Uniphore

On February 26, Ravi Saraogi, Co-founder of Uniphore, will join Sravanth Aluru, Co-founder and CEO of Avataar.ai, at the ET AI Awards for a panel on Monetizing Data Moats: Population Scale AI. As AI moves from experimentation to execution, the real question isn’t who has the most data — it’s who can operationalize it. The discussion will focus on how organisations can convert data advantage into Business AI systems that run inside real workflows, at population scale. That means turning data into governed, measurable action — not just insight. Scaling AI across millions of users requires more than models. It requires architecture, control, and the ability to embed intelligence directly into how the business operates. 📅 February 26 🕧 12:35–1:00 PM Join the conversation https://lnkd.in/gbusXd4J

We’re proud to celebrate Uniphore CEO and Co-Founder Umesh Sachdev, who has been named a 2026 Tech Innovation CUBEd Awards winner as AI Innovator of the Year.   This recognition honors leaders shaping the future of B2B technology through vision, innovation and influence. Umesh’s leadership continues to drive meaningful impact for our team, our customers and the industry.    Umesh was named a 2026 winner for his vision for the Business AI Cloud: a sovereign, composable and secure platform spanning data, knowledge, models and agents that lets CIOs deploy, manage, and continually improve AI securely using the infrastructure they already have — continuously consulting CIOs to ensure that the solution meets real enterprise needs and delivers real business outcomes.    While serving over 2,000 global businesses, including many of the Fortune 500, Uniphore’s Business AI Cloud enables organizations to achieve a 7X reduction in time to deploy AI apps with >90% retrieval accuracy.    Congratulations, and thank you to SiliconANGLE & theCUBE for recognizing leadership across the tech ecosystem.    Learn more: https://lnkd.in/g68mj5Fk

This past week, we joined Snowflake in Portland for the 2026 Sales Kickoff, engaging with leaders and customers to demonstrate how Uniphore integrates seamlessly with Snowflake.   By connecting Uniphore’s sovereign, composable and secure Business AI Cloud with Snowflake, enterprises can deploy secure, governed AI workflows directly where data lives to accelerate insights, improve decision-making, and drive measurable business outcomes. Uniphore and Snowflake work with customers like Autodesk, DocuSign and more to operationalize AI across marketing, CX, digital and revenue teams using governed Snowflake data. Together, Uniphore and Snowflake support: → AI decisioning to predict next best action, intent, churn and propensity using Snowflake-native data → Real-time intelligence to respond instantly to customer behavior with live signals → Action and orchestration to turn AI decisions in business actions across channels → Zero-copy architecture with federated queries that keep data secure and governed in Snowflake Together, we’re empowering organizations to move confidently from data to action, unlocking the full potential of their AI initiatives. Carl Borsody, Janelle Nash, Ricardo Flores

At the India AI Impact Summit 2026, the conversations centered on one thing- what it takes to scale AI responsibly. During the USISPF panel on Scaling Trusted AI for 8 Billion+, Uniphore CEO & Co-founder, Umesh Sachdev, spoke about India’s next phase in the AI journey — and why it is less about experimentation and more about execution. India has already proven it can build and operate digital infrastructure at national scale. The next step is to deploy Business AI into real systems across sectors — banking, healthcare, telecom, government — where intelligence operates within everyday workflows. Three themes shaped the discussion: • Open, sovereign architectures that protect autonomy while enabling global collaboration • India as the AI Dispersion Capital, moving AI from isolated pilots to broad, production deployment • India’s evolution from a services powerhouse to a global anchor for distributed AI innovation and talent Scaling AI to billions of people requires systems that work reliably in production. That is where the real differentiation begins. Read all about how Business AI is a complete AI platform to power the agentic enterprise - https://bit.ly/3MgWtyH

Umesh Sachdev, CEO and Co-founder of Uniphore, is speaking at India AI Impact Summit 2026, New Delhi on February 18, 2026 at Bharat Mandapam.   As enterprises move from AI pilots to execution, the conversation is shifting to Business AI — how intelligence operates inside real workflows, delivers measurable outcomes, and scales responsibly.   If you’re attending the AI Impact Summit, join us to explore what it takes to turn AI into durable business infrastructure.   #BusinessAI #IndiaAIImpactSummit2026

