Exciting news for Salesforce Agentforce HR Service. We won the AI Impact Award from Newsweek for: 🏆 AI Workplace Best Outcomes for HR I want to thank our amazing team, customers and partners for this achievement. A lot of hard work has gone into building the #Agentforce HR Service product. Salesforce is moving aggressively to lead this transition starting with ourselves as Customer Zero. We are currently deployed in production for all 90,000 of our employees, with up to 90% deflection. 🔥 This award also is a sign of where enterprise AI is moving. This technology is quickly transforming HR away from users navigating many fragmented apps/systems, using multiple chatbots from HR SOR/Apps/Services, manual workflows and complicated experiences into a unified and heterogeneous Agentic AI service that can: ✅ Be a single, Unified, Open, Headless HR Service where AI agents, employees, and HR business partners can finish tasks and important HR work ✅ Offer four key differentiators: Intelligence, Scale, Security and reduced cost ✅ Automate employee support, HR operations, onboarding, policy questions, approvals, and workflows ✅ Allow employees to interact through natural conversations instead of navigating legacy systems and portals ✅ Use Slack and Slackbot to creates a System of Engagement for the enterprise; And meet users also in Microsoft Teams channel ✅ Leverage our trusted AI that’s built with governance, security, observability, and orchestration ✅ Use enterprise context and data that become actionable through the Agentic AI stack By moving to an HR vendor-neutral Agentic HR Service, organizations will ensure no vendor lock-in with existing HR systems. The future of Agentic HR Service is increasingly AI-native, Agent-native, conversational, Open, Headless, API-first, CLI-driven, proactive, personalized, autonomous and 24/7 service. 🚀 Website: https://lnkd.in/gqkZjZqJ Webinar: https://lnkd.in/gzFDQzRP #Salesforce #Agentforce #AI #AgenticAI #HR #FutureOfWork #Slack #EnterpriseAI #HR #agentic #AI #AgenticAI #workflows #enterprise #Slack #autonomous #automation Salesforce OpenAI Anthropic Amazon Web Services (AWS) Google Newsweek Bloomberg CNBC Forbes Fortune The Wall Street Journal Workday SAP ADP Paychex Oracle Accenture PwC Deloitte Adobe Cornerstone OnDemand Intuit Cisco NVIDIA Microsoft
90% deflection across 90,000 employees is a number most HR teams will not believe until they see it. The real shift is not chatbot replacement. It is the agent absorbing the coordination tax of fragmented systems. The next unlock is structural: a small team owning the outcome end to end.
Numbers are impressive and clearly the modern way to solve HR requests.
Very proud of this team! Awesome well done Muddu Sudhakar Ramprasadh Kothandaraman Yacov Salomon Annie Weinberger and the entire Agentforce HR Service team
Congrats to the best team in the business!!!
Muddu Sudhakar congratulations to you and the team! Let’s Go! 🚀
Jeff Moloughney - 100%! Why, in this "MODERN" day, are we still asking our employees to go search for that one single nugget of information or find that one required action that is buried in one of 15 different legacy systems? And, even if you manage to find the right system, actually navigating the data or finding the function you need is usually a total nightmare or completely unsuccessful! The 'Where's Waldo' hunt through HR can be an absolute grind that drains employee energy and productivity every single day, and it's exactly the kind of enterprise toil we wanted to crush. I love how Agentforce and in this specific case, HR Service, flips that legacy chaos completely on its head. By bringing a single, smart conversational layer directly to where people already wor (like Slack and Teams) we are finally killing off the UI friction that has held teams back from delighting their employees for decades.