Plum

We conducted two Health Melas for Great Learning. One in Bangalore and one in Gurgaon. It was, in fact, a Great Learning. It helped us figure out how to get people in the zone, namely: 🩻 Screening zones, 🦷 Dental zones, 👁️ Vision zones, 💪 Fitness zones, 🍎 Nutrition zone, and a 🦵 Physio zone. Here are pictures from the Health Mela ⬇️

Pet care is part of family care. 🐶 🐱 ♥️ Because when we say we take care of your family, we mean all of them. You can now access top vets on our app for online consultations. Which means less time spent figuring out how to transport a deeply offended Lucy across town… only for her to hide under the table anyway. And yes, we realize saying this on April 1 is not helping. #PetsofPlum

We recently raised our Series B, and we're hiring! We could send you to a careers page…  …but we’d rather not make you shout into the void. So here’s a better idea: See a role you like? Here are the people building it, and a fun fact about each of them. Account Management → Avik. Fun fact: Avik makes his own board games. He was into board games even before they were cool. Marketing → Shreyas. Fun fact: Shreyas has a ton of fun facts. It sometimes feels like he knows everything about everything. He surfs on Wikipedia for fun. People Success → Priya. Fun fact: If you ever go dancing with her, she will bring out her 2010 Bollywood hook steps. Sales → Chaitaanya and Akshay. Fun fact: Chaitaanya is cool (This is all we could get from his team.) Akshay made his first ₹10,000 selling Pokémon t-shirts in school. Customer Success → Debankur. Fun fact: He travels to watch birds while also being a father of a cat that hunts birds down. Finance → Mukul Fun fact: We used to have a Slack emoji for “Get Mukul’s approval”—that’s how often we needed it. The Builder's Residency → Abhishek, Saurabh and Jose. Fun fact: I will skip on this one so I can keep my job. Instead, learn what it's all about here - https://lnkd.in/gPY-EuWY Follow them, connect with them, reach out, start a conversation. Here’s a picture of all of them doing very important things at an offsite.

Think you have a good habit? Whatever it is, it can't beat geetha's habit. Every week, on Wednesday and Friday. Rakesh Kumar from Bloom Hotels takes his mother to the hospital for her dialysis. And every time, he has a seamless experience because geetha's habit is to file his claim for approval the day before. She files it for him without him raising a ticket, or prompting her to do so, or even when she's on her time off. No one asked her to do this. Till today, when we asked her why, she said, "I do this so Rakesh doesn't have to wait in the hospital for two hours twice a week for approval, and it's an overall great experience for him and his family." To know more about our claims experience - plumhq.com/claims

Do we use AI at Plum? ❌ Obviously. ✅ We have a human-led, digital-first, human-supported claims experience. (Naming things is still a work in progress. AI couldn’t save us there either.) Here's Abhishek Poddar on CNBC on how we’re using AI to make claims faster.

Two truths and a lie about this edition of Plum Jam. 1. The introduction is just Krtin horsing around. 🐴 2. We talk about F1. 🏎️ 3. The Series B funding was raised specifically to develop an AI that predicts which hospital has the best Wifi. 🛜 Check it out ⬇️

"Filing a claim was as easy as ordering food", says Monika Gunalan, the head of people, APAC at Postman. Whether it's you or a loved one, one thing is certain - hospital visits aren't fun. Your headspace is already full, and the last thing you should have to worry about is understanding the fine print of insurance. That’s why we show up when you need us the most. Here's how we do it - plumhq.com/claims

📰 Fortune India writes about Plum rewriting the rules of insurance claims in India. Try saying that 3 times. Here's Manu Balachandran's take on why we obsess over claims: The reality of claims in India is that, ❌ 4 in 10 claims get rejected (or partially paid) 📅 Claims take days… sometimes weeks 😞 And most people walk away feeling cheated Plum is changing this right now. With median reimbursement taking 1.5 days compared to 25 days, and cashless claims taking minutes, not hours. Abhishek says, “The goal is not to stop here. The goal is to bring the days to hours and minutes.” It's now time to have an employee benefits platform for the world coming from India, and we're all for it. Here's the full piece - https://lnkd.in/gDAkFwHn

We're scaling the best claims experience in the world. But what does that even look like? If you've filed a claim, you know what it means. For those who haven't, we've built an interactive section on our website that takes you through that journey. Spoiler! One thing it can look like is saving 25 days, 2 hours, and 15 minutes after filing a claim. See it for yourself - plumhq.com/claims

📢 We’re excited to share that we’ve just closed our Series B round, led by Peak XV Partners, after our first full year of profitability. This milestone is all in the service of one thing, truly - to help us further scale what we believe is the most important part of insurance: the claims experience. For the last 6 years, we’ve been obsessed with improving the claims journey, because we believe it's the moment that matters most for anyone who gets insurance. And after 500,000+ claims, we're at an NPS of 79. This round empowers us to deliver this experience to the next million Indians. We’re extremely grateful to our customers for trusting us to care for their teams, our investors (Peak XV Partners, Tanglin Venture Partners, and GMO VenturePartners,Inc.) for believing in our mission, and the 500-odd Plum-bers who’ve built this with relentless care. To know more, visit plumhq.com/claims