Grab Merchant Centre’s Post

Transcript

Hati tulis. Dari nobles me. Kayu nuxi tenaga. A little bit of peace and quiet. Keeps slipping. Need you. Waiting on the side. As needed. Yang meninggal. Like watching Star Wars? I could walk you. Would you mind if I took your tonight? How much? I think I'll pictures. All my heart with your. Let me fly with you. My love will always stay by you. Ohh keep it safe so don't you worry. Tell you I love you more. Forever. So promise you won't let it go. I'll trust you. Universe will always bring me to your. I think I'll pictures. I'll leave my heart with your. Will you be forever? Hi and welcome back to Spider Tea, brought to you by the Great Merchant Center or GMC. In short, my name is Pew and I'm part of the Great Merchant Center team and Spill the Tea is GMC's channel to keep you updated on everything. Grab Merchant related from seasonal campaigns to the latest graph at Grand Merchant app updates. Be the first to hear about them when they tune into these sessions. Feel free to grab a beverage of your choice as you tune into this 15 minute episode. And here's an overview of what's brewing today. We have an exciting lineup for you where we're sharing about an upcoming campaign, which is the Grand Mart Easter Sunday Spotlight campaign, a product update on the great loyalty solution, followed by the insights on updating your store information. And it's lastly, we've got good load bank at the end. So stay tuned to find out more. If this is the first time you're hearing of the Grand Merchant Center, do not worry, we'll be starting off with a quick introduction to our team. Grant Merchant Centre or GMC for short excess a one stop hub with a range of services to empower businesses to succeed with grabs partnership. If you've ever wondered how to participate in our campaigns, wander or point of contact to seek help from, or simply a platform to give your feedback, the GMC is here for you. This is an overview of all the ways we have developed to help merchants like yourself. For example, we have Business Reviews for one-on-one insights on your business or merchant conceit service for operational assistance. If you wish to find out more, feel free to reach out to us anytime at gmc.enquiries@grab.com. And here's a guide on how to head to our center. You may not head on to our Graph QL Tower B for your physical onboarding appointments to onboard your store or have a business review with our account managers. But I don't know that you have to book an appointment before heading down. And you can look out for the links that we sent in the chat. We have also launched our series of GMC workshops that is happening at our physical center. There are 4 topics they can look forward to. Grab Merchant, Grab Merchant Admin Portal 101, Marketing Manager 101, Manual Optimization 101, and Grab Merchant Operation 101 will be sharing on a variety of topics to enhance your understanding and engagement with customers. If you're going to drive any of our workshops still, sign up now via the QR code or the link GRP 2.2 slash GMC Workshops. Get ready for our next workshop, Menu Optimization 101, and learn how to skyrocket your online sales with more filtering menus. See you on Tuesday, 15th April from 3:00 PM to 4:00 PM. Starting off with our marketing campaigns, we have launched our Easter Sundays for Like campaign for our great Mark merchants. With Easter approaching in less than two weeks, we are delighted to share our latest Grandma's Polite campaign, Easter Sunday. We should be running from the 14th to 20th of April. This is the perfect opportunity to feature festive favourites like chocolate and confectioneries to draw in shoppers and drive a sales. And here's how it works. You can choose one mechanic, 20% off items or 40% off selected items. And no, for both mechanics it is 100% funded by merchants. Registration is now currently open from 20th April to Great Merchant Grandma Merchants, where you can sign up directly via the Grand Merchant app. And for this campaign you can opt out anytime. If you're interested in joining, you can now sign up to the Great Merchant app and you can simply follow these steps. First, click into the marketing tile on your Graph Merchant app homepage. Next, tap on Show All to view all Spotlight campaigns. And finally, click into the Easter Sunday campaign and review the campaign details and sign up. And moving on to a product updates, I'm very excited to introduce you to the graph logic solution, which is designed to revolutionize how you connect with your customers and drive repeat business. I'll grab Bloody Solution. It's the latest product update that allows you to build stronger customer relations and encourage repeat business. By enabling your customers to easily earn rewards across their purchases with your brand, we can foster deeper engagement and drive significant business growth through a simple and effective system. Here's a more detailed explanation. When customers see similar value across options, that's when it's important to stand out and create a reason for customers to keep coming back. Now let's think like a customer. When there's no loyalty program, there is no return incentive, and meanwhile, physical STEM cards may be inconvenient. And with many loudly solutions out there, the sign up process can be complex and tedious. However, a digital stamp card integrated into a familiar platform like the Grab app offers seamless convenience while encouraging repeat visits to your store. The key take away is that effortless integrated systems are the most effective for building long term customer loyalty, which makes them easier to choose you. The great body solution keeps you connected with customers through automated in app and WhatsApp nudges triggered by reward earnings or inactivity. Additionally, you can run customizable WhatsApp campaigns to reengage customers and share updates. We also provide performance data on these campaigns, helping you optimize our reach and stay top of mind to drive repeat business. And here's how it works. On the grab bag, customers first broke through the menu and decide what to order, and after deciding what to order, customers will place the order at the summary page. A popup will appear asking the customer to join the loyalty club, and after placing their order, the digital stamp card is instantly updated with the stamp for their purchase. And here's how it works. Ordering in store. Upon payment, customers can scan their QR at the checkout counter and after scanning it, carry them to the loyalty info page. Customers are then able to join the loyalty upon giving their consent and then they can choose between paying with Grab or at the cashier. It is that simple. Ready to explore how Grab Slowly solution can benefit? You will love to discuss and answer any questions you may have, so feel free to book a consultation with us by simply scanning the QR code now on your screen or alternatively you can sign up through the link that we have sent in the chat. Next on operational updates, I'll be sharing on how you can update your store information. We understand that as your business grow and evolve, there are many store updates to be done from time to time. Fred not we're here to guide on how we can go about doing it. First, here's how you can change your address When your new address is within 100 meters of your old location. Simply go to grab Merchant app, select Store, select entrance, move the pin, and then set the location. In the scenario that a new location is beyond 100 meters of the old location, you will need to fill up the relocation form found in the help center. And do note that if you're registered business you need to provide your Acura, while if you're a non registered you need to prepare your NRC and SFA licence. Next, a common question that we've been getting from many of you is how to update your entity information. If there's a change in your business registration number, we need to register you as a new merchant. So don't worry, we reach out to you within three days to help you complete the onboarding form and you need to sign a new contract. Please note that some details from your previous store, like historical order information will no longer be available. But the good news is putting away your own entities. Rate, rating and reviews is now supported. If you'd like to know more about updating your store information, you can head on to our help center and do look out for the link that we sent in the chat. And thank you for staying with us until the end. As promised, we have an exciting good lobang for our viewers today. And today's giveaway is standard chance to redeem our limited edition GMC room missed by the Slow Sand Company. And all you have to do is share your thoughts on our workshops. And we want to know how your ideal workshop will look like. And that's right, the battery entries will take home this exclusive price. Scan the QR with your phone and you'll be taken directly to the submission form and we genuinely value your feedback and this is a great opportunity for us to shape our future workshop. And that wraps up our 39th episode. I Spilled the Tea. Don't forget to fill out the quick survey that just popped up. And your feedback really means a lot to us. To stay in the loop, do follow us on LinkedIn and grab Merchants at Center for all the latest merchant updates. And you can catch replays of our biweekly Spill the Tea live streams there too. You can also explore our services on the Link Tree page and links are in the chat. If you have any questions, do e-mail us at gmc.enquiries@grab.com. I'm pure and I'll see you next time. Bye.