73% of AI agent startups pivoted to automation in 2024. The "intelligent agent" bubble burst faster than anyone predicted. While everyone was building conversational AI that could "think" and "reason," smart companies quietly chose the boring path: simple, reliable automation. After analyzing 200+ AI implementations across Fortune 500 companies, I discovered something counterintuitive. The most successful "AI" projects weren't using agents at all. They were using basic automation with a thin AI layer. Why automation wins every time: → Predictable outcomes (agents hallucinate) → Lower costs (no expensive LLM calls) → Faster execution (no "thinking" delays) → Easy debugging (clear logic paths) → Reliable scaling (no context limits) The rapid replacement I witnessed: • Customer service agents → Rule-based chatbots with smart routing • Data analysis agents → Automated reports with AI insights • Content creation agents → Template systems with AI enhancement • Research agents → Automated scrapers with AI summarization The pattern was identical everywhere. Teams started with ambitious agentic AI visions. They ended with elegant automation solutions. My biggest realization: Most business problems don't need artificial intelligence. They need artificial *efficiency*. Automation delivers that without the complexity, cost, or unpredictability of agents. Sometimes the simplest solution is the smartest one. 💡 What's your experience been? Have you seen similar shifts from agentic AI back to automation in your organization? #Dezly #Dezlyai #ArtificialIntelligence #Automation #DigitalTransformation #FutureOfWork #EnterpriseAI #BusinessTransformation #ProcessAutomation #OperationalExcellence
نبذة عنا
Dezly empowers enterprises with tailored AI automation that transforms operations, not just digitizes them. Unlike off-the-shelf SaaS tools, we provide white-glove service — studying your business, designing custom workflows, and deploying intelligent AI agents that integrate seamlessly with your existing systems. 🎯 What We Do: - Enterprise AI automation & intelligent assistants - Custom workflow design for sales, HR, operations & customer service - Omnichannel communication (WhatsApp, Instagram, Messenger, Web) - CRM/ERP integration & process orchestration - Multi-brand coordination for complex organizations 🏆 Proven Results: Our clients across automotive, healthcare, F&B, and industrial sectors have achieved: - 40-70% reduction in manual workload - 25-30% improvement in conversion rates - 24/7 intelligent customer engagement - Real-time analytics and business intelligence 💡 Our Difference: We don't sell software subscriptions. We deliver transformation partnerships — with full NDAs, enterprise-grade security (AWS-hosted), and the option for clients to own their AI infrastructure. Founded by experts in AI, automation, and enterprise systems, Dezly has grown to 18 specialists serving major enterprises across the Middle East. 🌐 Website: https://dezly.vip 📧 Contact: info@dezly.vip Industries: Automotive, Healthcare, F&B, Retail, Education, Industrial Distribution
- الموقع الإلكتروني
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https://dezly.vip
رابط خارجي لـ Dezly AI Solutions
- المجال المهني
- الخدمات والاستشارات في مجال تكنولوجيا المعلومات
- حجم الشركة
- ١١- ٥٠ موظف
- المقر الرئيسي
- Kuwait
- النوع
- شركة يملكها عدد قليل من الأشخاص
- تم التأسيس
- 2025
المواقع الجغرافية
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رئيسي
احصل على اتجاهات السير
Kuwait، Headquarters، KW
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احصل على اتجاهات السير
Salem Al-Mubarak Street
Salmiya - Block 9، Hawalli Governorate 11728، KW
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احصل على اتجاهات السير
Giza، EG
موظفين في Dezly AI Solutions
التحديثات
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CASE STUDY: How to Lose Customer Trust in 24 Hours — A CX Failure at Higgsfield AI A couple of days ago, I've had a really "surprising" experience with the Head of CX Alina Kan at Higgsfield AI. What followed was a textbook example of how to lose a customer through deflection, avoidance, and zero accountability—despite the answer being clearly visible in my own project history. What happened: I subscribed to the Ultimate Plan during a cyber discount. Within days, credits disappeared. There was no visible support email, no invoice, and no clear way to contact support. Reaching them required unnecessary effort—already a CX failure. The actual issue (not an opinion, but math): My project history is fully documented Actual usage: ~570 credits Plan allocation: 1200 credits Yet the system showed 630+ credits consumed. Instead of performing a basic line-item audit (project outputs vs. credit costs), the Head of CX avoided the calculation entirely. The deflection: She redirected the conversation to 5 failed Sora 2 generations that were refunded (NSFW-flagged), sharing backend screenshots as proof. That was never the question. The question was simple: Why does the system report higher usage than the documented outputs? The Sora refund was used as a smokescreen. What should have happened: “Let’s pull your project history, calculate each output, and reconcile it with our billing logs.” What actually happened: “Our system shows everything is correct.” Translation: We won’t investigate. We assume the system is right and the customer is wrong. The broader problem: No transparent credit breakdowns No itemized invoices No visible billing support channel Deflection when questioned This is a trust issue—and CX owns trust. It gets worse: Unable to find support, I commented on her public post about hiring a support rep asking how customers should contact them. She DELETED the comment. REPEATEDLY. A Head of CX deleting a customer’s question about how to reach support is not a mistake—it’s policy by behavior. The “refund”: Eventually, she offered a full refund—not after investigation, not after accountability—but because the discussion “wasn’t worth the headache.” That’s not retention. That’s ejection. A refund in this context means: “We’d rather lose you than fix the system.” The ABC framework they ignored: A — Acknowledge Use customer-provided data. Don’t dismiss it. B — Break down Audit usage line by line. Show the math. Fix errors or educate transparently. Provide itemized invoices. C — Create trust Fix systems, not symptoms. Refunds are Plan Z—not Plan A. To Higgsfield AI HR and candidates: This is the culture you’re inheriting. Deflection over investigation. Avoidance over accountability. The lesson: Customers don’t leave because they’re difficult. They leave because when they bring data, documentation, and legitimate concerns—you refuse to look. Alina Kan had the opportunity to investigate and improve. They chose the easy way out. #LeadershipMatters
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Higgsfield AI Alex Mashrabov Mahi de Silva Sumitaka Yamamoto To whom it may concern! After posting below post and tagging your head of cx Alina kan, rather than acting right and step up to may be implement any principle of the department which she's managing, or maybe even "understood" the basics! No, she again chose to throw the problem away and just hide by removing her tagged account in the post below! Respectfully, Gentlemen, the huge disappointment from this experience led me to just stand for the right principles of how to support a client! What kept me persistent is that it really irritates me to see a supposedly respectful platform as yours could leak so much revenue from an ongoing behavior your clients are facing!
CASE STUDY: How to Lose Customer Trust in 24 Hours — A CX Failure at Higgsfield AI A couple of days ago, I've had a really "surprising" experience with the Head of CX Alina Kan at Higgsfield AI. What followed was a textbook example of how to lose a customer through deflection, avoidance, and zero accountability—despite the answer being clearly visible in my own project history. What happened: I subscribed to the Ultimate Plan during a cyber discount. Within days, credits disappeared. There was no visible support email, no invoice, and no clear way to contact support. Reaching them required unnecessary effort—already a CX failure. The actual issue (not an opinion, but math): My project history is fully documented Actual usage: ~570 credits Plan allocation: 1200 credits Yet the system showed 630+ credits consumed. Instead of performing a basic line-item audit (project outputs vs. credit costs), the Head of CX avoided the calculation entirely. The deflection: She redirected the conversation to 5 failed Sora 2 generations that were refunded (NSFW-flagged), sharing backend screenshots as proof. That was never the question. The question was simple: Why does the system report higher usage than the documented outputs? The Sora refund was used as a smokescreen. What should have happened: “Let’s pull your project history, calculate each output, and reconcile it with our billing logs.” What actually happened: “Our system shows everything is correct.” Translation: We won’t investigate. We assume the system is right and the customer is wrong. The broader problem: No transparent credit breakdowns No itemized invoices No visible billing support channel Deflection when questioned This is a trust issue—and CX owns trust. It gets worse: Unable to find support, I commented on her public post about hiring a support rep asking how customers should contact them. She DELETED the comment. REPEATEDLY. A Head of CX deleting a customer’s question about how to reach support is not a mistake—it’s policy by behavior. The “refund”: Eventually, she offered a full refund—not after investigation, not after accountability—but because the discussion “wasn’t worth the headache.” That’s not retention. That’s ejection. A refund in this context means: “We’d rather lose you than fix the system.” The ABC framework they ignored: A — Acknowledge Use customer-provided data. Don’t dismiss it. B — Break down Audit usage line by line. Show the math. Fix errors or educate transparently. Provide itemized invoices. C — Create trust Fix systems, not symptoms. Refunds are Plan Z—not Plan A. To Higgsfield AI HR and candidates: This is the culture you’re inheriting. Deflection over investigation. Avoidance over accountability. The lesson: Customers don’t leave because they’re difficult. They leave because when they bring data, documentation, and legitimate concerns—you refuse to look. Alina Kan had the opportunity to investigate and improve. They chose the easy way out. #LeadershipMatters
