comprehensive range of cutting-edge digital payment and financial services solutions. To learn more, please visit https://www.antglobal.com/

Key Responsibilities:

1. Act as a customer advocate, provide proactive services to improve health and stability of software operational health in assigned accounts, as part of Ant enterprise support plan.
2. Brings to the customer is successful operation, and hence realization of value of Ant products.
3. Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.
4. Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive further adoption of Ant solutions in assigned accounts.
5. Be the point-of-contact for after-sale delivery of pro-active services, best practice advice and guidance, and being the customer’s technical advocate within Ant.
6. Coordinate with the Account Management, support, consulting, and engineering teams in Ant, to ensure technical queries are addressed, in a timely manner, to meet the project timelines and requirements.
7. Deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and manage changes and incidents.

Job Requirement

1. Experience working in complex enterprise IT environments in consulting, support, account management roles
2. Strong communication/consulting or support background with proven customer-facing and relationship management skills.
3. Able to demonstrate ability and experience in customer-facing positions as a technology consultant
4. Excellent communication skills, teamwork experience, professionalism and learning ability.
5. Must be agile and able to adjust quickly to many different situations and challenges, strong ability to withstand pressure and execution, and can accept a certain frequency of travel.
6. Familiar with Java, SQL, Linux operating system and DNS, AD, etc., with more than 1 year of system management / network / troubleshooting experience.