Support & Customer Care
This page outlines how JetStream Security supports customers, including available channels, response expectations, and escalation paths.
Primary contact: support@jetstream.security
JetStream Security’s support model is designed for environments where reliability, clarity, and accountability matter. We provide structured support channels, defined ownership, and clear escalation paths. Note: Support availability and response targets may vary by contract or service tier. Refer to your agreement for binding SLAs.
Support Channels
Email Support
- Contact: support@jetstream.security
- Best for non‑urgent or detailed requests
- Tracked through internal ticketing
In‑App / Portal Support
- Context‑aware requests
- Faster triage with environment metadata
- Recommended for day‑to‑day support
Designated Contacts
- Named technical or success contacts (if assigned)
- Security or escalation owners
- Defined in enterprise agreements
Escalation Path
Support engineering triage
Product or security specialist escalation
Management review for critical incidents
Contact
Email: support@jetstream.security
Company: JetStream Security