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Meet Amani, a solo travel blogger who was allocating 3-4 hours per day scouring for “good enough” flights and analyzing the weather before even beginning to write content. By the time they were published, prices were fluctuating again, her audience was frustrated, and affiliated earnings were erratic. The Challenge Amani's process was manual throughout: Looking at routes on Google flights and cutting and pasting prices into spreadsheets. “Cheap” holidays: Checking various weather sites to see if such holidays were indeed in storm season. Manually creating "best deals of the week" posts on WordPress and then publishing them. She knew she required automation, but she neither had time nor knowledge about implementation. What Dezly Built! Dezly built a custom automation for Amani, incorporating n8n, an OpenAI-friendly version of GPT, Google Flights, Weather API, WordPress, and Slack. Backstage, the flow goes like this: Captures Amani’s route and dates of travel from a simple form. Scrapes live flight prices from "Google Flights" and destination weather details from "API". Sends both off to an AI model that ranks which routes are actually “great deals” by factoring in the price and quality of the weather. Automatically creates a structured “Top 5 Flight Deals” article and publishes it to her WordPress blog. A Slack alert is sent to Amani with a summary of the articles, allowing her to share it instantly on social media. Tools within the stack n8n for orchestration and data flow. GOOGLE FLIGHT SCRAPING FOR real-time prices. Weather API for destination conditions. A GPT model for structured deal analysis and copy generation. WordPress API for instant publishing. Slack – Internal Notifications & Quick Approvals. The Effect On The Client Weeks later, her role changed dramatically from “manual researcher” to “editor-in-chief.” Time for weekly deals round-up went from ~4 hours to less than 15 minutes (primarily skim and approve). She improved the posting frequency from posting deals 1-2 times per week to posting every day without hiring more staff. Click-throughs on the “featured deals” are higher because the postings now consider both the price and real-world situations, so the consumer is confident in the suggestion. For Dezly, this is a tiny example of a much larger trend: improving a cluttered multi-task workflow and reducing it to a single point of intelligent automation that functions in the background. “So if a team is still copying information from dashboards into docs into posts, this is the type of workflow that Dezly loves to redesign.”
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Turning Shopify Abandoned Carts into Real Sales — Automatically Want it for free? Every Shopify store loses money to abandoned carts. A customer adds to cart… gets distracted… and the sale disappears. What if you could recover those sales automatically — without hiring, without new software, and without touching your current systems? At Dezly, we built a plug-and-play abandoned-cart recovery automation that does exactly that. And today, we’re sharing it for free. If you want it, just send us a message and we’ll deliver the workflow file instantly. What this automation does Detects abandoned Shopify carts in real time Sends personalized follow-up emails proven to increase conversions Logs every lead into HubSpot + Google Sheets Gives visibility into cart value, recovery rate, and lead behavior Runs 100% automatically — no coding, no dev work, no new tools to learn Why this matters Stores recover 20%–30% of abandoned carts with timely, intelligent follow-ups. This workflow gives you that lift instantly — without cost, subscriptions, or complex integrations. Automation doesn’t always mean “big systems” — sometimes it’s one powerful workflow that pays for itself every single day. Want it? We’re giving the full automation file away completely free. No hidden fees. No sales pitch. Just send us a message — we’ll share the file right away. #Dezly #Shopify #Ecommerce #Automation #CartRecovery #HubSpot #n8n #AIforBusiness #RevenueGrowth #BusinessAutomation
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����️ From Hardcover to Headphones — What “PDF → Podcast” Automation Means for Publishers & Book Lovers Meet Sara, the Book Collector with a Mission Sara's personal library held 300+ books filled with wisdom—classic literature, philosophy, self-development. But they were just sitting on shelves. Her vision? Share these treasures with friends, family, and her book club who wanted to learn but didn't have time to read. "I want to create a personal podcast from my favorite books—something I can share with anyone who wants to learn but doesn't have time to sit and read." 💡 The Solution We built Sara an intelligent automation that transforms her book collection into a professional podcast feed: Upload PDF/Scanned Chapter → Google AI Voice Synthesis → Cloud Storage → Automated RSS Podcast Feed → Works with Spotify, Apple Podcasts, etc. One workflow. Completely automated. Five minutes per episode. 