Regional Customer Funds Officer

Description

Position at WorldFirst

Introduction:

WorldFirst is a subsidiary of Ant International, a global digital payment and financial services leader. Through the World Account, WorldFirst is meeting the needs of SMEs engaged in international trade or business, both online via marketplaces or websites, as well as offline to support importers and exporters. This includes global collection (receiving payments), making payments, currency conversion, risk management to help WorldFirst customers reduce costs, improve turnover efficiency to generate more revenue and sales, and quickly capture global business opportunities. WorldFirst serves one million customers worldwide and is connected to over 100 marketplaces.

Description:

Ant International is looking for a self-motivated GCFC EU Regional Customer Funds Officer to oversee and maintain best in class transactional lifecycle for our current and future client base, whilst ensuring sufficient efficiency levels and regional progression.The Regional Customer Funds Officer will oversee a diverse number of disciplines within the GCFC realm that preserve efficient day-to-day Operational function and effectively support business objectives. The main focus of this role will encompass but not limited to oversight of the in-house Safeguarding and Risk Disciplines, ensuring robustness for scale across process and delivering change to our customers whilst being responsible for the entirety of the function across the European Region including both the Dutch and Luxembourg bases. This role is suited to energetic enthusiastic individual with excellent communication and analytical skills. We are looking for people who have an eye for detail, enjoy working under pressure and to deadlines, whilst also being passionate about creating/ building robust systems and interacting with like minded individuals. Our business is embarking on a new stage of growth and the successful candidate will play a key role in ensuring we can keep growing at a rapid rate whilst delivering for our customers.

Key Responsibilities:

• Supporting the Global Customer Funds Centre and surrounding teams to deliver change within the department and ensuring consistent operational support surrounding the businesses’ strategic objectives
• Optimize and redesign process controls and frameworks to strengthen business practices, improve controls and effectively mitigate business risk. Investigate existing processes, review process flows and propose operational enhancements
• Create and implement preventative and detective controls across the Operational Risk and Safeguarding disciplines
• Research, plan and deploy long term strategic goals for the Customer Funds team, from concept to completion
• Effectively balance long term strategic goals, with short term improvement, delivering an iterative approach to change
• Collaborating with the Product, Technology and Commercial teams to help better understand our customers growing needs to ensure that our product is maintained operationally across these business units.
  
  

Knowledge/ Experience:

• Self-starter – we are a lean and fast-moving team in a rapidly growing business and must be spoken in English and Mandarin
• Acute understanding of the Payments, Forex and Safeguarding disciplines with Payment Service Provider and Ecommerce Marketplace knowledge an advantage
• Effective communication skills, with the ability to articulate complex problems and solutions through concise and clear messaging
• At least 3-5 amount of experience within the aforementioned spaces
  
  

Who We Are

WorldFirst is proud to be an equal opportunity employer. We are passionate about creating a diverse and inclusive workplace where our people feel that they belong and can reach their full potential. We believe our differences are our strengths and are committed to recruiting, developing and retaining a team from a variety of backgrounds, perspectives, and skills.

We encourage applications from all individuals regardless of race, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, religion or belief, and marriage and civil partnership.