Atome-Operations Manager

About Atome Financial

Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn’s 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products:

• Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands
• Atome Card: A paylater anywhere card.
• Kredit Pintar: A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK).
  
  

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders
  
  

Job Description

The Operations Manager is responsible for overseeing the daily functions of the collection's operations, ensuring efficiency, compliance, and process improvements. This role requires managing supplier relationships, optimizing collection systems, maintaining regulatory standards, and leading training initiatives for regional teams.

• Supplier Business Relationship Management
• Develop and maintain long-term cooperative relationships with suppliers, ensuring service efficiency and quality.
• Negotiate and manage contract terms to optimize costs and service agreements.
• Conduct regular supplier performance reviews and drive continuous improvements.
• Collections System Operations & Maintenance
• Oversee the daily management of all communication channels and bot systems, ensuring system stability.
• Manage system upgrades and function iterations, ensuring seamless transition and compatibility.
• Troubleshoot technical issues, ensure smooth recovery from failures, and implement preventive maintenance.
• Monitor login and invalid accounts, ensuring data integrity and security compliance.
• SIM Card & Communication Line Management
• Oversee the maintenance and monitoring of SIM cards used in the collections process.
• Ensure proper usage, replacement, and resolution of any operational issues.
• Manage inventory and regulatory compliance related to communication channels.
• Compliance & Risk Management Ensure compliance with Bank Negara Malaysia (BNM) and other relevant financial regulations.
• Identify potential operational risks and implement controls to mitigate them. Work closely with the compliance team to ensure adherence to data privacy and collections policies.
• Process Optimization & Performance Improvement
• Define key performance indicators (KPIs) for collections operations and track efficiency metrics.
• Identify bottlenecks in processes and implement automation where necessary.
• Drive continuous improvement initiatives to enhance the effectiveness of collections strategies.
• Team Training & Leadership
• Develop and conduct regular training programs for regional teams on systems, compliance, and operational best practices.
• Coach and mentor team members to enhance their performance and career growth.
• Foster a culture of collaboration, problem-solving, and operational excellence.
  
  

Job Qualifications

• Must be fluent in speaking and writing both Mandarin and English due to regional coverage.
• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field.
• 5+ years of experience in operations, preferably in collections, financial services, or fintech.
• Strong understanding of collections processes, compliance regulations, and risk management.
• Experience managing supplier relationships and contract negotiations.
• Proficiency in system operations, troubleshooting, and automation tools such as WhatsApp, Dialer, Viber, AI bots
• Excellent analytical skills and ability to drive data-driven decision-making.
• Strong leadership, problem-solving, and stakeholder management skills.