📊 Three Months Later: ✅ 42 episodes published from her collection ✅ 87 subscribers listening regularly ✅ 750+ hours of content consumed ✅ 3 book club discussions sparked ✅ 15+ thank-you messages from people discovering new authors "I never imagined my hobby could create this much value. People are discovering books they'd never have touched otherwise, and I'm building real connections through shared learning." – Sara 🎯 Perfect For: Book Collectors sharing literary treasures | Educators creating audio study materials | Content Curators building niche podcasts | Accessibility Advocates making content available to all | Knowledge Sharers transforming expertise into accessible formats 🛠️ The Tech: n8n (workflow automation) | Google Cloud TTS (20+ natural voices) | Cloudflare R2 (cloud storage) | RSS 2.0 (universal compatibility) 💼 The Dezly Approach We believe automation should amplify human creativity, not replace it. Sara's book collection was valuable but limited in reach. Our automation transformed it into a continuously accessible knowledge resource that serves her community on their terms—during commutes, workouts, or cooking dinner. Let's explore how automation can amplify your impact. Drop us a message or comment below with your ideas. #Automation #ContentCreation #PodcastProduction #CommunityBuilding #KnowledgeSharing #Dezly #n8n #DigitalTransformation #PassionProjects #TechnologyForGood
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AI Call Center That Converts Cold Leads to Hot Appointments 🚀 Cold Calls Don’t Have to Feel Cold Anymore Where most call centers lose leads… AI keeps the conversation going. Cold outreach is tough. Customers are busy. Teams are overwhelmed. And traditional call centers struggle with: ❌ Long wait times ❌ Inconsistent pitch delivery ❌ Low conversion rates ❌ High operational costs ❌ Burnout & turnover But what if… ➡️ every call was answered instantly? ➡️ every sales pitch was always perfect? ➡️ every lead got a personalized follow-up — automatically? Most outbound teams agree on one thing: Cold calling is expensive, slow, and difficult to scale. So we asked a simple question at Dezly: What if AI could turn cold lists into warm conversations before your team even picks up the phone? Here’s a proof. We recently deployed an AI Call Center Agent automation that runs fully on top of the client’s existing systems — no new software migrations, no operational disruption. What it did: • Automatically dialed leads from the CRM • Held real spoken conversations using voice AI • Handled questions and objections • Qualified prospects based on custom rules • Automatically updated lead status and call outcomes into CRM • Booked demos for humans only when the lead showed real interest • Re-attempted unanswered calls automatically • Operated 24/7 — with zero added headcount Results observed in testing: • 300+ automated outbound calls/day per campaign • 4× faster lead response time • 40–60% human agent time saved • Higher conversions because reps focused only on “ready-to-talk” leads • Drastically lower cost per qualified lead This is not a chatbot pretending to be sales. It’s a real conversation with real outcomes — and every second is logged back into the CRM. We’re now speaking with call-center leaders and outbound-focused businesses who want to: • Reduce repetitive workload • Boost speed-to-lead • Scale outbound without scaling payroll • Improve quality of conversations and follow-up If your team relies on cold outreach and wants to see how this plug-and-play automation can be adapted to your workflows… Watch the video below of the AI agent making real calls in real time. Then let’s explore where this can take your outbound performance. #AIinSales #CallCenterAutomation #OutboundSales #SalesOps #LeadGeneration #AIWorkflow #n8n #Twilio #GoHighLevel #DezlyAutomations
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🔄 When Teams Don’t Adapt to AI… AI Adapts to Them. We’ve been in countless conversations where businesses say something like: “We signed up for 6 AI tools… and still nothing changed.” And it’s true. AI doesn’t transform a business just by showing up. Because the real friction isn’t technology — it’s the existing process …the long approvals …the Excel sheets tucked in someone’s desktop …the busy team already doing 120% of their job …the tiny inefficiencies that grow into huge bottlenecks. That’s why at Dezly we flipped the approach: ❌ We don’t ask teams to adapt to AI. ✅ We make AI adapt to their daily workflow. We sit with the teams. We watch how things actually get done. We zoom into the weak spots everyone knows… but no one has time to fix. Then we build quiet, simple automations that: ✨ save minutes — that become hours — that become thousands. ✨ remove repetitive tasks no one should suffer through. ✨ give people room to do the work that actually matters. Example? In one project we automated a tiny call-center follow-up step. It used to take 45 seconds per customer. Not a big deal… right? Until you multiply that by 40,000 customers per month. Suddenly — that´s 500 work hours back to the team. Every. Single. Month. (Yes, they couldn’t believe it either.) That’s where automation wins: Not by replacing people… but by giving them back their time. We believe automation should feel like: “I didn’t even notice — but my day is smoother.” 💡 “Finally, we aren’t fighting our own process.” 🚀 “We can scale without burnout.” AI becomes invisible. But the progress becomes obvious. If your team is feeling the weight of manual chaos — let’s talk. Sometimes fixing the smallest stuck point starts the biggest transformation. #Automation #AIWorkflows #BusinessTransformation #ProcessOptimization #FutureOfWork #EcommerceGrowth #CustomerExperience #DezlyAI