Want to know how enterprises apply AI agents to solve high-impact challenges across process mining, cognitive search, and automation? Hear from guest speaker Rowan Curran, Principal Analyst at Forrester and Uniphore leaders WILL (Dongxu) LU, VP Eng & Head of AI Strategy and Tushar N Shah, CPO to discover practical insights and how organizations deliver real, measurable outcomes.      Attendees will learn:  → Why process mining and process intelligence provide the visibility and context needed to prioritize automation opportunities  → How deterministic AI agents are being applied to enterprise knowledge retrieval and cognitive search to improve decision quality  → How organizations are combining agents, data, and workflows to drive operational outcomes    Save your spot today: https://lnkd.in/gGDStYXP 

Every service breakdown looks the same to a customer: the right answer, delivered too late. https://bit.ly/4qJ2rXi That’s why 2026 marks a real shift in how customer service AI is being deployed. The focus is moving away from dashboards, post-call analysis, and isolated automation, toward AI agents that operate in real time, inside service workflows. In our latest blog, 5 Top AI Agents for Customer Service, we break down the agents that are redefining service performance, not by replacing humans, but by supporting them in the moments that matter. These agents work across live guidance, self-service resolution, conversation intelligence, recording, and orchestration. When connected, they form a closed loop, turning customer conversations into decisions, actions, and measurable outcomes. This is where Business AI shows its value. Not as experimentation, but as execution. And this is exactly what Uniphore Customer Service AI, part of the Uniphore Business AI Suite, is designed to support: AI agents grounded in real-time enterprise data, structured knowledge, and built-in governance. When AI operates on enterprise truth and applies intelligence during the interaction, the impact is tangible. In production environments, teams are seeing meaningful reductions in hold time and training time, faster resolutions, and more consistent service quality, without increasing risk. The takeaway is simple. Customer Service AI delivers results when it works in the moment, across the full service journey, and as part of a unified Business AI platform. Read the full blog to see how the top AI agents for customer service are being deployed in 2026, and what it takes to make them work at scale. https://bit.ly/4qJ2rXi

We’re thrilled to have joined the Databricks Partner Kickoff in Las Vegas to showcase how our solutions help enterprises turn customer data into business outcomes.     By leveraging the Databricks Data Intelligence Platform, the Uniphore Business AI Cloud enables organizations to activate customer data directly where it resides, improving engagement, decision-making, and operational efficiency without moving data.     In partnering with Databricks, we’re empowering businesses to transform complex data into real-time, personalized customer experiences, accelerating AI-driven outcomes at scale.    LastPass works with Uniphore’s composable, AI-ready architecture to streamline customer engagement and business impact was immediate.     In just 90 days, the LastPass team was able to achieve:    → 66% reduction in paid social purchase cost per acquisition  → 50% reduction in trial cost per acquisition  → 11% increase in search conversion rate  → 17% decrease in cost-per-click for high-value audiences  → 20% reduction in low-intent login clicks from paid traffic    To learn more about our partnerships, visit: https://lnkd.in/gBjitmDs  

Most enterprises use AI every day. Some don't actually own it. https://bit.ly/404cv1U Infrastructure, data access, model behavior, even how decisions are made are often controlled by third parties. That’s why so many AI initiatives stall after leaving the pilot stage. Sovereign AI changes the operating model. Instead of renting intelligence, organizations regain control across four practical stages: infrastructure, data, models, and decision-making. The goal isn’t isolation. It’s autonomy, the ability to build, govern, and scale AI on your own terms, without vendor-imposed limits or lock-in This guide breaks down: • The four foundations of AI sovereignty • Why sovereignty feels out of reach for many enterprises • What to look for in a sovereign, composable, and secure AI and data platform As Business AI moves from experimentation to execution, ownership is no longer optional. It’s the difference between AI that adapts to your business and AI that dictates how fast you can move. If you’re evaluating how to regain control over your AI strategy, this is a practical place to start. https://bit.ly/404cv1U