Leadership Roundtable- Generating Impact & Value with AI in BFSI: The Art of the Possible
At this powerful session,
🎙 Titir Pal (Moderator), Managing Director, Citi
👤 Srivatsa S., SVP & Head – Intelligent Automation & AI, Axis Bank
👤 Robin Verma, VP – Data Engineering, Wells Fargo
👤 Anand Mahalingam Ph.D, VP – Data Science, Digit Insurance
👤 Sitaram Tadepalli, SVP – ML Engineering, DBS Bank
...shared their insights on moving AI from theory to real, measurable impact and talked about the art of possible.
The BFSI sector is at the intersection of innovation and disruption from real time fraud detection , credit risk management, credit worthiness and probability of defaults, insights driven lending, to anti money laundering, detecting suspicious transactions, safeguarding financial crimes to becoming surgical in prioritisation through AI and GenAI. As customer expectations evolve, regulatory pressures intensify, and competition rises, AI emerges as a strategic imperative—not just a tool.
Responsile AI right from design, AI in BFSI isn’t about replacing humans — it’s about augmenting intelligence, improving trust, and redefining value. The future belongs to those bold enough to explore the possible — and smart enough to implement it responsibly with human in the loop which will continue to exist.
From next level thinking in enhancing customer engagement to redefining risk & compliance, all angles of responsible AI, super customer experience, to maturity of ML Ops handling multiple AI Applications, data engineering infrastructure maturity and data driven decision making, genai adoption and next level application, Genai OCR, increased usage of voice bots, automation through conversational banking, outbound voice bots using GenAI, demand for usage of GenAI tools for self service and optimization, intelligent automation and reengineering of processes, classical AI tech with GenAI, with agents orchestrating the workflows, replacing outbound call centers with voicebots, the 5 pillars of data engineering to enhanced focus and continuity on building capabilities along with cross collaborating in diverse Organizations , the discussion highlighted how forward-thinking organizations are unlocking value and leading confidently in the digital era.
Thank you, Titir, for moderating this session, and Srivatsa, Robin, Anand, and Sitaram, for the meaningful and impactful insights at the session.
#3AISpectra2025 #GenerativeAI #ArtificialIntelligence #AIFuture #TechSummit #AgenticAI #DigitalTransformation
Sameer Dhanrajani | Nandakumar (NK) Ramaiah | Kapil Gandhi
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