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Why Your E-commerce Store is Invisible on Google (And How We Fixed It for a Client) Here's a hard truth: 68% of online experiences begin with a search engine. Yet most e-commerce stores rely almost entirely on paid advertising. Our Client's Story: A growing Shopify store with 100+ products, strong sales from ads, but virtually zero organic traffic. Their content strategy? Product descriptions and nothing else. The problem? Product pages alone rarely rank well. Google wants helpful, problem-solving content—not sales pitches. What We Built: An AI-powered automation system that turns products into SEO goldmines by creating problem-focused blog content automatically. The Strategy Behind It: Instead of writing "10 Features of Our Widget," our system creates content like: "Struggling with [Problem]? Here's What Actually Works" "The Hidden Cost of [Common Issue] and How to Solve It" "Why [Traditional Solution] Fails (And What Works Better)" Then naturally introduces the product as the solution. Technical Implementation: Automated workflow built on n8n AI analyzes products to identify real customer pain points Generates 1000-1500 word SEO-optimized articles Creates custom images with DALL-E Publishes automatically to Shopify blog Costs $0.15 per post vs. $200-500 for manual content Real Results: ✅ 50+ blog posts published in 90 days ✅ Organic traffic increased 40-60% ✅ Rankings improved for 30+ product-related keywords ✅ Content creation costs reduced by 95% ✅ Zero manual work after initial setup Why This Matters for E-commerce: Paid ads stop working the moment you stop paying. SEO content is an asset that compounds—each article continues driving traffic long after publication. The math is simple: One paid ad campaign: $1000/month = stops when you stop paying 50 blog posts: $7.50 total = traffic for years The Bigger Picture: This isn't about replacing human creativity—it's about scaling what works. Our clients still review and refine, but the heavy lifting is automated. Let's discuss how content automation can fit into your e-commerce strategy! #ContentAutomation #EcommerceSEO #AIMarketing #Shopify #DigitalTransformation #MarketingStrategy #Dezly #DezlyAI #Automation
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The AI Security Paradox: Innovation vs. Vulnerability The rapid adoption of Generative AI in the enterprise sector has created a "productivity paradox." While efficiency is skyrocketing, so is the attack surface. For C-suite leaders and IT Directors, the challenge is no longer if we should use AI, but how to govern it before it compromises the organization. The "Shadow AI" Risk A recent study by Cyberhaven found that 11% of data employees paste into ChatGPT is confidential. The risk isn't malicious insiders; it's well-intentioned employees trying to work faster. The infamous incident where Samsung engineers accidentally leaked proprietary code into a public LLM serves as a stark warning for the industry (Bloomberg). Key Security Vectors to Watch: Data Leakage via Public Models: When using free, public-facing AI tools, your data often becomes part of the training set. You are essentially handing your IP to the model provider. Prompt Injection: The OWASP Top 10 for LLMs highlights this as a critical vulnerability, where malicious inputs can trick an AI agent into revealing sensitive data or performing unauthorized actions. Hallucination & Integrity: Without strict parameters (RAG - Retrieval-Augmented Generation), AI can confidently state falsehoods, posing a risk to brand reputation and decision-making. How to Mitigate the Risk (The Enterprise Approach): Move to "Walled Gardens": Stop using public interfaces. Implement private, enterprise-grade AI instances where data is processed but not used to train the public model. Role-Based Access Control (RBAC): Just as you wouldn't give every employee access to the entire server, AI agents should have strict permission levels regarding what data they can retrieve and share. Human-in-the-Loop Validation: For critical workflows, automated outputs should serve as a draft for human approval, not a final execution, until confidence levels are absolute. The Takeaway Security shouldn't be a bottleneck to AI adoption; it should be the foundation of it. The organizations that win won't just be the ones using AI—they will be the ones who have successfully integrated it into a secure, governed ecosystem. References: OWASP Top 10 for Large Language Model Applications Cyberhaven: "The Risks of Generative AI in the Workplace" Bloomberg: "Samsung Bans Generative AI Tools After ChatGPT Data Leak" #CyberSecurity #EnterpriseAI #DataPrivacy #GenerativeAI #RiskManagement #TechLeadership #DigitalTransformation #Governance #DezlyAI #Dezly
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